IT Program Manager

Job Description:

IT Program Manager

Description

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus six (6) years of experience in a related field.
• Experience may substitute for education for up to 4 years.
• Master’s Degree in a related field may substitute for two (2) years of experience.

Licenses and Certifications Required:
None.
Notes to Applicants
The IT Program Manager in the Project Management Office is responsible for managing and successfully delivering critical and high-risk enterprise-wide IT Programs. Exceptional stakeholder management is essential in meeting organizational goals and communicating across a wide spectrum of audiences including executive leadership.

Responsibilities include collaborating with project managers to define strategy, develop and execute project plans, identifying and managing dependencies between projects and prioritizing projects, and evaluate and manage trade-offs between project size, complexity, cost, urgency, risk and stakeholder value. This position is responsible for partnering with stakeholders to define success metrics and ensure effective, high-quality program and project outcomes that produce value.

IT Program Manager should work towards meeting Project Management Office goals and objectives and contribute to the goal of continuous improvement of the PMO . This position will be responsible for a full range of supervisory activities: selection, training, evaluation, counseling and recommendation for dismissal.

This position is remote, however onsite presence may be required, as operational needs determine.

Use of AI is strictly prohibited to respond to the application and during the interview process.

Critical Employee:
This position has been designated as a CriticalEmployee. Critical Employees are considered necessary and vital and support activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services

About the Department:

The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy.

Application Instructions:
In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position.

NOTE : A cover letter and/or resume will NOT be accepted. Once a position is closed, no additional applications or application changes will be accepted.

All interviews are being conducted virtually via Microsoft Teams.

Skills Assessment(s) may be required as part of the recruitment process.

Fair Labor Standards Act:

This position is classified FLSA Exempt. Exempt employees are salaried and are not eligible for overtime compensation.

Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference.

Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information.
Pay Range
$48.38 - $66.05
Hours
Monday - Friday, during normal business hours.

This position is remote, however on-site presence may be required, as operational needs determine. Must reside in the state of Texas.
Job Close Date 05/09/2025 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 6800 Burleson Rd., Bldg 310, Austin, TX 78744 Preferred Qualifications
Preferred Experience:

• Experience managing complex IT programs with oversight of project managers, that impact multiple groups or departments utilizing an industry recognized project management model.
• Experience in preparing and managing program budgets, procurement of IT services, hardware and software, development of RFPs, SOWs, and contract and vendor management.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Manages and ensures successful delivery of critical and high-risk initiatives/programs. Plans and facilitates project work efforts to deliver on time, in budget, and within scope in accordance with business priorities. Reports on overall performance and progress of City-wide programs/initiatives and ensures project requirements are met. Collaborates with project managers to execute project plans and identify & coordinate resource needs. Evaluates and manages trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value. Leads cross-functional meetings and foster teamwork, drive escalation and resolution of issues. Partners with stakeholders to define success metrics, and ensure effective, high-quality program and project outcomes that produce value. Tracks program status and manages program team complexities to mitigate issues & risks. Ensures programs adhere to City IT project methodology compliance standards. Ensures program execution resources collaborate and operate efficiently and effectively together to meet the program goals and objectives.

Responsibilities- Supervision and/or Leadership Exercised:

May be responsible for the full range of supervisory activities: selection, training, evaluation, counseling, and recommendation for dismissal.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of project management methodologies (for example, that of the PMI , PRINCE2 and agile approaches) and PLC stages.
• Knowledge of systems development life cycle concepts and methodologies.
• Knowledge of project planning/scheduling tools (for example, Microsoft Project and Open Workbench).
• Knowledge of emerging tools and technologies in information technology and their applications to business processes.
• Knowledge of methods and practices for defining project strategy and plan, driving continuous improvement, and defining and operationalizing project roadmaps.
• Knowledge of contract types, contract procurement and administration processes, and building proposals.
• Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements.
• Skill in risk management, performance measurement, resource management, quality assurance, planning and scheduling, budgetary, project tracking and reporting, and contract management.
• Skill in leading quality assurance and contract management skills.
• Ability to make sound, well-informed, and objective decisions; perceives the impact and implications of decisions.
• Ability to remove barriers and enable teams to complete their objectives.
• Ability to build team spirit to sustain cooperative working relationships.
• Ability to train, coach, and mentor the team.
• Ability to vary styles of interaction to match the needs of a variety of business and technical audiences.
• Ability to resolve conflict by effectively dealing with disagreements and handling emotionally charged individuals.
• Ability to make decisions independently and to assume higher-level leadership responsibilities in critical situations.
• Ability to monitor shifting regulatory and geopolitical factors that can have an impact on project/portfolio success.
• Ability to adhere to required compliance to all change management policies and procedures.
• Ability to adhere to required compliance to all information security policies and procedures.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus six (6) years of experience in a related field. Experience may substitute for education for up to four (4) years. A Master’s Degree in a related field may substitute for two (2) years of experience. Do you meet these minimum qualifications?

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation.

* Describe in detail your experience managing complex IT programs with oversight of project managers, that impact multiple groups or departments utilizing an industry recognized project management model. Please list which job on your application where you gained this experience. If you do not have this experience, please put N/A.
(Open Ended Question)
* Describe in detail your experience in preparing and managing program budgets, procurement of IT services, hardware and software, development of RFPs, SOWs, and contract and vendor management. Please list which job on your application where you gained this experience. If you do not have this experience, please put N/A.
(Open Ended Question)


Optional & Required Documents

Required Documents Optional Documents