Clinical Support Coordinator

Job Description:

Clinical Support Coordinator

Description

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun .

Major Duties

Under general supervision, the Clinical Support Coordinator primarily manages electronic client records, supports clinical appointment scheduling, assists distressed students, and coordinates various administrative tasks to ensure efficient departmental operations. Responsibilities include the careful maintenance and confidentiality of sensitive client information, managing incoming communications, providing front-line support to students, staff, and faculty in crisis or distress, and coordinating staff absence and travel logistics. Additionally, this role involves active support and coordination of departmental suicide prevention training and administrative support for sponsored continuing education programs, primarily with programming forms and procedures.

• Maintaining and securing client records and handling confidential document releases.
• Managing front office activities, including greeting visitors, scheduling appointments, and handling a high volume of incoming calls and inquiries.
• Assisting clients with completing forms and utilizing department-specific technology.
• Coordinating payroll processes and tracking staff absences and extra hours.
• Arranging travel authorizations and expense reports in compliance with department policies.
• Supporting campus-wide QPR Suicide Prevention training and maintaining attendance records.
• Providing primary administrative support for sponsored continuing education events, including the creation of promotional materials , required programming forms, and attendee documentation.
• Performs other duties as assigned.

*NOTE: To view the full position description, including all of the required qualifications, copy and paste this link into your browser: https://mycsun.box.com/s/t1d8juw922w7ssafotebcv7ol0pvojke

Qualifications

• Equivalent to four (4) years of full-time, general office clerical and administrative support experience that has provided the applicant with the knowledge and abilities listed.
• Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for up to two (2) years of the required experience on a year for year basis.

Knowledge, Skills, & Abilities

• Exceptional organizational skills
• Strong interpersonal and communication abilities
• Confidentiality and sensitivity handling
• Proficiency in electronic medical records
• Ability to multitask effectively
• Aptitude for independent judgment and decision-making

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more.
• Classification: Administrative Support Coordinator / 1035 / 1
• The anticipated HIRING RANGE: $3864 - $4245 per month, dependent upon qualifications and experience. The salary range for this classification is: $3864 - $6072 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday.
• This is a Regular position with a one-year probationary period.
• The position is currently hybrid (4 days in office, 1 days remote); however, this is subject to change based on student and/or operational needs.

General Information

• Applications received through May 18, 2025 will be considered in the initial review, and review of applications will continue until position is filled.
• This position is sensitive as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is set forth in the Interim CSU Nondiscrimination Policy. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.

Advertised: May 05 2025 Pacific Daylight Time
Applications close: