Elections Applications Support Technician

Job Description:

Elections Applications Support Technician

Description

Overview

The Larimer County Clerk & Recorder Elections division offers an outstanding opportunity for a rewarding career in the ever changing, always engaging field of Election Administration - where the foundation of government begins for our citizens!

Larimer County is increasingly aware of the need to attract and retain the best people for our workforce, and we are seeking a skilled Applications Support Technician to join our highly respected team. We serve a population of more than 300,000 citizens, of which more than 250,000 are registered voters. We embrace innovative processes and have a solid reputation for integrity.

If you are a self-motivated, positive team player who thrives in a fast-paced professional environment - we want to hear from you! The successful candidate will be dedicated, assertive and possess exceptional interpersonal and problem-solving skills. The process of Election Administration is project driven and very detail oriented. The position of Applications Support Technician configures, maintains, and supports Elections systems and applications, researches and implements technology solutions for the Elections department, and works with users to support and understand applications.

In order to be considered for this position, please include a cover letter and resume with your application.

Responsibilities

What you'll be doing:

• Works with users to support Elections applications and investigates operational problems/system requirements.
• Provides basic hardware support for office and elections equipment.
• Assists with the configuration, testing, and implementation of new and existing applications, software systems, modules, or functionality.
• Sets up and maintains user system access and roles according to established procedures; provides troubleshooting, account unlocks, password resets.
• Develops and modifies reports from applications.
• Develops, prepares, and updates user manuals, procedures, process flows, and training materials. Provides guidance and training as needed to users.
• Coordinates set-up, testing, maintenance, and support of technical equipment at Elections facilities, including Voter Service and Polling Centers.
• Prioritizes and resolves issues; routes appropriate issues to internal team or vendor; tracks the progress of service and problem resolution; regularly communicates with coworkers to keep them informed of the status of their requests.
• Monitors and analyzes Election laws, including statutes and rules proposed by the Colorado State Legislature and the Colorado Department of State; verifies that Elections applications and systems operate in compliance with all Election statutes and rules.

To view the full job description, visit: https://www.larimer.gov/hr/careers/job-descriptions#/app/detail/Applications_Support_Technician.

What we're looking for:

• Be proficient with general office practices and procedures and routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
• Communicate clearly and concisely, both verbally and in writing.
• Read and comprehend department and County rules, regulations, policies and standard operating procedures.
• Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
• Have familiarity with database concepts, data extraction, and reporting.
• Demonstrate ability to read and understand applications.
• Have knowledge of troubleshooting tools and techniques related to Elections applications.
• Show familiarity with applications analysis and issue resolution (troubleshooting) skills.
• Use strong user and client relationship management skills.
• Have the technical aptitude to understand assigned applications in sufficient depth.
• Successfully work in a stressful, fast-paced, deadline-driven environment.

Qualifications

To move forward in the hiring process, candidates must meet the required minimum qualifications. That said, we encourage you to think about your unique background and skills before applying. People often underestimate how their experiences match up with a role’s needs. We encourage you to apply if you meet the minimum qualifications and believe your skills and perspective can add value to this position.

• Two (2) years of related applications support or systems support experience required.
• Must be at least 18 years of age.

Benefits
Here’s what Larimer County offers for all Regular, Limited Term, and Appointed positions:

• Medical, Dental, and Vision benefits
• FSA or HSA (depending on the medical plan)
• Short- and Long-Term Disability
• Employee Assistance Program
• Basic Life/AD&D Insurance
• Accident and Critical Illness Insurance
• Retirement Plan 401(a) with employer match
• 457(b) Deferred Compensation
• Generous paid time off, including vacation, sick leave, and holidays
Want to dive into the details? Check out Larimer County's Benefits. https://www.larimer.gov/hr/benefits

Supplemental Information

The typical schedule for this position is 8am-5pm, Monday through Friday, must be available to work evenings, weekends, and some holidays, as needed, at times with short notice.

An offer of employment is contingent upon the successful completion of required pre-employment checks or testing.

All application components must be submitted by 11:59 PM MT on the closing date listed.

Larimer County is an Equal Opportunity Employer and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.

For all temporary positions, sick leave and our Employee Assistance Program are available and other benefits may be available.

Larimer County offers the following for all Regular/Limited Term positions:

• Medical, Dental, and Vision Benefits.
• Flexible Spending Accounts / Health Savings Account
• Short and Long Term Disability.
• Employee Assistance Program
• Basic Life/Accidental Death & Dismemberment
• Accident Insurance
• Critical Illness Insurance
• Retirement Plan 401(a) with employer match.
• 457(b) Deferred Compensation.
• Paid time off including vacation, sick and holidays.

Click here to view information on Larimer County's Benefits.

Closing Date/Time: 6/1/2025 11:59 PM Mountain

Salary:

$32.64 - $39.17 Hourly