Manager - Business Analytics (Treatment Operation and Production Operations)

Job Description:

Manager - Business Analytics (Treatment Operation and Production Operations)

Description

Starting salary: $101,254.00 annually. Rate of pay depends on qualifications.

Job Description

JOB SUMMARY
The Manager - Business Analytics is responsible for the development and management of Customer Service performance metrics and operational analytics that will translate raw data into valuable business insights. This position will lead a team in completing a variety of analytical techniques, ranging from simple data aggregation to complex data mining.

ESSENTIAL FUNCTIONS

• Understands business needs and objectives.
• Develops strategies for effective data analysis and reporting.
• Defines department-wide metrics and relevant data sources.
• Selects, configures and implements analytic solutions.
• Leads and develops a team of data analysts.
• Oversees all analytics operations to correct discrepancies and ensure quality.
• Relies on extensive experience and sound judgment to plan and accomplish goals.
• Performs other duties as assigned.

DECISION MAKING

• Works under limited supervision.
• Supervises assigned staff.

MINIMUM REQUIREMENTS

• Bachelor’s Degree in Computer Science, Statistics, Data Management, or a related field from an institution accredited by a nationally recognized accrediting agency.
• Five (5) years of work experience in data analysis and reporting.
• Valid Class "C" Texas Driver's license.

PREFERRED QUALIFICATIONS

• Master’s Degree in Computer Science, Statistics, Data Management, or a related field from an institution accredited by a nationally recognized accrediting agency.
• Three (3) or more years of relevant industry experience.
• Three (3) or more years of supervisory experience.

JOB DIMENSIONS

• Advanced working knowledge of Excel, SQL and business intelligence tools (e.g. Tableau).
• Ability to develop and maintain contact with internal and external customers.
• Ability to work in a team environment.
• Ability to communicate effectively, verbally and in writing.
• Strong logical reasoning skills and business acumen.

PHYSICAL DEMANDS AND WORKING CONDITIONS
Physical requirements include lifting up to 20 pounds occasionally. Subject to sitting, standing and walking for long periods of time. Requires visual acuity, speech and hearing. Working conditions are primarily in an office environment with occasional field visits.

May be required to work hours other than regular schedule such as nights and weekends.

San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.
From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:

• Competitive, market-based salaries
• Performance-based incentives
• Medical benefits
• Dental benefits
• Life insurance
• Prescription drug program
• Vision care plan
• Two retirement plans
• Deferred compensation plans (457 plan)
• Disability income
• Paid leave (vacation, sick, personal)
• Education assistance program
• Employee assistance program
• Flexible, tax-deferred health and dependent care spending accounts
• Wellness programs
• On-Site Fitness Facilities
• Community service opportunities

Closing Date/Time: 6/8/2025 11:59 PM Central

Salary:

$101,254.00 - $181,314.00 Annually