Quality Service Coordinator

Job Description:

Quality Service Coordinator

Description

Job Posting Title
Quality Service Coordinator

Agency
340 OKLAHOMA STATE DEPARTMENT OF HEALTH

Supervisory Organization
340 Vital Records

Job Posting End Date (Continuous if Blank)
July 02, 2025
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time
Full time

Job Type
Regular

Compensation
The annual salary for this position is up to $60,000, based on education and experience.

Why you’ll love it here!

RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!!

Oh yeah, did we mention perks? We know that benefits matter and that is why we offer a competitive benefits package for all eligible employees.

• Generous state paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• Retirement Savings Plan with a generous match.
• 15 days of vacation and 15 days of sick leave the first year for full time employees.
• 11 paid holidays a year.
• Student Loan repayment options & tuition reimbursement.
• Employee discounts with a variety of companies and venders.
• Longevity Bonus for years of service

Job Description

Location : Central Office - 123 Robert S Kerr Ave, OKC, OK 73102

Salary : up to $60,000.00, based on education and experience

Full Time /Part Time : Full-Time

Work Schedule : Monday to Friday

Primary Hours : 8am - 5 pm Schedule may vary based on some flexibility to arrive late/leave early with a shorter break for lunch. This unit does, however, back up the Customer Service Issuance Team with a requirement to serve the Will Call Unit until 5 pm.

Position Description: The Quality Service Coordinator is responsible for handling internal and external Vital Records (VR) communications to assure messaging with providers, partners, and the public are accurate and professional and meet established standards. This person will track and identify gaps in process and/or messaging that reduce efficiency or create frustration for customers.

Position Responsibilities/Essential Functions:

• Track legislative, media and public requests including time-sensitive escalations and then respond to or coordinate responses to those requests.
  
• Research record/application status across multiple proprietary systems.
  
• Establish, develop, and maintain contact with media, legislature, professional and civic organizations, and other special interest groups to promote VR programs.
  
• Initiates and oversees the establishment of integrated strategies and plans designed to ensure all communication are cohesive and consistent, while identifying processes and/or communication gaps that lead to delays and confusion.
  
• Coordinate documents, resource materials, and advertisements for trainings and meetings with data providers and other audiences.
  
• Work with Registration Staff to ensure appropriate and accurate messaging materials are created and utilized for data providers and families.
  
• Serves as project leader for special PR projects of VR e.g., NextGen ROVER launch, digital certificates, addition of AI technology into OK2Explore, service integration with Service Oklahoma, etc.
  
• Manage the VR website and social media accounts
  
• Work in coordination with agency graphic designers and VR field staff team to develop educational materials, training tools, fact sheets, etc. Each one developed specific to various target audiences (i.e., medical professionals, funeral directors, public, genealogists, tribes, etc.).
  
• Work with Center for Health Statistics staff to develop statistical fact sheets and program data profiles to inform state and agency leadership, the public, and the media about the business of VR and health statistics used to inform policy decisions.
  
• Work with OSDH Communications to draft media releases
  
• Being present in the office is an essential function of this job
  
• Other duties as assigned
  

Other Duties

• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
  
• Works effectively in team environment, participating and assisting their peers.
  

Minimum Qualifications:

Requirements at this level consist ofa bachelor’s degree in journalism, marketing, communications, or a related field; or any equivalent combination of training, education and experience that demonstrates the ability to perform the duties of the position.

Application Requirements:

• If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of application.
  
• All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.
  

Valued Knowledge, Skills and Abilities

Strong personal and professional experience in creating content for public health and regulatory messaging. Solid project management, research, writing, editing, and communications skills. Developed knowledge of document design and layout. Ability to adapt to shifting and competing priorities in a fast-paced environment.

Experience fostering teamwork: As a team member, the ability and desire to work cooperatively with others on a team. Strong oral communication: The ability to express oneself clearly in conversations and interactions with others and Written Communication: The ability to express oneself clearly in the style of business writing.

Physical Demands and Work Environment:

This position is set in an office environment. While performing the duties of the job, employees are frequently required to stand, walk, lift, and reach. Applicants must be willing to perform all job-related travel associated with this position. Being present at the office is an essential function of the job.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .