Per Diem Hospital Concierge

Job Description:

Per Diem Hospital Concierge

Description

Position Summary

As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients.

We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status.

***Per Diem Opening***

Position Summary: R esponsible for creating a safe and welcoming environment for hospital patients, visitors, and family members. Acknowledges, greets and assists visitors, and interacts in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression. Serves as liaison between patient, family and clinical staff. Seeks a satisfactory and expedited solution to complaints, problems, or special needs.

Job Requirement

Education/Experience: E quivalent to graduation from high school and one (1) year of customer service experience in a hospital or hospitality industry.

Additional and/or Preferred Position Requirements

Must have open availability to work various hours including days, nights, and weekends with short time notice

Knowledge, Skills, Abilities, and Physical Requirements

Knowledge Of: H ospital directory; local area; hospital confidentiality policies; telephone and face-to-face communication etiquette; department and hospital safety practices and principles; infection control policies and practices; patient rights; department and hospital emergency response policies and procedures.

Skill in: A pplying customer service techniques; greeting and assisting the public; using general office equipment such as phones, copiers and facsimiles; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction; communicating effectively with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.

Physical Requirements and Working Conditions: A pplying customer service techniques; greeting and assisting the public; using general office equipment such as phones, copiers and facsimiles; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction; communicating effectively with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.

The University Medical Center of Southern Nevada offers a comprehensive & competitive benefits package:

• Employer Paid Pension Plan through Nevada Public Employees' Retirement System "PERS"! https://www.nvpers.org/front
  • Vesting in the pension plan after 5 years of qualifying employment!
• Health/Dental/Vision Insurance - Less than $20 per paycheck for employee-only coverage
• Consolidated Annual Leave (CAL) - CAL is used for personal leave, holidays (twelve scheduled holidays per year), doctor appointments, vacation, and sick days up to 16 consecutive scheduled work hours (short-term sick leave), etc.
• Extended Illness Bank (a/k/a Sick Bank)
• 457 Deferred Compensation Plan
• Comprehensive Group Health Insurance Plan
• Nevada has no State Income Tax
• No Social Security (FICA) Deduction

As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients.

We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status.

THE UNIVERSITY MEDICAL CENTER OF SOUTHERN NEVADA IS AN AFFIRMATIVE ACTION/ EQUAL OPPORTUNITY EMPLOYER

Closing Date/Time: 7/1/2025 5:00 PM Pacific

Salary:

$19.50 Hourly