Associate Customer Service Representative

Job Description:

Associate Customer Service Representative

Description

Job Location: Truman Building - 301 West High Street, Jefferson City, MO

Why you’ll love this position:

Our team focuses on processing business tax returns and documents in a timely manner. We are team oriented, goal driven. We value strong communication and typing skills, as well as problem-solving experience. You will gain satisfaction from assisting Missouri's taxpayers with their business registration and processing payments.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

This description may not include all duties, knowledge, skills, or abilities associated with this title.

• Review applications to create Missouri Tax Identification numbers.

• Complete data entry tasks to input tax return figures and taxpayer information.

• Research and correct business tax returns to ensure timely processing.

• Correspond with both internal and external customers about tax processing.

• Assist taxpayers with filing issues and promote electronic filing options, via phone and e-mail correspondence.

CORE COMPETENCIES NEEDED:

• Strategic Thinking
• Self-Motivated
• Computer Literacy
• Attention to Detail
• Reliable
• Clear Communication

QUALIFICATIONS:

• Possess a high school diploma or high school equivalency certificate, and

• Six or more months of experience in clerical or general office support work

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

Salary:

$34,999.68 per Year