Library Clerk (half-time) - Customer Services

Job Description:

Library Clerk (half-time) - Customer Services

Description

Distinguishing Features of the Class

This is a half-time position of 20 hours per week. Under the direction of a supervisor, checks out and receives materials and collects fines and fees at the public service desk. Demonstrates proficiency in using a variety of library technology and operating systems, provides excellent service, and does related work as required. This position requires regular day, evening, and weekend hours.

Acceptable Experience and Training

• Graduation from high school.
• Excellent customer service skills with all ages.
• Experience in a public library setting is desired.

Required Special Qualifications

Candidates for positions in this class must pass a post-employment offer physical examination, drug screen, and background check.

Knowledge, Skills, and Abilities

• Skill in using current library technology and operating systems.
• Ability to provide outstanding customer service, both in person and on the telephone.
• Ability to interpret and apply library policies and procedures.
• Ability to correctly spell, use proper grammar, and make simple mathematical calculations.
• Ability to conduct regular cash register accounting functions.
• Ability to accurately type 30 wpm using a keyboard.
• Ability to use Microsoft products to create word documents and spreadsheets.
• Ability to work in a fast-paced public service environment as a member of a team.
• Ability to meet assigned project deadlines.

Essential Physical Abilities

• Sufficient clarity of speech and hearing to be able to communicate effectively.
• Sufficient vision to be able to produce and read library materials.
• Sufficient manual dexterity to write legibly, operate a keyboard, and access relevant library materials.
• Sufficient mobility to be able to transport materials and equipment.
• Ability to stoop, reach, and push well enough to perform circulation and delivery procedures, and to retrieve materials from the shelves.

Examples of Essential Work (Illustrative Only)

• Checks out and receives materials and collects fines and fees at the public service desk.
• Provides exemplary service to library customers.
• Manages interactions with customers with tact and diplomacy.
• Creates and maintains customer records and accounts.
• Proficiently uses a variety of library technology and operating systems.
• Accurately handles money transactions.
• Provides training and direction to library aides.
• Additional duties as assigned.

To Apply:
Send resume and letter of application to Deputy Director Jon Hobbs (jthobbs@dmpl.org), 1000 Grand Avenue, Des Moines, IA 50309. Applications from candidates must be received by 5:00 pm, Wednesday, July 9, 2025. Unofficial transcripts will be requested at the time of an interview.

Current employees or those who have applied in the last year who have their transcript and resume on file do not need to resubmit those two items at this time. However, you must contact Jon Hobbs via email or hard copy of interest in this position before the closing date and time.

Click here for Benefit Summary

Closing Date/Time: 7/9/2025 5:00 PM Central

Salary:

$17.73 - $20.90 Hourly