Information Systems Technician I

Job Description:

Information Systems Technician I

Description

The Position

Bargaining Unit: Local 856 - General Services & Maintenance Unit
We are excited to announce a recruitment for the countywide position of Information Systems Technician I. There are currently two (2) vacancies in Contra Costa Health and one (1) position in the Clerk-Recorder's Office; but the eligible list created from this recruitment may also be used to fill future openings in other departments.

The Information Systems Technician I is responsible for installing, configuring, and troubleshooting hardware and software applications and equipment on the network. This will include answering phone calls to support customers with hardware and software issues and providing technical solutions, determining network issues, tracking, following up on the status of issues, and maintaining written documentation on installations and system fixes as needed. The technician must have a valid driver’s license and vehicle to operate and deploy equipment within Contra Costa County. The position may require working on weekends for projects.

We are looking for someone who is:

• Trustworthy. You will need to possess the utmost integrity in this position.
• A Team Player. You will be part of an IS team and will need to have the ability to work closely with peers, employees, and vendors. Understanding the team concept is highly valued.
• Dependable. Your team and community will need you to be able to be reliable, responsible, dependable, and able to fulfill your obligations.
• Action and Results Focused. You will need to show initiative and follow through with tasks to completion
• Customer Focused. You will be expected to provide excellent customer service and deal effectively with users to resolve their support tickets.
• An Effective Communicator. You will need to communicate clearly and professionally with staff, providers, and vendor community.
• Growth-minded. You should have a desire to continue to learn and keep up with the fast pace of change in IT.
• A Problem Solver. You will need to be able to analyze issues, think critically, and find efficient solutions ensuring that problems are resolved timely and effectively.

What you will typically be responsible for:

• Answering phone calls to support customers with computer, peripheral, and other
  technical problems
• Troubleshooting equipment problems to ensure functional operation; performing minor repairs on computer equipment; and creating new data plugs, replacing cables, and making necessary adjustments
• Opening and actively tracking technical incidents to meet the team's service-level obligations
• Receiving requests for assistance regarding desktop and computer-related problems including hardware, software and peripheral printers, and related equipment and determining the severity of problems and resolving or referring to the appropriate staff or vendor
• Performing a variety of duties in the installation, configuration, and troubleshooting of hardware and software applications and equipment related to local or wide area networks
• Attending and participating in professional group meetings and staying informed of new trends and innovations in the field of information systems support and analysis

A few reasons you might love this job:

• This job encompasses a wide range of responsibilities - your day-to-day activities will be challenging and stimulating
• You will have the ability to problem-solve and work with different technologies
• You will have the opportunity to work in a collaborative team environment with people who are constantly innovating
• The position is people-oriented - you'll interact with diverse users, build professional relationships, and often be the friendly face of IT within an organization

A few challenges you might face in this job:

• You will work on multiple assignments with competing deadlines
• You will work in a busy, fast-paced workplace
• Your customers will include some people with strong personalities and/or high expectations
• You must adapt to new and ever-changing technology

Competencies:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Decision Making: Choosing optimal courses of action in a timely manner
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Fact Finding: Obtaining facts and data pertaining to an issue or question
• Professional & Technical Expertise: Applying technical subject matter to the job
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Learning Agility: Seeking learning opportunities and applying the lessons to one’s work
• Self-Management: Showing personal organization, self-discipline, and dependability
• Listening: Fully comprehending spoken communication
• Oral Communication: Engaging effectively in dialogue
• Customer Focus: Attending to the needs and expectations of customers
• Teamwork: Collaborating with others to achieve shared goals

To read the complete job description, please visit the website, https://www.governmentjobs.com/careers/contracosta/classspecs/75320

The eligible list established from this recruitment may be used to fill future openings for up to six (6) months.

Minimum Qualifications

License Required: Candidate must possess a valid California motor vehicle operator’s license. Out of state valid motor vehicle operator’s license will be accepted during the application process.

Education: Possession of a high school diploma, GED proficiency or high school equivalency certificate supplemented by nine (9) college semester or twelve (12) college quarter units in information systems, computer science or a closely related field.

Experience: One (1) year of full-time experience performing information systems equipment installation duties.

Substitution: One (1) year of additional qualifying experience may be substituted for the required coursework in computer science when possessing one of the following current and valid certifications: CompTIA A+, Net+, Server+; Microsoft MCITP Desktop Support.

Selection Process

Application Filing and Evaluation: Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

Online Skills Assessment: Candidates who possess the minimum qualifications will be invited to take the online multiple-choice skills assessment. The assessment will measure candidates' competencies that may include but are not limited to Critical Thinking, Professional & Technical Expertise, Attention to Detail, Customer Focus, and Teamwork. The assessment will be administered remotely using a computer. You will need access to a reliable internet connection to take the assessment. It is not recommended to take the assessment using a cell phone. (Weighted 100%). Tentative Dates : 7/17/2025 - 7/22/2025

Final Selection Interviews: These will be scheduled by the department once the eligible list is established. If you apply for another recruitment that uses this exam and the test is scheduled within 6 months of the date of this test, you will not have the option to re-take the exam. If more than 6 months have passed you will need to retake the exam.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment specific questions, please contact Lauren Ludwig at Lauren.Ludwig@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 7/4/2025 11:59 PM Pacific

Salary:

$75,882.74 - $92,235.98 Annually