Supervising Collection Officer

Job Description:

Supervising Collection Officer

Description

CAREER DESCRIPTION

SUPERVISING COLLECTION OFFICER

OPEN TO THE PUBLIC

This recruitment will establish anOpeneligible list used to fill current and future Supervising Collection Officer vacancies within Auditor-Controller department. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.

DEADLINE TO APPLY

Qualified applicants are encouraged to apply immediately, as the recruitment will close on

SUNDAY, AUGUST 10, 2025, 2025, 11:59 P.M. (PST).

ORANGE COUNTY
Whether it’s manicured beach towns or celebrated theme parks, all framed by oceanfront towns and luxury yachts, Orange County is commonly known as “The OC” and stands out as one of the state’s most iconic destinations. With a population of over three million residents, Orange County is the sixth largest county in the United States. Residents enjoy over 42 miles of pristine beaches, three major harbors, vast wilderness parks, beautiful nature preserves, and approximately 402 miles of riding and hiking trails. The OC is a destination region rich with top-notch universities and colleges, some of the highest quality public and private schools in the nation, many corporate headquarters and technology firms, and four international airports within an hour’s drive. Many world-class meeting and entertainment venues, convention centers, and some of the state’s most popular attractions such as Disneyland and California Adventure Resorts, Knott’s Berry Farm, and major sports franchises including the Anaheim Angels Baseball, Anaheim Ducks Hockey, the U.S. Men’s National Volleyball Team, and the 2012 Olympic Games Silver Medal winning U.S. Women’s National Volleyball Team call the OC home. Orange County embraces vibrant, historic, and diverse neighborhoods, and welcomes millions of visitors per year, truly making it where the world comes to live, work, and play.

Click here to learn more about the County of Orange.

AUDITOR-CONTROLLER

The Auditor-Controller Department is committed to serving Orange County by ensuring accountability over public spending, transparency of Taxpayer dollars, and engaging the public in government. We carry out our vision and mission by conducting the Public's business with the highest ethical and due diligence standards by supporting ethical and responsible financial decisions throughout the County.

You can learn more about the Auditor-Controller Department by clicking here.

PROBATION DEPARTMENT

OC Probation assists the criminal justice system in Orange County, California by making a safer Orange County through positive change. Under the direction of the Chief Probation Officer, the Probation Department is comprised of three bureaus: Adult Operations, Juvenile Operations, and Operations Support. As a public safety agency, the Department serves the community using efficient and research-supported corrections practices to reduce crime, assist the Courts in managing clients, promote lawful and productive lifestyles, and assist victims. You can learn more about the OC Probation Department by clicking here.

THE OPPORTUNITY

The Supervising Collection Officer will be responsible for the following:

• Providing direct supervision to four (4) staff working in Collections within the Administrative Division
• Planning, organizing and directing the work of subordinate staff engaged in the collection of debts owed to the County, locating the debtors, investigating their financial resources, executing pay agreements and enforcing the collection of debts
• Providing excellent customer service and responding to inquiries from clients and other stakeholders, including the District Attorney, Court, Court Ordered Debt Collections Program, Accounting, Information Technology, Management, Professional Standards Division, and other areas within the Department
• Serving as a liaison between the Department and other County departments, governmental agencies or businesses
• Consolidating and preparing unit statistics
• Recommending and implementing procedural changes as needed

DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
The desirable candidate will have Two (2) years of Supervisory experience. They will also have four (4) years of experience in credit and collections work, knowledge of the methods and techniques used in effecting collections, and enforcing governmental regulations relating to debt collection, supervisory experience with a background in Collections.

College courses, training seminars, or a combination thereof (e.g., behavioral science, business administration, criminal justice, humanities, and paralegal courses, etc.), related to the knowledge and the abilities may be substituted for up to one year of the required experience based on three semester units equal to one month, and/or one hour of job-related training equal to one hour of experience.

The ideal candidate will also possess extensive professional work experience and/or knowledge in the following competencies:
Professional and Technical Experience

• Applying comprehensive knowledge of the most current information, techniques, practices, and procedures relating to debt collection and court-ordered debts
• Applying appropriate methods and techniques to ensure speed, quality, and consistency in investigating and enforcing collections or court-ordered obligations
• Analyzing and determining the client's ability to pay obligations, obtaining the stipulation and agreement to pay, and attempting to collect the monies owed while the department has the authority to collect
• Understanding of database applications, such as California Statewide Automated Welfare System (CalSAWS) and other facets associated with automation processes
• Reviewing and running requests for Credit Reports and Skip Tracing Reports using Department of Motor Vehicles and CLEAR
• Proficiency in Microsoft Suite Programs, specifically with Microsoft Word, Excel, Outlook, and PowerPoint

Attention To Detail

• Reviewing and approving legal documents, such as Restitution Orders, Income Deduction Orders, Petitions for Order of Enforcement, Orders for Payment of Support, Wage Garnishments, Orders of Judgment Debtor, Financial Hearings and citing clients to Court
• Reviewing and approving documents related to setting up and adjusting of financial obligations
• Accurately summarizing data and presenting it in computational or statistical reports
• Monitoring caseload and collection statistics
• Reviewing and interpreting State and Federal Regulations
• Participating in system upgrades, enhancement proposals, and testing

Oral and Written Communication

• Creating and reviewing procedures and updating desk guidelines
• Preparing and producing performance evaluation documents for subordinate staff
• Building consensus amongst diverse groups to meet business objectives
• Representing Collections Unit at departmental meetings, State Collection committee meetings, tax intercept communications, court appearances, and Collections, Accounting, and Clerical Meetings
• Delivering the right amount of information in the time given and varies style and tone to fit the purpose and audience
• Demonstrating diplomacy and tact when interacting with both internal and external stakeholders
• Contacting clients, reviewing restitution claims, determining client refunds, setting up cases, and conducting a financial evaluation

Leadership and Supervisory

• Mentoring and training staff to ensure procedural guidelines are set and applied
• Conveying confidence and optimism in the team's ability to overcome obstacles and accomplish its goals
• Facilitating periodic unit and departmental meetings
• Monitoring staff performance and addressing performance issues
• Ensuring that clear, challenging and attainable goals are set for the team and that these goals are aligned with the goals of the unit
• Creating a positive work environment in which everyone is motivated to do their best
• Understanding the distribution of workloads and priorities

MINIMUM QUALIFICATIONS
Click here to learn more about the minimum qualifications for the Supervising Collection Officer classification.

NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.).

RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.

Application Screening(Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those candidates that meet the qualifications as listed in the job bulletin will be referred to the next step.

Structured Oral Exam (Weighted 100%)
A panel of job knowledge experts will interview and evaluate each candidate's responses to a series of structured questions designed to elicit the candidate's qualifications for the job. This is a competitive process; therefore, candidate responses to the structured questions should be thorough, detailed, and complete. Only the most successful candidates will be placed on the eligible list.

Veterans Employment Preference Policy (VEPP)
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader)(Download PDF reader)to review the policy.

Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Based on the Department's needs, the selection procedures listed above may be modified. Candidates will be notified of any changes in the selection procedures

Please note: The information you provide on your application and/or response to the supplemental questions may be used as a scoring device, so please be thorough and complete in your response. "See Resume" is not a qualifying response and will not be scored in lieu of the required information.

ADDITIONAL INFORMATION

EMAIL NOTIFICATION:
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.

FREQUENTLY ASKED QUESTIONS:
Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, please contact Sam Apraku at 714-834-3116 or at Samuel.Apraku@ac.ocgov.com

EEO INFORMATION

Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.



Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).

Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information

Click here for information about benefits offered to County of Orange employees.

Closing Date/Time: 7/29/2025 11:59 PM Pacific

Salary:

$64,750.40 - $87,235.20 Annually