As-Needed Student Intern I/II/III

Job Description:

As-Needed Student Intern I/II/III

Description

Description

The Department:

Silicon Valley Power

Since 1896, Silicon Valley Power (SVP) has provided electricity for residents and businesses in Santa Clara. The Electric Department has a budgeted staff of 198 employees who provide such diverse services as operating, maintaining and dispatching electric service, engineering, system planning, administrative and financial management, marketing, customer services, power trading, outdoor Wi-Fi services and dark fiber leasing services, all of which work together to make SVP successful for the City and its residents.

The Position(s):

Fiber Engineering Intern II/III

The SVP Fiber program supports and maintains SVP’s fiber network for Santa Clara’s Electric Utility by managing its fiber infrastructure (i.e. fiber conduit, cable, manholes/handholes, splicing termination and testing services). It also allows for future development of communications fiber infrastructure to support SVP operations and City-based applications. Lastly, SVP Fiber also ensures that Santa Clara is a technology and innovation hub by providing the needs of local businesses and schools.

• Draft and document SVP fiber structures, splices and cables in AutoCAD.
• Update cable, patch panel and service location documentation in Excel or GIS.
• Provide field checks and verification for communications network cables and structures.
• Assist with inventory updates and parts requests for future work.
• Observe field crews with visits to document and understand construction methods and procedures and assist with field as-builts in eBuilder.
• Perform other related duties as assigned.

Communications Intern II

• Assist in creating, scheduling, and publishing content across platforms (Instagram, Facebook, X, LinkedIn)
• Brainstorm creative campaign ideas and support content planning calendars
• Monitor comments, messages, and mentions; flag items that require staff response
• Track and report on post-performance and engagement metrics
• Help research trends, holidays, and best practices in social media marketing
• Capture and organize photo/video content from events or daily activities (as applicable)
• Assist with writing and editing short-form content for stories, reels, or graphics
• Collaborate with Customer Engagement team for visual content
• Maintain organized file libraries for digital assets
• Support other outreach and marketing efforts as needed

Customer Engagement Intern II

• Support SVP Customer Engagement Program administrative duties as assigned
• Research and report out on a variety of topics as assigned
• Attend Customer Engagement related events in the community to promote SVP’s customer programs
• Track existing customer program efforts
• Participate in internal planning meetings and customer working groups

Educational Outreach Intern II/III

• Assist with educational outreach on energy efficiency, renewable energy, building electrification, transportation electrification, and financial assistance programs.
• Participate in community events.
• Work with high school students on student grant program.
• Assist with after school energy education program with Santa Clara Unified School District.
• Target outreach to income-qualified customers to increase enrollment in Financial Rate Assistance Program.
• In-person outreach to property management companies regarding programs that will benefit Santa Clara residents in multifamily housing.
• Prepare and deliver public presentations to school-age children and adults on a variety of topics related to energy efficiency, electrification and renewable energy.
• Assist with rebate application processing and investigate high bill complaints.
• Research on various energy-related topics.
• Assist with data analysis to identify target markets for increasing customer program participation.
• Other duties as assigned.

• Required Qualifications
  

Transmission & Distribution Intern II/III

The Transmission and Distribution Division is responsible for the maintenance and construction of the SVP electric network consisting of over 580 miles of overhead and underground circuits. The Transmission and Distribution Division is currently overhauling processes for asset management, system inspections and work management.

• Support with general implementation of SVP initiatives such as ARCOS.
• Provide assistance with data entry and quality assurance (QA) tasks, including work order QA and reconciliation of various operational databases to ensure accuracy and consistency.
• Help maintain asset inventories, track equipment condition and location.
• Assist with other duties as needed.
• Desired Qualifications
  
  • GIS user a plus
  • Preferred knowledge in electrical theory

• Required Qualifications
  

System Support Intern II/III

We are looking for a proactive self-starter who is eager to apply the skills they are learning, while learning new skills and concepts in a practical environment. The Desktop Technical Intern position provides an opportunity to gain hands-on experience in troubleshooting and supporting desktop systems, mobile devices, applications/software, and network-related issues. You will assist with day-to-day desktop support activities and collaborate with the IT team to maintain smooth operations of IT services within the organization

• Help with the imaging and deployment of desktops, laptops, and mobile devices (Windows, iOS, etc.).
• Provide level 1 technical support for end-user devices, software, and peripherals.
• Assist in troubleshooting and resolving technical issues related to computers, printers, and other office devices.
• Assist in managing software updates, patches, and system backups.
• Provide remote and on-site support to employees for IT-related issues.
• Maintain accurate documentation of support requests, resolutions, and system configurations.
• Work on special projects to help improve the System Support Group Operations
• Collaborate with the IT team to perform regular hardware and software inventory checks.
• Monitor the performance and security of desktops, and suggest improvements as needed.
• Learn and apply best practices for IT security and troubleshooting.

• Education
  
  • Currently pursuing or recently graduated with a certificate, or degree in Information Technology, Computer Science, or related field.
    

Electric Meter Shop Intern II/III

1. Update and analyze monthly Data Center Load Research Reports to identify trends in power consumption.

2. Compile monthly "No Usage" Reports to flag meters with zero or estimated usage, supporting targeted field investigations.

3. Generate and dispatch work orders for Troublemen and Meter Technicians, ensuring timely issue resolution.

4. Process meter installation requests and complete photovoltaic (PV) project documentation using PowerClerk.

5. Manage and update customer and meter records using NorthStar utility billing software.

6. Obtain meter data from NetSense as requested by the Finance department.

7. Convert handwritten field logs into structured Excel datasets for streamlined record-keeping and accessibility.

8. Support the department with form revisions, data collection, filing, and administrative reporting.

9. Conduct research and assist in compiling data for workflow efficiency studies, departmental initiatives, and special projects.

10. Manage office inventory and maintain organization and functionality of the shop workspace.

11. Retrieve electric meter data from the field or shop and record completed work order tags in NorthStar.

As an as-needed employee, this is an "at-will" position and there is no guarantee of hours. Hours are limited to 999 in a fiscal year or 960 hours in a fiscal year for retired CalPERS annuitants.

Additional Information:

Applications must be filled out completely (e.g. do not write “see resume, NA, or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Resume 2) Cover Letter 3) Proof of enrollment (e.g., unofficial transcript, current class schedule). Incomplete applications will not be considered.

Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This position is continuous or open until filled: Applications will be reviewed on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed.

THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW.

The hourly rate for the position is:
- Student Intern I: $18.20 - $22.00
- Student Intern II: $21.69 - $26.25
- Student Intern III: $23.97 - $29.00

Minimum Qualifications

EDUCATION AND EXPERIENCE

Minimum Education Requirements:

• Student Intern I: Current enrollment in a high school or an alternative vocational high-school working toward high school equivalency with the minimum completion of the 10th grade.
• Student Intern II: Current enrollment in an accredited college or university in an undergraduate program.
• Student Intern III: Current enrollment in an accredited college or university for completion of a Master’s degree.

Minimum Experience Requirements:

None.

Acceptable Substitution:

None.

License/Certifications:

• For the Educational Outreach Student Intern, a California Class C driver’s license is required.

Follow the link(s) below to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities.

• Student Intern I
• Student Intern II
• Student Intern III

Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.

The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov .

Salary:

$18.20 - $29.00 Hourly