Solutions Engineer

Job Description:

Solutions Engineer

Description

Salary and Benefits

PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,158.00 per month to $8,944.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval.

Classification

Information Technology Consultant - Career

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Please Note: Review of applications will begin on September 10, 2025

This position is a technical and functional resource responsible for designing, implementing, administering, and supporting application software and other solutions to support faculty, staff, and the University’s student success initiatives. Under the direction of ITS Director, the incumbent will be responsible for new solutions design and development, analyzing and understanding the campus data and technology needs, maintaining the data integrity and implementing system enhancements.

This position is focused on supporting the Salesforce ecosystem, including but not limited to CRM, Marketing Cloud, etc.

Responsibilities

Product Development and Support

• Design, develop, test, maintain, and support assigned products.
• Architect solutions by aligning complex requirements to IT products and solutions.
• Upgrade to the latest release of the products.
• Stay up to date on product features and functionalities.
• Implement best practices for CRM and product management.
• Facilitate workshops to gather requirements and promote process improvement.
• Automate processes where feasible and reduce technical debt.
• Work in a cross-functional environment with various groups and end users to identify, document, and implement solutions to support various projects and initiatives.
• Adhere to Accessibility Section 508 Compliance standards in all technical work.

CRM and Marketing Cloud Administration

• Configure, administer, and support the platform, including upgrades.
• Perform data management, audience segmentation, and targeting responsibilities.
• Develop marketing campaigns using different channels (i.e. email, SMS, social media) and execute them in collaboration with business stakeholders.
• Perform integration and automation responsibilities.
• Troubleshoot and support.
• Manage workflows.

Collaboration and Consultation

• Consult with various stakeholders to understand their technological needs and help solve business problems and achieve desired outcomes.
• Partner with faculty and staff to identify academic technology opportunities and determine the overall functional and technical requirements and specifications. These opportunities include but are not limited to process and workflow issues and new software/system requirements.
• Research/gather data to develop insightful conclusions and generate solutions to address end user needs, including but not limited to prototypes and/or proof of concepts.
• Promote the features and functionalities of CRM and other products within the ecosystem to drive adoption, utilization, and increase value.
• Structure and author documentation with clear focus and content.
• Write functional requirements into technical specifications and estimate work efforts.
• Provide applicable documentation as part of software development life cycle (SDLC) and other end user documentation, such as quick steps, knowledge articles, video tutorials, and more.
• Prepare and deliver information and ideas through verbal communication (meetings and presentations).
• Provide end user training.
• Collaborate with solution vendors and external consultants to deliver new solutions to the campus systems as needed.

Other

• Design, develop and implement infrastructure changes that integrate key data from campus applications into the overall architecture using Application Program interfaces (APIs) and best practices.
• Deliver reports, dashboards and other BI and reporting analytics, including but not limited to performance analysis.
• Keep current on new technologies and solutions in higher education and evaluate third party software and systems and support new initiatives.
  

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Systems, Educational Technology, Communicatiors, or related fieleds, or similar certified coursework in applicable fields of study.
• Working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods.
• Basic understanding of networks, data communication, and multimedia systems.

Required Qualifications

• Knowledge of lean and agile methodologies.
• Strong communication skills: active listening, verbal, and written, including strong technical writing and documentation skills.
• Ability to evaluate complex problems and provide straightforward recommendations and/or solutions, and successfully implement those solutions.
• Ability to interact with all levels within an organization from technical to executive management.
• Ability to masterfully deal with ambiguity and multi-tasking demands.
• Ability to work in a fast-paced environment and meet deadlines.
• Keen attention to detail.
• Proven analytical, evaluative and problem-solving abilities.
• Empathy
• Ability to foster professional relationships with internal and external customers.
• Experience and/or knowledge of CRM and Marketing Cloud.
• Experience in designing, developing, implementing, and supporting technological solutions.
• Experience working in a team-oriented, collaborative environment.

Preferred Skills and Knowledge

• Master’s degree
• One or more Salesforce or Marketing Cloud certifications.
• Salesforce CRM, Digital Marketing, or Communications experience of more than 2 years.
• Demonstrated experience aligning complex requirements to Salesforce products and solutions.
• Experience in integrating data and applications.
• Excellent documentation skills (i.e. technical & functional).
• Experience with modern marketing tools and principles.
• Experience in working for Higher Education or nonprofit.
• Experience creating reports and dashboards using different tools (i.e. Salesforce, PowerBI, Tableau, etc.).
• Ease and comfort learning and working with new technology.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here.

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

Advertised: Aug 26 2025 Pacific Daylight Time
Applications close: