Child Support Services Manager

Job Description:

Child Support Services Manager

Description

The Position

Bargaining Unit: Management - Mgmt Classes, Classified & Exempt

Why join the Contra Costa County Department of Child Support Services?
Contra Costa County Department of Child Support Services (DCSS) is seeking talented and motivated individuals to fill one (1) full-time Child Support Services Manager vacancy located in Martinez, CA! The Department has received multiple program awards for their hard work and outstanding achievements within the program and are looking for someone who will continue this standard of excellence on our team .

This role is involved in the development and implementation of policies and procedures, and strategic goal planning . As a member of the Department's management team , y ou will need to work collaboratively with all the DCSS units, the public , and other government agencies. S uccess in this role is measured by the success of your team and your willingness to be a service-oriented leader .

We are looking for someone who is:

• Analytical. You will need to interpret, disseminate and implement new State directives and Federal regulations
• Action-oriented. You will need to make decisions and shape the team or group priorities to reflect the organization's vision and values
• Flexible. You will need to adapt quickly to change and demonstrate resilience.
• Performance-Focused. You will be setting performance goals and focused on guiding others to accomplish work objectives
• Organized. You will be responsible for managing time and resources to ensure work is completed efficiently and cost-effectively
• Proactive. You will need to take action to continually improve while managing your self and others
  
  

What you will typically be responsible for:

• Developing strategies to integrate new policies and laws into existing procedures
• Tracking caseload and progress of staff to balance the workload and ensure productivity
• Guiding and advising staff on complex child support cases
• Recognizing the accomplishments of staff to promote morale and achieve operational efficiency
• Analyzing data from multiple sources to assess relevance and accuracy
• Conducting assessments to determine organizational progress in meeting priorities and goals
• Assisting in maintaining the departmental budget

A few reasons you might love this job:

• You will be instrumental in implementing and supporting the department's strategic plan
• You will be a part of an important program mission that allows us to help families in need
• We have a great staff and work environment!

A few challenges you might face in this job:

• You will be leading and supporting a workforce with many newer staff memebers
• You will need to manage ongoing updates, regulatory changes, and process improvements that require close attention
• You will be expected to balance multiple priorities and demands while maintaining high standards of service

Competencies Required:

• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Adaptability : Responding positively to change and modifying behavior as the situation requires
• Displaying Ownership and Accountability : Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Handling Stress : Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Professional Integrity & Ethics : Displaying honesty, adherence to principles, and personal accountability
• Informing : Proactively obtaining and sharing information
• Building & Maintaining Relationships : Establishing rapport and maintaining mutually productive relationships
• Influencing: Affecting or changing others’ positions and opinions
• Coaching & Developing Others : Supporting others in stretching and expanding their capabilities
• Delegating : Sharing responsibility, authority, and accountability
• Driving Results : Demonstrating concern for achieving or surpassing results against an internal standard of excellence
• Leading the Organizational Culture : Driving the organization’s culture through establishing and enforcing norms and/or behaviors in addition to processes
• Organizational Systems Thinking : Comprehending the organization as a system of integrated and interdependent functions
• Strategic Thinking & Perspective : Evaluating immediate actions in context of achieving long range objective

To read the complete job description, please visit the website, www.cccounty.us/hr .

The employment list established by this recruitment may remain in effect for six (6) months.

Minimum Qualifications

License Required: Candidates must possess and maintain throughout the duration of employment a valid California Motor Vehicle Operator's License. Out of state valid Motor Vehicle Operator's will be accepted during the application process.

Education: Possession of a Bachelor's degree from an accredited college or university with a major in public or business administration or a closely related field.

Experience: Four (4) years of full time, or its equivalent, of child support operational experience in child support enforcement programs, two (2) years of the required experience, must have been at a supervisory or management level.

Substitution for education: Additional qualifying experience may be substituted for the required education on a year-for-year basis up to a maximum of two (2) years.

Other Requirements: All appointees to this class must be fingerprinted and successfully pass a background check.

Selection Process

1. Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

2. Online Virtual Interview: Candidates who possess the minimum qualifications will be invited to participate in an online interview. In the oral interview, candidates must achieve an overall passing score of 70% or higher. The interview will measure candidates' competencies as they relate to the Departmental Fiscal Officer position. The assessment will measure the following competencies:
Displaying Ownership and Accountability, Handling Stress, Professional Integrity and Ethics, Building and Maintaining Relationships, and Driving Results. (Weighted 100%)

The Online Assessment is tentatively scheduled to take place via computer (remotely) between September 24-28, 2025.


The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Sanyukta Singh at Sanyukta.Singh@hrd.cccounty.us . For any technical issues, please contact the Government Jobs' applicant support team for assistance at + 1 855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 9/10/2025 11:59 PM Pacific

Salary:

$135,622.31 - $164,849.74 Annually