Systems Technician I/II

Job Description:

Systems Technician I/II

Description

ABOUT THE POSITION

The Clark County Department of Aviation is seeking qualified candidates to apply for the Systems Technician I/II position. In this role, you will assist with supporting and maintaining endpoint devices across the organization using Microsoft Intune. This is an excellent opportunity for someone beginning their IS (Information Systems) career with a focus on mobile device management and Microsoft 365 technologies. Key responsibilities include provisioning, configuring, and deploying Windows and mobile devices using Microsoft Intune and Autopilot. You will respond to Tier 1 support tickets related to endpoint issues such as software installations, system performance, connectivity, and user access. Additionally, you will help maintain device compliance, configuration profiles, and application deployments in Intune, support end users with issues involving Microsoft 365 applications like Outlook, Teams, and OneDrive, and participate in hardware setup, device imaging, and user onboarding/offboarding tasks. This position will also provide basic troubleshooting of devices (laptops, desktops, mobile) and escalating when needed, maintain asset inventory, and update documentation as required. You must follow IS policies, security standards, and operational procedures.

Systems Technician I: $30.38 - $44.84 / Hourly
Systems Technician II: $32.77 - $48.43 / Hourly

The Systems Technician I is a training underfill position, upon successful completion of the training program the successful candidate will be non-competitively promoted to Systems Technician II.

This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months at either level or may be extended as needed by Employee Services.

Employee Services reserves the right to call only the most qualified applicants to the selection process.

MINIMUM REQUIREMENTS

Education and Experience:

Systems Technician I - Equivalent to two (2) years of college level course work in computer science, information systems or a field related to the work AND two (2) years of full-time experience in installing and troubleshooting personal computer hardware and software.

Systems Technician II - In addition to the above, one (1) year of full-time experience in installing and troubleshooting personal computer and network hardware and software. Possession of a four-year degree in an appropriate field is desirable.

Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application.

Licensing and Certification: Specified positions may require possession of a valid Nevada Class C Driver's License at time of appointment.

Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.

Residency Requirement: Permanent employees must maintain a principal place of residency within the boundaries of Clark County and provide proof of compliance with Nevada motor vehicle registration and drivers' license laws within 90 days of employment.

Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions.

Background Check: Employment with the Department of Aviation is contingent upon completion of an education/experience background investigation, a fingerprint-based criminal history record check processed by the FBI, and upon the ability to be granted a security badge as mandated by the Transportation Security Administration. Note: all prospective hires must present two original government issued ID's upon acceptance of job offer. Examples of acceptable ID's include a Passport, Driver's License or DMV issued ID, birth certificate, Social Security card, Voter Registration card, school issued ID with picture, etc.

Customs and Border Protection Security Seal Program: Employment with the Department of Aviation in this job title is contingent upon a ten-year employment and five-year residency history record check and the ability to present original identity-based documentation in order to meet the requirements for a Security Seal.

PHYSICAL DEMANDS

Mobility to work in a typical office setting and use standard office equipment, stamina to remain seated and maintain concentration for an extended period of time and to lift and carry equipment weighing up to 50 pounds; vision to read printed materials and a computer screen, and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

EXAMPLES OF DUTIES

• Designs, installs, tests, documents and maintains local area network systems; troubleshoots and resolves hardware and software problems.
• Designs, installs, tests, documents and maintains personal computer systems; assists users in determining their hardware and software needs; install and customizes software and ensures that vendor hardware and software are functioning appropriately.
• Installs and maintains communications systems between departmental personal computer and network systems and other County computer systems; troubleshoots problems and ensures proper operation of hardware and software.
• Upgrades and modifies operating systems by installing new vendor releases.
• Confers with departmental to determine information system needs; researches vendor hardware and software options; ensures that potential acquisitions coordinate with existing hardware, software and systems.
• Instructs user department staff in the operation of hardware and software; ensures that there is proper written documentation and instructions for non-technical personal computer and network users.
• Provides assistance and instruction to part-time or intern staff; ensures that their work is completed in an appropriate and timely manner. Maintains accurate records and files related to work performed.
• Maintains current knowledge of Personal and network hardware and software; makes recommendations for acquisition and upgrading.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Uses standard office equipment in the course of the work; may drive a motor vehicle or be able to arrange for appropriate transportation to various County work sites in order to perform on-site trouble shooting and attend meetings.
  

Join the Clark County Department of Aviation Family where we offer a comprehensive benefits package that includes:

• Alternative Work Schedules
• More Money in Your Pocket
  • 100% Employer Paid Defined Benefit Retirement
  • No Social Security Deduction
  • No State Income Taxes
• Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) - eligible first of the month following15 days of employment
  • Medical - Employer pays 90% of premium
    • Pharmacy Benefits (30, 90-day retail or mail order fills)
    • 24/7 Telephone Advice Nurse - no employee cost
    • Teledoc, Doctoroo, and Dispatch Health
• Retiree insurance - eligible after 5 years of service
• Dental
• Vision
• Life Insurance - Employer Paid
• AD&D - Employer Paid
• Long Term Disability - Employer Paid
• Generous Leave Accruals that include:
  • 12 Paid Holidays plus a Floating Birthday Holiday
  • Paid Vacation Leave
  • Paid Sick Leave
  • Holiday Leave
• Other leave options
  • Catastrophic Leave
  • Parental Leave - Up to 90 days
• Tool Allowance for certain eligible positions.
• Wide Variety of Voluntary Benefits that include
  • Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance.
  • Trustmark - Permanent Life Insurance benefits and long-term care.
  • Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance
  • TASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card Available
  • Morgan Stanley - Deferred Compensation Plan
• Employee Assistance Program
• Onsite Fitness Center
• The Department of Aviation, a department of Clark County, is an affirmative action/equal opportunity employer
• Community Volunteer Opportunities
• Comprehensive training program
• Wellness program

Closing Date/Time: 9/9/2025 5:01 PM Pacific

Salary:

$30.38 - $48.43 Hourly