Assistant Director of Safety and Performance Improvement

Job Description:

Assistant Director of Safety and Performance Improvement

Description

The Position

Why Join Contra Costa Health?

The Contra Costa Health Services Department currently has a promising career opportunity as an Assistant Director of Safety and Performance Improvement in Contra Costa Health Services. There is currently two vacancies: one in the Health Services Information Technology division and one in the Behavioral Health Division.

HSIT:

The position is ultimately responsible for the design, implementation, and administration of quality management and outcome improvement of their assigned program. The Assistant Director of Safety and Performance Improvement will be supervising subordinate staff, acting as the Director in his/her absence, measuring and improving the quality of care provided to patients and members, developing and maintaining strong collaborative relationships with members of the medical staff to ensure open communication and the sharing of information, and performing other related duties as needed.

Behavioral Health:

The Contra Costa Health Services Behavioral Health Division, in partnership with consumers, families, staff and community-based agencies, provides welcoming and integrated services for mental health, substance abuse, and other needs that promote wellness, recovery, and resiliency while respecting the complexity and diversity of the people we serve.

This position will work within the Behavioral Health Division, leading the Quality Management and Quality Improvement unit, reporting to the Behavioral Health Director or Designee. The Behavioral Health Plan includes both mental health services and substance use services, comprised of County owned and operated clinics as well as dozens of contracting agencies.

Behavioral Health is an expanding area within Contra Costa Health Services and is currently undergoing major system transformation under CalAIM and Behavioral Health Transformation (BHT). These initiatives call for increased focus on transparency and high quality patient care with measurable and meaningful outcomes, including improved access to care, demonstrating accountability and improvement on HEDIS measures, and other metrics. This position will require strong leadership and quality improvement skills in making progress towards that end.

We are looking for someone who is:

• Demonstrates ability to assess complex clinical problems.
  
• Has broad knowledge of health information technology solutions.
  
• Has the ability to actively provide informatics input to governance committees.
  
• Is an effective communication communicator.
  
• Provides timely documentation of key decisions in meeting minutes or other notes.
  
• Is able to collaboratively set clear goals and timelines, and ability to report success or failure of projects using key metrics.
  

What you will typically be responsible for:

• Collaborating with the Informatics Leadership to decide on written list of quarterly objectives and key results for 5 to 7 projects, with goal of completing 100% of the deliverables by the end of each quarter.
  
• Maintaining weekly project summaries using informatics determined tools ie. JIRA.
  
• Attending, leading or collaborating in key clinical, quality, training and health IT meetings as decided with Informatics Leadership.
  
• Attending key Health Informatics Technology training, activities and conferences such as Epic’s XGM and other events as decided with Informatics Leadership.
  

A few reasons you might love this job:

• You will have a supportive team with shared goals that are aligned with the organization’s commitment to serving the community.
• You will join a dynamic work environment where you can reach your full potential!
• There is a real commitment to equity and dissolving disparities in the local community.
• You will gain experience in a broad range of health care issues.
• You will be a part of something that has a definite impact on patient care.
• We offer generous benefits and a great retirement package!

A few challenges you might face in this job:

• You will need to maintain compliance with the multitude of regulatory, accreditation, and legal requirements.
• You will need to reprioritize assignments based on the ongoing needs of the organization
• You will need to make the best use of available support resources such as IT and other county services.
• There are competing priorities within the County budget such as trying to balance available funds with the many needs of the community.

Competencies Required:

• Analyzing & Interpreting Data : Drawing meaning and conclusions from quantitative or qualitative data
• Innovative Problem Solving : Identifying and analyzing problems in order to propose new ways to do business
• Legal & Regulatory Navigation : Understanding, interpreting, and ensuring compliance with laws and regulations
• Action & Results Focused (Taking Initiative) : Initiating tasks and focusing on accomplishment
• Professional Integrity & Ethics : Displaying honesty, adherence to principles, and personal accountability
• Leadership : Guiding and encouraging others to accomplish a common goal
• Business Process Analysis : Defining, assessing, and improving operational processes and workflow
• Leveraging Technology : Applying technology for improvements in organizational efficiency and effectiveness

To read the complete job description, please visit the website: https://www.cccounty.us/hr .

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

Education: Possession of a Bachelor's Degree from an accredited college or university with a major in Nursing, Healthcare Administration, Business Administration, or a closely related field.

Experience: Three (3) years of full-time, or its equivalent, experience in a healthcare setting performing quality measurement or quality improvement activities such as: 1) preparing cost reimbursement reports and analyses for submission to State and/or Federal health care regulatory agencies 2) measuring, monitoring and improving key aspects of care and service, at least one (1) year must have been at a supervisory or management level.

Desirable Qualifications:

• Experience building programs to meet the demands of changing local, state, and federal regulations.

Selection Process

Application Filing and Evaluation: All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.Oral Interview Assessment: Candidates who possess the minimum qualifications will be invited to participate in an online video assessment. The assessment will measure candidates' competencies as they relate to the job. In the assessment, candidates must achieve an average passing score of 70% or higher on each of the competencies, as well as an overall passing score of 70% or higher. These may include but are not limited to: Analyzing & Interpreting Data, Innovative Problem Solving, Leadership, Legal & Regulatory Navigation, and Professional Integrity & Ethics. (Weighted 100%)
The Oral Interview is tentatively scheduled to take place via computer (remotely) during the week of October 13, 2025.

The Oral Interview will be administered remotely using a computer or mobile device such as a tablet or smartphone. You will need access to a reliable internet connection to take the assessment, as well as a computer or mobile device with a camera.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org . For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1-855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 10/28/2025 11:59 PM Pacific

Salary:

$199,915.10 - $242,998.06 Annually