Job Description:

Customer Engagement Specialist (BP I)

Description

About the Position

In this role, you will be responsible for...

Customer Engagement

• Be the first point of contact for customer feedback, ensuring timely and professional responses.

• Work with different disciplines to solve overlapping permitting or service issues.

• Identify root causes of service challenges and recommend process improvements.

• Share customer perspectives with leadership to help shape better services.

• Host and participate in discussions with stakeholders to share updates and gather feedback.

Online Permitting System Assistance

• Guide customers through the County’s online permitting system (Accela) to support smooth, efficient processing.

• Test and provide feedback on system updates and new releases.

• Collaborate with internal teams and stakeholders to optimize system use and performance.

• Support educational initiatives, like “Lunch and Learn” sessions, to keep staff and the public informed.

• Provide ongoing support to ensure permitting processes are clear, consistent, and user-friendly.

About the Schedule

Work Hours:

• Full-time, 40 hours per week.

• Typical Schedule: Monday - Friday, 08:00 a.m. to 05:00 p.m. (no weekends!)

As a reminder, all county employees are considered essential and must be prepared to protect and support the community and its citizens. Each employee, without exception, will have a duty assignment and be required to work during a disaster or declared emergency.