Facility Service Specialist (Alarm Systems), Building Services

Job Description:

Facility Service Specialist (Alarm Systems), Building Services

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. Our guiding principles-Empathy, Ethics, Excellence, Engagement, and Equity - anchor our approach in delivering services that significantly impact the lives of Austin residents. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Diverse and Inclusive Workplace: Work in an environment where every voice is valued, and Innovation thrives.
  
• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces: Work in innovative and sustainable environments designed to foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

The City of Austin, Building Services Department is hiring a Facility Service Specialist - Security Systems. This important position is key to ensuring the smooth operation of critical physical security system in city-owned facilities.

As a Security Systems Specialist, you'll apply your technical expertise to maintain, troubleshoot, and perform minor repairs on access control systems, surveillance camera, and other low-voltage security equipment. You'll collaborate with internal teams to ensure swift responses to maintenance requests and coordinate major system installation and repairs with vendors. Additionally, you'll track and maintain work orders, resolve invoice discrepancies, and manage licensing requirements with city and county offices.

Job Description:

Purpose:

This position is responsible for providing maintenance and repairs to assigned buildings, including coordination of internal maintenance personnel or contractor vendors.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Plans and performs basic building repairs and participates in construction/installation activities on assigned projects.
  
• Conducts site inspections and reports on maintenance needs and safety violations.
  
• Coordinates with contractors, vendors, and other divisions providing maintenance, repairs, and moves to assigned buildings.
  
• Calculates figures and compiles data and information for reports, cost estimates, etc.
  
• Prepares and maintains status reports on projects.
  
• Monitors lease agreements, maintenance contracts, equipment installation contracts, and construction contracts.
  
• Researches information as requested or needed.
  
• Answers questions from internal and external customers.
  

Responsibilities - Supervisor and/or Leadership Exercised:

None.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of facility maintenance.
  
• Knowledge of Federal, State, and Local laws.
  
• Knowledge of City practices, policies, and procedures.
  
• Knowledge of safety practices and procedures.
  
• Knowledge of fiscal planning and budget preparation.
  
• Knowledge of general maintenance practices.
  
• Knowledge of monitoring of contracts and/or vendors.
  
• Skill in oral and written communication.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in planning and organizing.
  
• Ability to coordinate contract work crews providing maintenance and repairs to a variety of building sites.
  
• Ability to work with frequent interruptions and changes in priorities.
  
• Ability to establish and maintain good working relationships with other City employees and the public.
  

Minimum Qualifications:

• Graduation from an accredited high school or equivalent, plus four (4) years relevant work experience.
  
• Experience may substitute for education up to the maximum of four (4) years.
  

Licenses and Certifications Required:

• Class C Driver License.
  
• If required by position: Valid Commercial Driver License (CDL). Specific endorsements may be required to be obtained within 120 days of hire.
  

Physical Requirements:

• Ability to bend, lift, walk, carry, or use a force equal to lifting up to fifty (50) pounds.
  

Preferred Qualifications:

• Experience installing, maintaining, and repairing security systems including alarms, surveillance cameras, and access control systems.
  
• Experience testing and adjusting system components to ensure they are working correctly.
  
• Experience identifying and troubleshooting systems issues and carrying out necessary repairs.
  
• Maintaining an inventory of equipment and ordering necessary supplies.
  
• Knowledge of various security systems and programming software.
  
• Experience documenting all install, maintenance, and repair activities for record purposes.
  
• Knowledge of electrical and electronic components and tools.
  
• Experience responding to emergency calls for systems malfunctions and carrying out immediate repairs.
  

Notes to Candidate:

Days and Hours:
Monday through Friday: 7:30 a.m. to 4:30 p.m. This position is Non-Exempt.
Evening, weekend, holiday work, & callback may be required. Hours may vary depending on work demands and business needs.

Work Location: Rutherford Lane Campus (RLC) - 1520 Ruthford Ln, Austin

Salary: $27.77 - $33.95

Important Application Information - City of Austin

The City of Austin employment application is an official document. Incomplete applications will not be considered. A detailed and complete employment application is required to evaluate your qualifications and determine your salary if you are selected for the position.

Application Requirements:

• List your complete employment history, including job titles, employment dates, number of employees supervised (if applicable), and detailed job duties and responsibilities descriptions.
  
• Do not use statements such as “see resume” or “see LinkedIn profile.”
  
• Resumes will not substitute for a complete application and will not be used to determine qualifications or salary.
  
• A cover letter is required and should describe your interest in the position and highlight relevant experience.
  
• All responses to supplemental questions must be supported by information in your application.
  
• No changes will be accepted after the job posting closes.
  

If you are Selected as a Top Candidate:

• We will verify your employment history, professional references, and education (including high school, undergraduate, and/or graduate degrees).
  
• Proof of education from an accredited institution, verification of professional licenses or certifications, and a copy of your DD-214 (if claiming veteran’s preference) may be requested directly from the issuing institution or accrediting authority.
  
• Verification of foreign education credentials through a recognized third-party evaluation service and confirmation of accreditation status with the issuing institution and its accrediting body. Providing unofficial credentials during the application process is recommended to support meeting minimum qualifications. A formal and official verification process will be required before the offer extension step if you are selected for the offer.
  

Driving Requirement:

• This position requires a Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin's Driver Record Evaluation (DRE) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.
  

Essential/Critical Employee Designation:

• Some positions are designated as Critical or Essential. Employees in these roles are required to report to work during emergencies or when operations are modified. This may include working from a designated site or an alternative work location.
  

Work Conditions:

• Work hours may vary based on operational needs and may include evenings, weekends, holidays, or on-call assignments.
  
• Must have the ability to read, write and speak English fluently.
  
• A skills assessment may be required as part of the hiring process.
  

Veteran Preference:

• Veteran candidates must provide a copy of their DD-214 at the interview to receive the veteran’s preference.
  

Internal Candidates - Good Standing Policy.

Background Check:

• A criminal background check may be required, depending on the responsibilities of the position.
  

Please note that the Department may close the job posting at any time after seven (7) days.

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-10-08