Solid Waste Operations Specialist I

Job Description:

Solid Waste Operations Specialist I

Description

PUBLIC SAFETY TELECOMMUNICATIONS OPERATOR JOB DESCRIPTION

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Job Title: Public Safety Telecommunications Operator

Dept./Division: Emergency Management Job Class Code: 1336

Pay Grade: 120 PCN: 1336013

FLSA: Non-Exempt Effective Date: October 2007

Representation Status: 911 Guild Revision Date: September 2025

Reports To: Public Safety Telecommunications Officer - Supervisor

NATURE OF WORK

Under close supervision, coordinates and performs a variety of dispatch functions on behalf of the Lewis County E911 Communications Department; prepares and maintains dispatch records; and performs other related duties as assigned. ESSENTIAL FUNCTIONS:

The following duties are the fundamental, crucial job duties performed by this position. This is not a comprehensive list of all tasks that may be assigned. Incumbent may be required to perform other duties as assigned and appropriate for the position.

• Operates various types of dispatch and emergency communications equipment including multi-frequency radios, computer aided-dispatch, teletype, and TDD/TTY equipment.

• Receives, logs, and prioritizes incoming emergency and non-emergency calls for service. • Provides assistance, information, and/or instructions to callers; directs and transfers

calls to other State agencies as required. • Dispatches and maintains communication with police, fire, and/or emergency medical

services personnel; monitors the location and status of field personnel. • Responds to inquiries from emergency response personnel; provides directions to

incident scenes; logs the arrival time of responders and/or aid apparatus. • Coordinates response activities with outside agencies, public works personnel, search and

rescue services, coroners, mortuaries, chaplains, towing companies, and/or other relevant parties.

• Receives and responds to information from alarm companies regarding commercial and residential properties; monitors County alarm systems; dispatches appropriate response personnel.

• Researches and provides information to law enforcement personnel regarding persons, vehicles, criminal histories, warrants, protection orders, and/or stolen property.

• Enters information into the Washington Crime Information Computer (WACIC) and National Crime Information Computer (NCIC) systems in relation to missing persons, runaways, protection orders, stolen items, and vehicles.

• Assists other agencies in coordinating Child Protective Services (CPS) referrals, mental health evaluations, and/or attempts to locate individuals.

• Performs data entry; prepares and maintains a variety of dispatch records, reports, and documentation.

Job Title: Public Safety Telecommunications Operator Job Class Code: 1336

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WORKING ENVIRONMENT / PHYSICAL DEMANDS:

Work is performed in an emergency dispatch center environment; subject to sitting for extended periods of time, standing, bending, reaching, and frequent use of personal computers.

QUALIFICATIONS:

REQUIRED: Education, experience, certifications, etc.

• High School Diploma or G.E.D. equivalent.

• Within one year of employment completion of the following: A Telecommunications I and II Certification, Emergency Medical Dispatch Certification, First Aid/CPR Certification, Access I and II Certification, and TTY/TDD Certification are required.

• Type 35 WPM. COMPETENCIES (Knowledge, Skills, Abilities, and Behaviors): Knowledge of:

• Principles and practices of emergency dispatch. • E911 communications operations, policies, and procedures. • Emergency dispatch systems and software. • WACIC and NCIC databases. • Departmental records, reports, and documentation.

Skills in:

• Answering, prioritizing, logging, and dispatching emergency and non-emergency calls for service. • Responding to public inquiries and providing information and instructions to callers. • Maintaining communication with and providing information to emergency response personnel. • Preparing and maintaining accurate dispatch records and documentation. • Establishing and maintaining effective working relationships with other staff, County

departments, emergency response personnel, outside agencies, and the general public. • Communicating effectively verbally and in writing.

Ability to:

• Learn and follow County policies and procedures.

Behaviors: • Regular, reliable attendance.

Job Title: Public Safety Telecommunications Operator Job Class Code: 1336

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As the incumbent in this position, I have received a copy of this position description.

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Employee's Name

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Employee's Signature Date

Salary:

$3,940-5,296/Mo. (DOQ)