Montana Highway Patrol Communications Center Manager

Job Description:

Montana Highway Patrol Communications Center Manager

Description

Division Overview:

The Montana Highway Patrol Communications Center provides law enforcement communication services for Highway Patrol Troopers, Montana Department of Justice employees, and numerous other state agencies. The Dispatchers provide emergency communication services 24 hours a day, 365 days a year, serving Montana professionally, and compassionately.

Job Overview :

The Communications Center Manager (Program Manager) position oversees the Montana Highway Patrol Dispatch Communication Center. The Communication Center staff includes 3 Dispatcher Supervisors & 29 Dispatcher positions.

The Communications Center Manager's duties include:

• Assess program and client needs and ensure that program objectives are met.
• Work with community members and other stakeholders to identify necessary programs and services.
• Identify, suggest, or implement improvement to programs and services.
• Plan and oversee outreach activities.
• Review, interpret, and monitor compliance to guidelines, laws, and regulations.
• Prepare reports
• May provide training or technical assistance to partners
• May investigate complaints and suspected violations
• May coordinate activities of program committees or other groups and plan procedures
• Work within program's funding sources to ensure compliance with regulations, legislative and rule change, and secured funds
• Develop needs assessments, reporting requirements, and data measurements to determine program effectiveness
• Oversee administrative aspects of programs to meet objectives
• Create and develop policies or program guidelines
• Supervise team of 3 Dispatch Shift Supervisors
• Perform management functions including hiring, firing, performance management, discipline, work distribution, and employee development
• Supervise the work of staff to ensure that programs are of appropriate quality and that resources are used effectively

Preferred Qualifications:

• 2 years of supervisory experience
• Bachelor's degree in public administration, business, or a specified field of expertise relevant to the program.
• Five years of dedicated job-related experience.
• Other combinations of education or experience may be substituted

Special Instructions:

The selection procedures to be used in evaluating the applicant's qualification may include, but are not limited to, an evaluation of the résumé, a structured interview, performance test, academic transcripts, reference/background checks and fingerprint checks.

Additional materials, references or information submitted by the applicant, but not requested, will not be considered.

Successful applicant(s) will be subject to:

• Criminal History Fingerprint / Name-based Check
• Intensive Background Check
• Driving History

HOW TO APPLY:

To be considered for this position, you must attach a resume at the time of application .

Tip: When attaching your resume, you must mark the attachment as a "Relevant File".

Your Resume : Please include all work experience as well as job duties that demonstrate your qualifications for this position. Include dates of employment (month & year- start & end) and the reason you left each job.

A complete online state application is not required. To initiate an application, attach the resume to be considered for this position. Failure to attach résumé will result in an incomplete application that will not be considered further.

Only electronic applications will be accepted. Materials submitted but not requested will not be considered in the selection process.

All documents for Veteran or Disability preference must be received or date stamped by the closing date. Please submit preference documentation to Terri Christianson at Terese.Christianson@mt.gov via File Transfer Service .

To request an accommodation with the application process, please contact the HR office.

Your service is rewarded with competitive compensation and generous State of Montana Benefits.

• Medical, dental and vision coverage
• Retirement plans
• Generous paid vacation, sick and holidays
• Pre-tax Flexibility Spending Accounts
• Employee Assistance Program

State of Montana employment may qualify for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program.

This Organization Participates in E-Verify .

Minorities are under-represented in this position and are encouraged to apply.

Closing Date/Time: Oct 10, 2025, 5:59:00 AM

Salary:

42.00 - 46.00 Hourly