Aviation - Airport Operations Supervisor

Job Description:

Aviation - Airport Operations Supervisor

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. Our guiding principles-Empathy, Ethics, Excellence, Engagement, and Equity - anchor our approach in delivering services that significantly impact the lives of Austin residents. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Diverse and Inclusive Workplace: Work in an environment where every voice is valued, and Innovation thrives.
  
• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces: Work in innovative and sustainable environments designed to foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Owned by the City of Austin and operated by the Department of Aviation, Austin-Bergstrom International Airport is an economic engine, supplying over 74,000 direct and indirect jobs in the Central Texas region. Now, as we build the airport’s largest improvement program in its history, we are redefining the travel experience in one of the fastest-growing cities in the United States. This is an exciting opportunity to join the team behind Journey With AUS, the airport’s expansion and development program, where bold ideas, cutting-edge infrastructure, and a shared commitment to excellence are taking flight.

Job Description:

Purpose: Provide day-to-day supervision and direction to a shift of operational staff who are responsible for providing a safe and secure environment for the traveling public, Austin-Bergstrom International Airport, City of Austin employees, and neighboring communities by recognizing and responding to violations of local, state, and federal laws and ordinances.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Ensures compliance with federal, state, and local regulations regarding airport operations and security.
  
• Coordinates division operations with other divisions and outside contractors Reviews logs and reports to ensure accuracy and completeness.
  
• Writes technical reports.
  
• Provides direction and instruction on resolving critical incidences/situations, operational related activities, security related activity, security breaches, violations of rules and regulations, etc.
  
• Develops and enforces policies and procedures, emergency plans, SOP's, ASP, etc. Investigates complaints or issues and provides recommendations for resolution.
  
• Monitors airport activities, inspects airport activities, and inspects airport property and facilities.
  
• Performs administrative duties, i.e., review, approve, generate, and distribute reports, write memos, correspondence, proposals, and review and provides recommendations for modifications to airport certification manuals/emergency plans, etc.
  
• Performs procurement duties and responsibilities, i.e., solicit bids, obtain purchase order numbers, track equipment purchases, report to Aviation Finance division annual inventory of equipment, etc.
  
• Maintains records and operational logs, prepares reports and correspondence. Reviews logs and reports to ensure accuracy and completeness to include writing of technical reports.
  
• Responds and handles customer complaints.
  
• Represents City on boards, commissions, meetings, etc.
  
• Advises airport management on needed actions and improvements to security and safety.
  
• Coordinates the airport's response to critical incidents.
  
• Responds and handles technical issues related to the security system.
  

Responsibilities - Supervisor and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal.
  

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of general airport operations.
  
• Knowledge of airport security emergency operations.
  
• Knowledge of Federal, State and Local laws.
  
• Knowledge of city practice, policy and procedures.
  
• Knowledge of supervisory and managerial techniques and principles.
  
• Knowledge of safety practices and procedures.
  
• Skill in oral and written communications.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in using computers and related software.
  
• Skill in planning and organizing.
  
• Ability to work with frequent interruptions and changes in priorities.
  
• Ability to quickly recognize and analyze irregular events.
  
• Ability to deal effectively with a wide range of local, state and government officials, the news media and private citizens.
  
• Ability to handle extremely intense and chaotic emergency situations.
  
• Ability to establish and maintain good working relationships with other city employees and the public.
  

MINIMUM QUALIFICATIONS:

• Graduation with a Bachelor’s degree from an accredited college with major coursework in Criminal Justice, Aviation Management, Airway Science, Public Administration, Business Administration, or related field, plus three (3) years of security or airport operations work experience, one (1) year of which is in a leadership/supervisory capacity.
  

• One (1) year of directly related professional experience may substitute for one (1) year of the required education up to four (4) years.
  

Licenses and Certifications Required:

• Valid Texas Class "C" Driver's License.
  

• Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport.
  

Preferred Qualifications:

• Experience in safety regulations, construction standards, and best practices in an airport or operational environment.
  
• Experience in the ability to supervise and manage teams of 15 or more employees in a fast-paced, customer-focused operation.
  
• Experience in conducting investigations, documenting findings, evaluating evidence, making recommendations, and providing accurate reports.
  
• Experience in managing airport critical incidents.
  

Notes to Candidate:

The Terminal Operations Supervisor ensures compliance with federal, state, and department regulations while overseeing daily operations, safety, and security within the airport. This role coordinates activities across divisions, contractors, and stakeholders, monitors facilities and operations, and provides direction during critical incidents. The supervisor develops and enforces policies, procedures, and emergency plans, investigates complaints or operational issues, and prepares accurate technical reports and documentation. Additional responsibilities include managing procurement and inventory, responding to passenger and stakeholder concerns, representing the airport in meetings, advising management on safety and security improvements, and coordinating responses to operational or technical issues to maintain a safe, secure, and efficient airport environment.

Work Hours:

Sunday - Thursday 12:30PM - 8:30 PM

Hours may change depending on departmental needs.

Work hours may include after-hours, holidays, and weekend work.

Salary: $31.39 - $39.24

Driving Requirement:

This position requires a Valid State of Texas Class “C” Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin's Driver Record Evaluation (DRE) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

This position must travel between various locations as part of the regular job duties, and the individual will be required to drive a city vehicle. Position will also be required to drive on the AOA. Successful candidate must be in possession of a Texas driver's license as authorized by the Texas Transportation Code. A driving record verification will be completed.

Skills Assessment:

A skills assessment will be required for this position.

Shift Incentive:

Shift work includes shift differential incentive for evening and night shifts and weekends.

On Call/Call Back Responsibilities:

Position may require on-call or call back responsibilities.

Overtime:

Overtime may be required with or without notice.

Essential Personnel:

This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and, in some cases, when they are not scheduled.

Application Information:

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application.

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

Department may close this job posting at any time after 7 days.

Veteran:

Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

Criminal History Records Check:

The top candidate will be subject to a minimum 10-year criminal background check and security threat assessment.

Language:

Must have the ability to read, write, and fluently speak in English.

Benefits:

Working with Aviation provides a number of health and welfare benefits see City of Austin Promotional Benefits Overview and click HERE to learn more.

See us in action: Austin-Bergstrom International Airport - AUS - YouTube

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-10-17