Water Service Technician Supervisor

Job Description:

Water Service Technician Supervisor

Description

POSITION OVERVIEW

Applications accepted from: All Persons Interested

Division/Section: Utility Billing / Meter Reading
Reporting Location: 2700 Dalton*
Workdays & Hours: Mon. - Fri., 6:30 AM - 3:30 PM*
*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:
Supervises, plans and coordinates the activities of water service technicians who inspect, replace, repair disconnect, reconnect meters, and related equipment to ensure accurate meter readings, revenue collections, and quality water service.

The Water Service Technician Supervisor duties will include but are not limited to:

• Organizes and assigns the work of water service technicians; monitors work in progress.
• Trains water service technicians in proper operational methods, policies, procedures and use of equipment.
• Performs periodic field quality reviews of technicians work to ensure proper execution of processes.
• Ensures employees have adequate work supplies and properly functioning equipment.
• Analyzes and resolves staff, equipment, and operating problems/concerns.
• Observes and understands safety regulations and communicates same to technicians to ensure technician compliance as applicable.
• Oversees preventive maintenance of assigned vehicles, equipment, and tools.
• Reviews with technician operational policies and procedures; recommends changes to increase efficiency; implements approved changes.
• Conducts periodic employee performance evaluations, reviews performance with the employee in a timely manner.
• Prepares and reviews daily management and production reports, charts, and graphs.
• Plans and conducts staff meetings; apprises staff of relevant occurrences and policy/procedure changes.
• May perform daily tasks of water service technicians as needed.
• May perform other duties as assigned.

WORKING CONDITIONS:
There are routine exposures to significant levels of heat, cold, moisture and air pollution. The position may involve periodic exposure to chemical substances and physical trauma of a minor nature such as cuts, bruises and minor burns. The position routinely requires lifting of moderately heavy items, such as typewriters or records boxes (up to 40 pounds) and/or very long periods of walking on rough surfaces on a routine basis.

This is a Houston Public Works Department position at the Tier I Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS :
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS:
Five (5) years of experience reading, installing, repairing, reprogramming, and maintaining water meters are required.

Substitution: An Associate’s degree or higher may substitute for two years of the experience requirement.

LICENSE REQUIREMENTS:
Must have a valid Texas driver's license and comply with the City of Houston's policy on driving.

PREFERENCES

Preference will be given to applicants with knowledge, ability, and experience in water meter reading billing w/o's, water meter maintenance, Microsoft Excel (intermediate proficiency level), GIMS, KRONOS, and INFOR Public Sector (IPS),

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment test.

SAFETY IMPACT POSITION: Yes
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 18

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6032.

If you need special services or accommodations 832-393-6032 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 10/12/2025 11:59 PM Central

Salary:

$31.02 - $32.02 Hourly