MANAGER OF INFRASTRUCTURE OPERATIONS

Job Description:

MANAGER OF INFRASTRUCTURE OPERATIONS

Description

DESCRIPTION

THE PORT OF LONG BEACH IS SEEKING A MANAGER OF INFRASTRUCTURE OPERATIONS

(This is an at-will position)

Salary Range: $158,700.08 - $222,180.53

ABOUT US

The Port of Long Beach, one of the world's busiest seaports, is an international gateway for the reliable, efficient, and sustainable movement of goods and is a leader in environmental stewardship. Credited with moving approximately $200 billion in trade, the Port serves as a critical hub for international commerce and is a major transportation center. East Asian trade accounts for the bulk of Long Beach shipments. Port-related international trade has a wide-ranging economic impact, supporting millions of jobs that benefit the region and the entire country.

T he Port of Long Beach is committed to fostering a positive, respectful, and collaborative work environment-one where every teammate feels valued, supported, and empowered to do their best work. We recognize the strength that comes from a broad range of perspectives and experiences, and we aim to create a workplace culture that encourages open communication, mutual respect, and shared success. Our commitment to LIFE/WORK BLEND - where LIFE leads - reflects our belief that personal well-being fuels professional excellence. Every day, Port teammates bring a spirit of curiosity, teamwork, and service excellence that sets us apart as a global industry leader.

THE TEAM

The Information Management (IM) Division at the Port of Long Beach (Harbor Department) is a vibrant team of 23 professionals, backed by an impressive annual budget of $11.3 million. This dynamic division is the heartbeat of the Port’s information ecosystem, responsible for shaping and safeguarding all aspects of data management. At the core of our mission, the IM Division ensures that accurate, transformative data fuels our innovation, operational excellence, and environmental stewardship goals. We harness cutting-edge digital technologies to turn raw data into actionable insights and institutional knowledge, driving our strategic vision forward.

THE ROLE

Under the leadership of the Assistant Director of Information Management, the Manager of Infrastructure Operations leads the infrastructure operations group to optimize the availability and performance of critical business applications and services in both on-premise and cloud environments.

CANDIDATE CONNECT (INFORMATION SESSION)

To learn more about this exciting career opportunity and the Port of Long Beach, please join our virtual information session on Wednesday, October 15, 2025, @ 5:00 pm PDT via MS Teams. This is a unique opportunity to hear first-hand about the position, speak directly with hiring leaders, ask questions, and learn why the Port of Long Beach is your employer of choice! Candidates are not required to be on camera. To join audio only, call +1 323-451-1087, Phone Conference ID: 404 345 20# Click here to join the meeting

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Meeting ID: 212 571 683 547 3

Passcode: V9bA7FL9

EXAMPLES OF DUTIES

HOW YOU GET TO CONTRIBUTE:

• Lead the implementation and continuous improvement of IT Service Management (ITSM) practices based on ITIL standards across all infrastructure operations.
• Manage IT infrastructure service delivery to ensure high availability, performance, and operational resilience in coordination with the Manager of Network Operations Center.
• Design, implement, and optimize hybrid and multi-cloud environments, with a primary focus on Microsoft Azure, while serving as the cloud architecture lead for the organization.
• Oversee modernization efforts for infrastructure components, including server lifecycle management, enterprise backup solutions, and infrastructure automation.
• Provide oversight for infrastructure applications that enable enterprise security operations, such as identity management, endpoint protection, and log aggregation, without being directly involved in cybersecurity operations.
• Collaborate closely with the Network Operations Center and other Information Management functional teams to align system, network, applications and technical strategy ensuring cohesive operations across teams.
• Build and mentor a high-performing team of infrastructure professionals, including cloud engineers, system administrators, and service delivery staff.
• Partner with the Business Continuity and Disaster Recovery teams to ensure infrastructure readiness for failover, recovery time objectives, and resilience planning.
• Monitor and report on infrastructure operational metrics, including system uptime, capacity planning, incident trends, and service level agreement compliance, using dashboards and executive reporting tools.
• Develop and maintain strong relationships with Microsoft and other key vendors to support cloud strategy, resolve escalations, and leverage partner innovation.
• May serve on interdepartmental committees.
• Perform other duties as required.

REQUIREMENTS TO FILE

EDUCATION, KNOWLEDGE & EXPERIENCE:

• Bachelor’s degree in Computer Science, Information Systems, or a related field required.
• Five or more years of progressive experience in infrastructure operations and service delivery, managing large information technology projects or managing and supporting large, complex business critical systems required.
• Three years managing or supervising information technology staff required.
• Proven track record of implementing ITSM frameworks in enterprise settings.
• Five or more years of experience with Microsoft Azure cloud services and hybrid cloud architectures.
• Experience working in partnership with Network Operations, Cybersecurity Operations, Enterprise Architecture and Business Application teams.
• Strong documentation and communication skills with a focus on process improvement.
• Demonstrated success in managing vendor relationships and negotiating service contracts.

TECHNICAL SKILLS NEEDED:

• Ability to lead change and innovation through creative problem solving and strategic thinking.
• Ability to exercise discretion to maintain appropriate levels of confidentiality and follow procedures for handling security sensitive information.
• Requires high level proficiency in the use of MS Office, including Word, Excel, PowerPoint, Visio, Project, Outlook and other related applications.
• Ability to handle frequent interruptions, and to prioritize tasks to complete multiple assignments with competing deadlines.
• Must be systematic, logical, and detail-oriented thinker with ability to analyze and resolve difficult technical problems.
• Ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.
• Ability to communicate both orally and in writing.
• Ability to comprehend complex information.
• Ability to research, organize and analyze data from a variety of sources.
• Ability to develop conclusions and make recommendations based on evaluation of facts.

DESIRABLE:

• Master’s Degree Computer Science, Information Systems, or a related field is highly desirable.
• Five years managing or supervising information technology staff is highly desirable.
• Information Technology Information Library (ITIL) Foundation or higher v3 or v4.
• Project Management Professional (PMP).
• Microsoft Certified: Azure Fundamentals.
• Microsoft Certified: Azure Solutions Architecture Expert.
• CompTIA Cloud+ or equivalent.
• AWS Certified Solutions Architect - Associate.

SELECTION PROCEDURE

If you require accommodation because of a disability in order to participate in any phase of the application/selection process, please contact (562) 283-7500 or email Careers@polb.com.

The Port of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the Port of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act or https://www.longbeach.gov/hr/about-us/talent-acquisition/the-fair-chance-act/

The final filing date for this recruitment is Thursday, October 23, 2025 @ 11:59 pm PDT.

To be considered for this opportunity, please submit a 1.) cover letter and 2.) resume with your application in PDF format. Incomplete applications (without a cover letter and resume) will not be considered. Individuals who are most qualified for the position will be invited to participate in the selection process, which may include a work-related video interview assessment to further evaluate candidate qualifications. Two rounds of interviews will be held. Both will be in-person panel interviews and are tentatively scheduled for the week of November 10th and final round the week of November 17th, 2025. Candidates should ensure availability on both dates. The successful candidate will be appointed shortly thereafter. References will be completed for finalist candidates; an employment offer is contingent on successful completion of a comprehensive background check.

The Port reserves the right to extend the closing date without notice in order to accept additional applications. Those individuals determined to be most qualified for the position will be invited to participate in the selection process.

THE BENEFITS:

The Port of Long Beach has established an annual salary range of $158,700.08 - $222,180.53 (placement depends on qualifications). An attractive package of executive-level benefits is included with the opportunity to work in one of the most diverse and dynamic areas of the United States:

• Auto Allowance - $550.00 per month
• Executive Leave - 40 hours per year.
• Retirement - CalPERS 2% @ 62, coordinated with social security. Current member contribution is 8.00% for CalPERS, and 6.2% for social security, paid by the employee.
• Pay for Performance - Pay for Performance is awarded based on employee performance as demonstrated through achievement of individual goals, demonstration of required competencies, and available budget funds.
• Deferred Compensation - The City contributes up to 5% of the base salary for all qualified members contributing to the 457(b) plan.
• Group Health Insurance - Medical and dental options (HMO and PPO). Free vision coverage.
• Life Insurance - City-paid life insurance policy of $20,000 plus executive insurance benefit equal to three times annual salary up to a maximum of $500,000.
• Disability Insurance - City-paid short- and long-term disability insurance.
• Vacation - Vacation is accrued at the equivalent of two weeks on an annual basis. Vacation can be used after six months of service. An employee’s vacation accrual may be adjusted upon hire to provide credit for previous full-time employment at a public service agency. Credit for public service shall only be given for completed years of service as a full-time permanent employee. Public Service credit shall not apply to any other benefits.
• Sick Leave - Accrued at 8 hours per month. Accruals may be converted upon retirement to cash credit toward health and /or dental insurance premiums or retirement service credits.
• Paid Parental Leave - After six (6) months of City employment, the City pays up to 30 consecutive days (160 hours) for eligible employees to take paid time to bond with the child upon birth, adoption, or foster placement of a child, up to the age of 17.
• Holidays - 11 scheduled holidays per calendar year and four (4) personal holidays.
• Education Reimbursement - Tuition reimbursement allows employees to obtain additional education or training.
• Annual Physical - Eligible to receive an annual physical examination at the city's expense through the city-provided program.
• Public Student Loan Forgiveness - As the Harbor Department of the City of Long Beach, a governmental agency, the Port of Long Beach is a qualifying employer for the Public Student Loan Forgiveness (PSLF) program.
• 529 college savings plan - The ScholarShare529 plan is an account that allows employees to invest specifically for future education expenses through the Long Beach City Employees Federal Credit Union. Funds can be used from your 529 savings plan to send your grandkids, kids, or even yourself to any accredited public or private U.S. college or university or two-year technical or vocational institution.

The Port of Long Beach is an Equal Opportunity Employer

We do not discriminate based on race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

www.polb.com

The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include:

Retirement:California Public Employees' Retirement System (PERS) defined benefit retirement plan, which is coordinated with Social Security. The benefit is 2.5% or 2.7% (depending on hire date) @55 for "Classic" members and 2% @62 for new members as defined by PEPRA, subject to the compensation limitations set by PERS. Both the City and the employee contributes toward CalPERS retirement contributions. The city also participates in Social Security.

Health and Dental Insurance:The City offers the choice of HMO and PPO plans. The city pays major portion of the premium for employee and dependents depending on the health/ dental plan selected.

Life Insurance:City-paid term life insurance policy equal to three (3) times annual salary to a maximum of $500,000.

Disability Insurance:City-paid short-term and long-term disability insurance.

Management Physical:Annual City-paid physical examination.

Vacation:Twelve (12) vacation days after the first year of service; 15 days after four years, six months of service; 20 days after 19 years, six months of service.

Executive Leave:Forty (40) hours Executive Leave per year. The City Manager has discretion to grant an additional 40 hours each year.

Sick Leave: One day earned per month; unlimited accumulation; conversion upon retirement to cash credit toward health and/or dental insurance premiums, or to pension credits.

Holidays:Eleven (11) designated holidays per year, plus four personal holidays to be used at the employee's discretion.

Transportation Allowance:Monthly allowance is allocated by classifications below;

• Department Head $650.00
• Deputy Director/Manager/Director (Harbor/Utilities) $550.00
• Division Officer/Superintendent/ Chief of Staff / Administrator / Principal DCA $450.00
• Assistant to Executive / Executive Assistant / Executive Secretary/ Executive Support Staff $300.00

Deferred Compensation Plan:Optional for employee contribution to a supplementary retirement savings program available through Mission Square Retirement formerly ICMA-RC Retirement Corporation).

• Classic CalPERS Members: The City will contribute a maximum of up to two percent (2%) of base salary* for all qualified Classic CalPERS members.
• Public Employees’ Pension Reform Act (PEPRA) CalPERS Members: Effective the second full pay period following City Council adoption, the City contribution will increase from two percent (2%) to three percent (3%) of base salary* for all qualified PEPRA CalPERS members.

Flexible Spending Account (FSA):Optional election for employees to reduce taxable income for payment of allowable childcare or medical expenses.

Flexible/Hybrid Work Schedule:Available (subject to City Manager approval).

Paid Parental Leave: The City provides one hundred and sixty (160) hours of Paid Parental Leave at 100% of salary, for the birth, adoption or foster placement of a child, regardless of the gender, marital status or sexual orientation of the parent.

Closing Date/Time: 10/23/2025 11:59 PM Pacific

Salary:

$158,700.08 - $222,180.53 Annually