Eligibility Worker I Bilingual

Job Description:

Eligibility Worker I Bilingual

Description

ABOUT US

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people “I work for the County of Marin.” Discover more about us, our values and our organizational culture on the Department of Human Resources website . Read on to find out more about this opportunity.

DEPARTMENT OF HEALTH & HUMAN SERVICES :

At Health & Human Services, we serve our community through the values of support, unity, trust and excellence with one common goal: to promote and protect the health, well-being, safety and self-sufficiency of all in Marin. Join our team of bright, committed, and energetic people who also want to make an impact through public service.

ABOUT THE POSITION

There are multiple vacancies in Public Assistance and Employment & Training.

Under general supervision, persons in this position determine initial and continuing eligibility for public assistance benefit programs such as Medi-Cal, CalFresh and CalWORKs.

Duties include:

• Gather personal information from applicants and beneficiaries through face-to-face interviews, telephone contact, and mailed correspondence.
• Enter the information gathered into multiple computer systems used to determine program eligibility.
• Learn, interpret, and apply relevant rules, regulations, and procedures.
• Identify client needs and make appropriate referrals for health, social and/or employment services.
• Process initial applications, monitor and administer an assigned caseload, field client phone inquiries and requests at a call center, and perform other specialized work as assigned.

Eligibility Worker Video

Bilingual Testing:
Bilingual Testing/Certification:
The successful candidate must possess bilingual skills and must demonstrate proficiency in both Spanish and English prior to appointment. A bilingual proficiency exam will be administered to ensure the candidates possess the appropriate skill level to meet the requirements

Hybrid Schedule:
The Health and Human Services Department has embraced a hybrid work schedule that considers that some duties of this position may be performed remotely. However, the successful candidate must be able to report to County facilities for meetings, work assignments, and/or disaster service work upon short notice, as needed and deemed appropriate. During the initial probationary period, the successful candidate may be required to work primarily onsite before establishing a hybrid work schedule.

ABOUT YOU

Our Highly Qualified Candidate

The ideal candidate will possess a commitment to public service, demonstrated in part by prior experience providing customer service in the public, private or non-profit sector. The candidate must have a proven capacity to build collaborative relationships with co-workers and clients from diverse backgrounds. Prior experience serving economically disadvantaged persons is preferred.

In addition, the ideal candidate has/is:

• Substantial organizational skills.
• Knowledgeable computer literacy in MS based programs and use of windows-based PC, strong math aptitude, and oral and written communication skills.
• Experience explaining regulations, rules and policies to clients related to participation in programs or services.
• Strong work ethic, the capacity to learn quickly, and a desire to continuously develop as a professional.

QUALIFICATIONS
Knowledge of

• The goals and functions of a social services agency.
• Techniques of interactive interviewing and information gathering.
• Principal sources of information required to establish eligibility for various public assistance programs.
• Laws, regulations and rules of multiple public assistance programs.
• Computer applications related to the work.
• Standard office practices and procedures, including the use of standard office equipment.
• Record keeping practices.
• Business mathematics.
• Fundamental aspects of human behavior.

Ability to

• Learn, apply and explain the policies and procedures of a County social services department.
• Utilize bilingual skills to learn, read, apply and explain the laws, rules, regulations, policies and procedures of multiple public assistance programs.
• Learn and effectively utilize SAWS and other computer applications related to the work.
• Perform in-depth fact-finding interviews in a designated second language.
• Make accurate mathematical calculations.
• Communicate effectively to non-English speaking or bilingual clients.
• Accomplish a high volume of work amid interruptions.
• Establish and maintain effective working relationships with those contacted in the course of the work.
• Prepare clear, concise and accurate reports and correspondence.
• Understand and follow written and oral instructions.
• Enter data into a computer with accuracy and sufficient speed to perform the work.

PLEASE NOTE: The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%.

COUNTY OF MARIN BENEFITS: GENERAL
Below are some of the excellent benefits the County offers. More information about our benefits can be found on the Marin County's Benefits Homepage .

Paid Time Off : Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units.

Health Plan : Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO, and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more.

Retirement : Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org.

IRS 457 Plan : Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum.

Retiree Medical : The County provides access to group health plan coverage to eligible retirees.

For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197.

*IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice.

Closing Date/Time: 10/17/2025 11:59 PM Pacific

Salary:

$73,652.80 - $80,558.40 Annually