Epic Willow Analyst (Pharmacy) I/II*

Job Description:

Epic Willow Analyst (Pharmacy) I/II*

Description

The Job

Arrowhead Regional Medical Center is looking for Pharmacy Technicians & Willow Certified Epic Analysts to join the Epic Team!

- Apply by October 19, 2025, for Priority Consideration! -


Epic Willow Analyst I: $ 77,979.20 - $104,790.40
E pic Willow Analyst II: $ 92,019.20 - $126,630.40
Plus
Anticipated 3% Annual Across the Board Salary Increase in February 2026
Bi-annual step increases of 2.5% up to Step 14
Comprehensive Benefits including health & wellness, paid time off, retirement, career growth and much more.

Epic Willow Analyst (Pharmacy) I* is an entry-level training opportunity designed for individuals with pharmacy experience who are interested in developing expertise and building a career in healthcare information technology. In this role, you will receive structured training and mentorship from experienced analysts to learn how to support and configure Epic’s Willow Pharmacy system. This position offers hands-on experience to develop a strong understanding of pharmacy workflows, system processes, and how technology supports safe and efficient pharmacy operations. Analysts I assist with system setup, testing, and troubleshooting while gaining exposure to Epic tools, best practices, and workflows, while working toward obtaining the Epic Willow Pharmacy certification.

Promotional Opportunity: Upon successful completion of the trainee period and achievement of Epic Willow Pharmacy certification, incumbents may be eligible for automatic promotion to Epic Willow Analyst II (see Conditions of Employment below for additional details).

Epic Willow Analyst ( Pharmacy) II* is the journey-level in the Epic Willow Analyst series. This role is responsible for supporting, maintaining, and optimizing the Epic Willow Pharmacy system to ensure safe, accurate, and efficient pharmacy operations. Analysts at this level work collaboratively with pharmacy and IT teams to address system needs, troubleshoot and resolve issues, and contribute to projects that enhance workflows, overall efficiency, and patient safety. This position is ideal for individuals with a pharmacy background and Epic Willow certification who are interested in applying their technical and clinical expertise to improve pharmacy operations and advance their career with ARMC.

*Official Titles: Epic Analyst I/II. For more detailed information, refer to the official job descriptions for the Epic Analys t I and Epic Analyst II classifications.

NOTE: This recruitment is to fill immediate vacancies in the Epic Willow module. We are also accepting applications for Epic A nalyst I and Epic Analyst II position which require separate applications. Interested candidates are encouraged to apply for any and all levels that match their experience and qualifications.

EXCELLENT BENEFITS & RETIREMENT

Benefits Overview

HEALTH BENEFITS

PAID TIME OFF

RETIREMENT PERKS

• Medical & Dental: Family Coverage
• Vision: Employee Coverage
• Premium subsidies to offset health costs
• Flexible Spending Account: Pre-tax account for qualified healthcare expenses

• Up to 4 weeks accruable vacation with cash-out option
• 11 days accruable sick leave
• 15 paid holidays
• Perfect Attendance Leave
• Flexible work schedules (in some departments)

• Generous pension
• Retirement reciprocity may be available!
• 457(b) Deferred Compensation
• Retirement Medical Trust (RMT)

DCAP Account - County Paid Life Insurance - AD&D Insurance - 529 Savings Plan - Short & Long-Term Disability
Wellness Program - Commuter Services - Employee Discounts - Annual Tuition Reimbursement

Review BENEFITS SUMMARY sheet for more information!

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Applicants selected for these positions must pass a physical, background investigation, and verification of employment history, certifications, and education.

Epic Certification: Incumbents are required to pass the Epic Willow Pharmacy Certification. The incumbent will have three (3) attempts or 90 days from the date of hire to become certified. The Clinical Informatics Department in collaboration with the Epic Executive Team will reserve its right to extend beyond 90 days if the core training class schedule falls outside the 90-day hiring period. T he incumbent’s employment will be terminated if certification is not obtained after three (3) attempts, by 90 days of hire, or within the dedicated extended time allowance.

Training & Travel: Applicants must be able to sit in a training room for up to 8 hours a day. Applicantmay need to travel to Verona, Wisconsin by airplane for training on an as needed basis. Travel expenses will be paid for by San Bernardino County.

On-Call: Incumbents may be placed "On-Call" for nights,weekends, and holidays depending on the certified module.

Please note: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

EPIC ANALYST I Candidates must meet both of the following Education and Experience requirements:

EDUCATION : Completion of an Associate's degree in Pharmacy Technology or a pharmacy technician training program.
EXPERIENCE: Two (2) years of pharmacy technician or professional experience working in a pharmacy setting.

EPIC ANALYST II Candidates must meet ALL the following Certification, Education, and Experience requirements:

CERTIFICATION: Current Epic Willow Pharmacy Certification issued by Epic Systems Corporation.
EDUCATION: Completion of an Associate's degree in Pharmacy Technology or a pharmacy technician training program.
EXPERIENCE: One (1) year of experience on an Epic team performing system builds, configurations, or user support with Epic, which included working within the Willow Pharmacy module.
SUBSTITUTION: The following licensure or certifications in combination with an Associate’s degree in Information Technology, Healthcare Informatics, Business Administration, Live/Natural Sciences or other relevant field, may substitute for the required education:

• California State Board of Pharmacy Licensed Pharmacy Technician
• Certified Pharmacy Technician (CPhT) credential by the Pharmacy Technician Certification Board (PTCB)

Desired Qualifications

The ideal candidate is a pharmacy professional with completion of a Pharmacy Technician program or equivalent education, and two (2) years of Epic analyst experience focused on pharmacy workflows. Experience in an acute care setting-both in pharmacy operations and Epic system support-is strongly preferred.

This individual demonstrates strong analytical and problem-solving skills, collaborates effectively with clinical and technical teams, and is committed to leveraging technology to improve pharmacy operations, medication safety, and patient care outcomes.

Selection Process

Examination Procedure : There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire. Be sure to include in your application and supplemental questions your experience in meeting the minimum requirements. it is to your advantage to provide as much relevant and detailed work experience as possible. Do not refer to a resume as it will not be reviewed .

Application Procedure : To receive consideration for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire. Resumes will not be accepted in lieu of completing the application and/or the supplemental questionnaire. Priority Application Review: Applications received by October 19 , 2025 will be included in the first review/processing of applications; subsequent reviews may be conducted as needed to meet business needs. Apply asap as recruitment may close at anytime once sufficient qualified applications are received.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records.

If you need technical assistance, review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

All communications regarding the selection process will be via email . Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.

ADA Accommodation: If you have a disability and require accommodations in the testing process, please submit the Special Testing Accommodations Request Form within one week of the recruitment filing deadline.

Veterans’ Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Information .

For more important details, review the Applicant Information and County Employment Process .

Professional Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,* please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

*Retirement benefits subject to change.

Closing Date/Time: Continuous

Salary:

Depends on Qualifications