IT Helpdesk Intern

Job Description:

IT Helpdesk Intern

Description

Position Description

The Utility Technology Services (UTS) section of Tacoma Power is hiring for a IT Helpdesk Intern! This is an opportunity for a college student to gain work experience in the information technology field.

The intern will be part of the Utility Technology Services (UTS) Desktop Support and Service Desk team that provide support for various services provided by Utility Technology Services to include incident management, service request management, change management, asset management for computers and software tracking. in this role, the intern will be providing rapid and courteous response to customers, resolving end user technology related issues at a tier 1 or tier 2 function, troubleshooting computer hardware and software issues via a variety of methods such as in person, over the phone, or via remote control.

This position will serve on a limited duration and provides opportunity to learn the functions of and methodologies of a IT Helpdesk Specialist as well as be involved in all levels of support for the TPU customer base to become eligible for City positions.

Responsibilities include:
Service Desk:

• Serve as back up or fill in to Service Desk as needed or assigned
• When assigned serve as the first point of contact and day-to-day technical support to end users
• Respond to level 1 and 2 support requests via multiple sources such as phone and email
• Interacts with customers in a courteous and professional manner
• Provide user access service
• Diagnoses problems by evaluating multiple options.
• Develops checklists and scripts for resolving routine problems
• Escalates problems when necessary
• Documents problem status and resolution in ticketing system
• Writes or produces knowledge articles (and similar documentation) for staff and end users

Qualifications

An equivalent combination to: graduation from high school or GED. Typically the applicant should be enrolled in college or study programs related to information technology, or possess equivalent experience.

Knowledge & Skills

This section should reference 5 to 8 KSA’ that, while not required, will help a candidate succeed in the role. Here are some areas that you may want to expound upon:

Selection Process & Supplemental Information

Selection Process & Supplemental Information

This recruitment is being managed by Kye Merritt, if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn !

Compensation & Benefits

Pay Details:

Hourly Rate: $24.63

Employee Benefits | City of Tacoma

The Department

This section should provide a brief but compelling description of the department to help candidates understand its purpose and how the role fits within the organization. Departments may include short departmental videos if they have been vetted by the City or TPU’s Communications Teams.

City of Tacoma’s Commitment to Diversity, Equity, and Inclusion

At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We're committed to eliminating racial and other disparities, and we actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.

The City of Tacoma believes that diversity of thought, background, and experience contributes to our success and innovation. If you’re passionate about this role and our mission, we encourage you to apply. If you have a less traditional background, we want to hear about your transferrable skills and experience. We value a variety of perspectives and are excited to see what you bring to the table.

The Community

Tacoma is centrally located just 32 miles south of the city of Seattle and 31 miles north of the state capital, Olympia. The City of Tacoma is also home to the Port of Tacoma, which is among the largest container ports in the United States. Like most cities in the northwest, Tacoma is surrounded by beautiful nature, offering residents many opportunities for outdoor adventures.

Largely suburban in nature with a small, but dense, urban core, Tacoma is home to numerous institutes of higher learning that attract students from across the country. The University of Washington Tacoma, Pacific Lutheran University, University of Puget Sound, a satellite campus of the Evergreen State College, three community/technical colleges, and several trade and business schools are within Tacoma's geographic area. Downtown's Cultural District is the site of the Washington State History Museum, Museum of Glass, the Tacoma Art Museum, and America's Car Museum.

With its affordable housing and distinctive neighborhoods and business districts, the city has been recognized numerous times as a best city to live in the nation. To see a few of the great things Tacoma has to offer, view this YouTube Video!

View this exciting video to learn more about the City of Tacoma: https://www.youtube.com/watch?v=2n5MWl8KFvI

Application Process

Interested individuals should apply online by completing the application and attaching a resume and cover letter by the closing date and time listed on the job announcement. Applications received without attaching the required materials may not progress in the selection process. Applicants who have the strongest backgrounds related to the responsibilities of this position may be invited to participate in the interview process, which may include a work problem. Appointment is subject to passing a background check.

Get Assistance

For assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 p.m. of the closing date of the job announcement.

For technical difficulties using the NEOGOV system, call the applicant support line at 1-855-524-5627 between 6:00a.m. and 5:00 p.m. Pacific Standard Time. This will allow us to assist you before the job announcement closes.

Communication with the City of Tacoma

We primarily communicate via email during the application process. Emails from Tacoma.gov and/or governmentjobs.com should be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

Closing Date/Time: 10/21/2025 5:00 PM Pacific

Salary:

$24.63 Hourly