Shelter Resource Navigator- Temporary

Job Description:

Shelter Resource Navigator- Temporary

Description

Job Summary:

The Resource Navigator will assist with the City of Loveland’s shelter program, which provides accommodations for adults experiencing homelessness who may also be struggling with substance use, trauma, or physical and mental health challenges. The Navigator is responsible for ensuring a safe and caring environment while empowering guests to take steps toward housing, employment, and stability. Working closely with the Shelter Manager and other service providers, the Navigator may support shelter operations and guest access to services. The Navigator will provide one-on-one, task-oriented assistance to guests by helping them set goals, access housing and employment resources, obtain documentation, enroll in benefits, and connect with health and community services. The salary range for this position is $25.38- $35.54 per hour, depending on qualifications and experience. This opportunity will be open until filled.

This position is temporary less than 6 month maximum working 40 hours per week with Medical coverage option only.

• Regular schedule is Monday-Friday, 8:00am-5:00pm until March 31, 2026 unless additional grant funding is received.
  
• Position requires in-person work.
  
• Overnight shifts may be required during inclement weather.

Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City.

Essential Functions:

• Provide one-on-one, task-oriented support to individuals experiencing homelessness, with a focus on housing, employment, and stability.
• Assist participants with job-readiness tasks such as creating resumes, applying for jobs, practicing interviews, and accessing employment resources.
• Conduct intakes and assessments, identify guest goals, and create individualized stability plans.
• Support housing navigation, including voucher applications, housing searches, and landlord communication.
• Assist participants in obtaining documentation (birth certificates, IDs, Social Security cards, etc.).
• Help guests access and maintain benefits (e.g., Medicaid, SNAP, TANF, Connect for Health).
• Provide connections to medical, dental, and mental health providers and assist with appointments and paperwork.
• Connect participants with community resources.
• Maintain accurate records and case notes in required databases.
• Actively research and share information on available resources with staff and guests.
• Advocate for guests as directed to help them achieve their goals.
• Assist with day to day shelter operations as needed.
• Ensure a welcoming and safe environment for all shelter guests.

Other Job Functions:

• Performs other duties as assigned.

Qualifications:

Education:

• Bachelor's Degree or higher in social work, human services, criminal justice or related field required.

Experience:

• One (1) year of experience as a resource navigator, other homeless service provider or related position required.

Certifications:

• Bilingual in English and Spanish, proof of passed assessment required before hire.

Knowledge, Skills, and Abilities:

• Ability to pass Spanish speaking assessment conducted by the City of Loveland
• Strong computer skills, including Microsoft Office and comfort with web-based applications.
• Experience working with vulnerable populations and an understanding of trauma-informed care.
• Excellent communication, listening, and conflict resolution skills.
• Knowledge of community resources and social service systems in Northern Colorado.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Commitment to diversity, equity, inclusion, and respectful service delivery.
• Must be able to pass a background check, legally work in the U.S., and maintain confidentiality of sensitive information.

Physical Demands and Working Conditions:

• Frequent m inimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal.
• Frequent e xposure to routine office noise and equipment.
• Frequent e xposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident.
• Occasional light to moderate physical effort that includes frequent standing or walking or maintaining arms and hands in the same position for repetitive tasks. Frequently works with light objects and light hand tools.
• Occasional exposure to heat and noise along with working outside in the elements.

Additional Working Demands / Conditions

• Overnight shifts may be required during inclement weather.

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE!

In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.

Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.

A vibrant community, surrounded by natural beauty, where you belong!

Non-Benefit Eligible Benefits Package Includes:

• Retirement - 457 Plan (employee funded plan)
• Medical Leave - Accrue 1 hour of leave per 30 hours worked (up to 48 hours)
• Employees working more than 30 hours per week are eligible to enroll in one of our 2 Medical plan options (per the ACA)

Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate.

The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation.Learn more about your right to work. Visit E-Verify.gov for more information.

Employment offers will be conditional on the successful completion of a background check, including criminal sex offender search.