IT Technician

Job Description:

IT Technician

Description

Summary

Minimum Starting Salary: $28.98 hourly - Depending on Qualifications

The City of Waco Seeks
The ideal candidate will have a strong understanding of computer hardware, software, and troubleshooting techniques, along with excellent communication skills to assist City employees in resolving technical issues efficiently.

Minimum Qualifications
Required:

• H.S. Diploma or GED equivalent
• Valid Texas Driver's License
• 2 years of technical support experience

Position Overview
Under general supervision, provides first-level technical support for City employees for the Information Technology (IT) Department; maintains computer hardware, software, and specialty equipment.
Essential Functions

• Maintains and upgrades hardware, peripherals, specialty equipment and software applications; responds to requests for assistance, provides first-level technical support and resolves problems within scope of authority and training; duties may vary according to job assignment.
• Provides technical support and training and implements solutions according to IT Department procedures.
• Adds new users and sets access controls; maintains, tests and troubleshoots desktop systems.
• Performs system maintenance and updates according to IT Department procedures and industry standards.
• Refers complex problems to senior technical staff and tracks the problem until it has been resolved.
• Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with residents, visitors and City staff; maintains confidentiality of work-related issues and City information.

The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds.

To learn more about the benefits offered, visit our Benefits page.

Why Work For Waco:

• Meaningful and challenging work
• Make a difference and improve communities
• Competitive Salary and Benefits
  • Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
  • Mandatory TMRS Retirement Plan with a 2:1 City Match
  • Education Assistance Program
  • Paid Parental Leave
  • Employee Assistance
  • Longevity Pay
  • And More!
• Chance to do work you are passionate about
• Desire to give back

Salary:

See Position Description