Cybersecurity Operations Manager

Job Description:

Cybersecurity Operations Manager

Description

Position Description

The City of Tacoma's Information Technology Department is seeking a Senior Technology Manager to lead the Cybersecurity Operations team. This role reports to the City’s Chief Information Security Officer and is responsible for supervising a team of cybersecurity analysts who deploy, manage, and monitor security tools, respond to incidents, and proactively identify and mitigate threats to the organization. The ideal candidate is a hands-on leader with deep technical knowledge of security operations and a proven ability to coach, mentor, and develop team members.

We offer flexible hybrid work (about 90% remote); however, teleworkers must reside in Washington State within two hours of their onsite work location. You’ll be supported by leadership that trusts your judgment and work in a culture where equity, accessibility, and continuous learning are minimum expectations. If you’re proactive, curious, and confident navigating both technology and local government, this is a place where you can make a lasting impact.

Key Responsibilities:

Leadership & Team Management

• Lead and develop a cybersecurity team through coaching, performance reviews, and goal setting.
• Manage task assignments, scheduling, and 24/7 coverage (as needed) including on-call rotations.
• Foster a collaborative, accountable, and growth-oriented team culture.

Security Operations

• Oversee selection, deployment, maintenance, and use of security tools (SIEM, EDR, email security, etc.) in hybrid cloud/on-prem environment.
• Lead incident investigations, incident response, threat hunting, and proactive analysis of security events.
• Drive improvements to controls and processes based on risk and threat intelligence.

Program Management & Collaboration

• Align security initiatives with IT, compliance, and risk teams; support audits and regulatory efforts (e.g., NIST, ISO, CIS Controls, etc.).
• Track metrics and report on team performance, incident trends, and control effectiveness.
• Contribute to policy development, risk assessments, and security architecture reviews.

Qualifications

Qualifications
Minimum Education*
Bachelor's degree in information technology or directly related field

Minimum Experience*
6 years of progressively responsible information technology and project management experience in the area of assignment including 1 year as a technology supervisor, manager or subject-matter expert.

Licensing, Certifications and Other Requirements Obtained Upon Hire:
North American Electric Reliability Corporation Critical Infrastructure Protection certification (NERC-CIP)

Criminal Justice Information Services certification (CJIS)

*Equivalency: 1 year of experience = 1 year of education

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

Closing Date/Time: 11/17/2025 5:00 PM Pacific

Salary:

$158,288.00 - $222,892.80 Annually