Customer Service Representative

Job Description:

Customer Service Representative

Description

Customer Service Representative

Department of Revenue

DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.

Why you’ll love this position:

This mid-level position processes a variety of complex documents related to motor vehicle and driver licensing refund requests and assists customers across the state of Missouri. The Department of Revenue offers many opportunities for career development and growth and a generous benefits package.

What you’ll do:

• Interpret and explain rules, regulations and policies to customers
• Assist state taxpayers in a quick and efficient manner
• Issue refunds for the overpayment of motor vehicle and driver license taxes and fees
• Apply a variety of laws, rules, policies, procedures and program requirements to verify eligibility of refunds

Typical Qualifications :

Three or more years of experience in clerical or general office support work, of which two or more years must have included licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work

Preferred Qualifications :

• 2-4 years of experience in motor vehicle and driver license policies and procedures
• Upbeat and positive attitude
• Ability to clearly communicate with customers over the phone or via written correspondence

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

The State of Missouri is an equal opportunity employer.

Salary:

$37,799.76 per Year