Customer Engagement Assistant

Job Description:

Customer Engagement Assistant

Description

Summary

Minimum Starting Salary: $24.7045 per hour

The City of Waco Seeks:

The City of Waco is seeking a Customer Engagement Assistant to provide high-level administrative and operational support for our Customer Engagement Department. This role requires attention to detail, strong organization skills, and the ability to coordinate activities across multiple teams.

Minimum Qualifications:

Required:

• H.S. Diploma or GED equivalent and 3 years’ experience in administrative, payroll, purchasing, or customer service support.

Preferred:

• Associate’s degree or coursework in Business Administration, Public Administration, or a related field
• Experience supporting a public sector department, utility operation, or high-volume office

Position Description:

The Customer Engagement Assistant provides high-level administrative and operational support to the Customer Engagement Director and the broader Customer Engagement & Meter Services Department. This position plays a key role in ensuring the smooth execution of administrative functions, including payroll coordination, purchasing, invoice tracking, performance reporting assistance, and interdepartmental communication. In addition to supporting the Director, the Customer Engagement Assistant works closely with the Performance and Accountability Manager to assist in collecting and organizing data related to departmental key performance indicators (KPIs), customer service initiatives, and quality assurance reporting. This role requires attention to detail, discretion, strong organization skills, and the ability to coordinate activities across multiple teams.

Essential Functions:

• Provides direct administrative assistance to the Customer Engagement Director, including scheduling, correspondence, and meeting preparation.
• Serves as a liaison between the Director’s office and internal staff, city departments, vendors, and the public.
• Coordinates department-wide communications and tracks deliverables for special projects or initiatives.
• Prepares and processes purchase orders, requisitions, vendor invoices, and other procurement documentation in accordance with City policies.
• Tracks department expenses, ensures timely payment of invoices, and reconciles purchase records.
• Maintains accurate records of contracts, quotes, and expenditures for audit and reporting purposes.
• Assists with biweekly payroll processing by collecting, reviewing, and entering timekeeping data for all department staff.
• Monitors leave balances, overtime, and time entry issues in coordination with Human Resources.
• Serves as the department point of contact for payroll-related questions and corrections.
• Assists the Performance and Accountability Manager with collecting, organizing, and formatting KPI data and performance reports.
• Helps prepare dashboards, charts, and presentations used in performance review meetings and audits.
• Tracks deliverables related to performance improvement plans, training follow-ups, and QA/QC documentation.
• Maintains confidential records, reports, and administrative files in compliance with State, Federal, and City retention and regulatory requirements.
• Assists in preparing documentation for audits, quality reviews, and compliance inspections.
• Provides support for special initiatives such as training sessions, department events, vendor coordination, and community outreach.

The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds.

To learn more about the benefits offered, visit our Benefits page.

Why Work For Waco:

• Meaningful and challenging work
• Make a difference and improve communities
• Competitive Salary and Benefits
  • Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
  • Mandatory TMRS Retirement Plan with a 2:1 City Match
  • Education Assistance Program
  • Paid Parental Leave
  • Employee Assistance
  • Longevity Pay
  • And More!
• Chance to do work you are passionate about
• Desire to give back

Closing Date/Time: 11/21/2025 11:59 PM Central

Salary:

See Position Description