Business Systems Maintenance Analyst (Benefit Program Senior Specialist)
State of Missouri Jefferson City, Missouri, United States
- Location: Jefferson City, Missouri, United States
- Categories: Accounting and Finance, Administrative Analysis and Research, Building Maintenance, Other
- Job Type: Full Time
- Posted: Nov 14, 2025
Job Description:
Business Systems Maintenance Analyst (Benefit Program Senior Specialist)
Description
The MO HealthNet Division has an opening for a System Maintenance Analyst ( Benefit Program Senior Specialist) located in Cole County.Semi-monthly salary: The current rate for this position is $2,020.69. Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).
Job Location: This position is located at the Howerton State Office Building; 615 Howerton Court, Jefferson City, MO. All internal promotional applicants are encouraged to apply as there may be alternate office space available.
The Department of Social Services partners with families and communities to protect children, rehabilitate youth and move families to self-sufficiency so that Missourians can lead safe, healthy and productive lives.
Why you’ll love this position: The person in this position will work with a dedicated team of employees while gaining new and valuable skills. This is a responsible and independent position that will be responsible for researching system issues needed for ongoing maintenance and operations of the Medicaid Management Information Services (MMIS) system related functions.
- Serve as a System Maintenance Analyst
- Initiate research, coordinate, monitor and track system issues related to ongoing maintenance and operations of MMIS related functions through problem ticket submission processes with the system vendors. Work with vendors and state agency staff to ensure issues are resolved and system changes are fully tested and implemented correctly in the system.
- Acquire and maintain a thorough knowledge of the MO HealthNet Program, specifically related to assigned program areas.
- Acquire and maintain a thorough knowledge of how key areas of MMIS work regarding claims processing, system edits and parms, reference files, procedure code billing criteria, rules, etc.
- Acquire and maintain a thorough knowledge of all contracts managed by the Information Services Business Systems Unit and ensure vendors are adhering to contractual requirements.
- Work independently meeting with management to discuss direction of change requests and/or receive general administrative direction.
- Learn and adhere to agency administrative policies and procedures.
- Acquire and maintain a thorough knowledge of available resources for research.
- Effectively communicate system related issues and resolution with division and vendor staff.
- Attend and actively participate in required meetings.
- Assist supervisor and with special projects as assigned.
- Develop and maintain unit process manuals.
- Work independently meeting with management to discuss direction of projects; and/or receives general administrative direction.
Minimum Qualifications:
Bachelor’s degree and 1-3 years of relevant experience. (Substitutions may be allowed.)
Preferred Qualifications:
- Working knowledge of the agency’s functions and their interrelationships.
- Expert written and oral communication skills.
- Expert ability to establish and maintain effective working relationships with stakeholders from all levels within multiple public and private organizations.
- Ability to effectively identify, document, communicate, monitor, and resolve system issues.
Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
If you have questions about this position please contact: Patty Leigers at patty.d.leigers@dss.mo.gov . If you experience accessibility issues while applying, please contact Courtney Hall at Courtney.A.Hall@dss.mo.gov .
Recruitment Area : All qualified applicants.
Application Deadline : December 1, 2025