Digital Navigator - AmeriCorps Service Member (Full Time - 1720 hours per year)

Job Description:

Digital Navigator - AmeriCorps Service Member (Full Time - 1720 hours per year)

Description

Job Description:

The Digital Navigation Program at Loveland Public Library aligns with our vision and mission of creating a more digital equitable and inclusive community in Larimer County. AmeriCorps members serving as Digital Navigators assist community members with accessing affordable internet service and devices and providing digital skills training. During the 2025-26 service term, members will be placed with one of 7 host-sites in Larimer County, including: Loveland, Estes Valley, Red Feather Lakes, Berthoud, Wellington, and Front Range Community College - Larimer Campus in Fort Collins. To learn more about Loveland Public Library and the Digital Navigators of Larimer County Libraries programming, visit www.lovlib.org/americorps

Members serving in less than full-time roles may serve more hours per day & fewer days per week as arranged with their host site & their needs. Full Time members are expected to serve 7.5 - 8 hours per day 5 days per week to ensure completion of their service term.

Service Hours: Monday - Saturday, hours varying between 8:00 am - 8:00 pm

TERM OF SERVICE:

Start Date: January 12, 2026

End Date: December 13, 2026

Average hours per week: 38 - 40 hours per week / 7.5 - 8 hours daily for 48 weeks

Total Expected Hours: 1720 hours of service

Program Overview:

The Digital Navigation program at Loveland Public Library teaches people living in Larimer County and the surrounding area digital skills including computer, smartphone, tablet, and software basics, and how to use the internet. Members are placed in public libraries and other local organizations that serve older adults and veterans. In addition, AmeriCorps members will attend local events to promote the Digital Navigation program.

Loveland Public Library provides access to information to community members through lending physical and digital materials, educational programming, and access to informational services and resources. As a community hub, Loveland Public Library provides no-cost internet and computer access as well as the digital skills needed to use this technology.

Service Description:

Members in this program spend their service time supporting the growth and development of digital skills in the community to help bridge the Digital Divide. With technology becoming increasingly common in everyday life, more community members are being left behind, unable to complete basic digital tasks and skills.

Digital Navigators will meet community members 1 on 1 for appointments or drop-ins at assigned sites to teach digital literacy skills, facilitate digital skills practice, or teach online learning skills; members may complete appointments virtually upon arrangement with Program and Site Staff.

During service, Digital Navigators will assess community members on their digital skills by 1) observation of digital skills task completion, 2) assessments or skills inventories, 3) in conversation about learner’s digital skills goal. Members will accurately complete data collection paperwork for the program the day of an interaction with a learner OR log interactions daily either digitally or physically to complete paperwork at the end of the service week.

Members answer questions about the program by phone/email/outreach events to inform the community about the importance of digital skills and will perform other digital literacy related tasks or attend Outreach events as assigned by Program Staff or Site Supervisor - members may be assigned tasks that align with their skillset or scheduling availability. Throughout the service year, members will support their learners’ digital skill goals.

Please visit our website to learn more about the help Digital Navigators provide: https://www.lovelandpubliclibrary.org/services/technology/learn-with-a-digital-navigator

In addition, members will advance their own technology skills and knowledge base through professional development opportunities.

Essential Functions

• Support learners by appointment or during drop-ins to teach digital skills, facilitate digital skills practice, or teach online learning skills
• Maintain appointment notes including duration of interaction, learner’s needs, service or help that was provided, and outcomes of the service to report to the program
• Assess learner ability & needs through observation of digital skills task completion, assessment or skills inventory, or talking about the learner’s digital skills goal
• Maintain consistent & professional verbal & written communication with other members, Site Supervisors, Program Staff, or learners including scheduling & rescheduling learner appointments by phone or email
• Refer learners to library and/or external organizations for support outside basic digital skills such as job search or resume, library databases, and benefits websites.
• Attend a monthly training day organized by Program Staff for member development

Secondary Functions:

• Attend assigned Outreach events to inform the community about program services
• Members will have additional functions based on their site placement, such as Creative/Makerspace Technology, Outreach, Marketing Support, Instruction Creation, Scheduling/Phone Support, Bilingual - Spanish, or Pulse Member.

Training Provided:

• One to two weeks of Member Orientation including session topics on Digital Navigation, Introduction to AmeriCorps, & Introduction to Libraries
• Members will receive monthly training throughout their term that will cover topics such as resume building, time management, staying safe online, & how to teach adults.
• Members may participate in optional Creative Technology Training such as 3D printing, 2D/3D digitizing, Adobe Suite Basics, & CNC/Laser Engraving use/troubleshooting/maintenance
  
  

What we’re Looking For:

• People with a desire to serve their local community
• Those who have comfort with using or learning how to use technology
• Strong working knowledge & usability of Windows PCs, Android or iOS mobile devices, internet browsers, & email
• Someone with patience, willing to learn different ways to teach folks how to use technology, or learn along with someone
• People wanting to explore the possibilities of public service and technology support
• Ability to keep organized & keep accurate notes
• Ability to function in both high stress & low stress environments

Preferred Skills:

• Working familiarity with Mac OS, Linux
• Working familiarity with older model flip phones and tablets
• Working familiarity with basic online safety practices and password management
• Previous technology-based customer service experience

AmeriCorps Required Qualifications:

• At least 17 years old at start of service
• Must be a high school graduate, GED recipient, or working toward attaining a high school diploma or GED during the term of service. Members must obtain either a diploma or GED before using an education award.
• Be a citizen, national, or lawful permanent resident of the United States
• Able to pass a National Service Criminal History Check (state, FBI, and National Sex Offender Public Website checks) per 45 CFR 2540.202
• Reliable vehicle, car insurance & driver’s license. A driving record may be obtained.
• Able to lift, transfer, and move light duty technology equipment such as laptops, tablets, and rolling carts of up to 20lbs.

Program Benefits:

• Full Time AmeriCorps members will receive a bi-weekly living allowance of $1,000 biweekly/$2,000 monthly.
• Full Time members are also eligible for an Education Award which can be used to pay back student loans or to further your education in the amount of $7,395
• Members receive professional development and training related to their service
• Full Time AmeriCorps Members may receive childcare assistance and health care benefits
• Up to 20% of regular scheduled service may be served remotely provided that members follow all remote service policies & procedures
• All members may be eligible for Federal program assistance (SNAP, Medicaid, etc.)
• All members may be eligible for Member Assistance Program (MAP)- mental health, life skills, financial, concierge resources
• All members may qualify for student loan forbearance (postponing the payment of loans) while in service.
• Alumni benefits include priority hiring with organizations that are part of Employers of National Service and the Public Service Loan Forgiveness Program to eliminate educational debt.
• All members who successfully complete their term of service are eligible to keep their service laptop.
• All members in service may be eligible to utilize a hotspot for both personal and service use during their service year.

Service Site Overview:

Members will provide their service at public libraries, senior living communities/outreach locations, or Pulse Fiber Community Hubs.

Location and Service Conditions:

This program operates out of Larimer County & service will be conducted in person at sites in Larimer County.

Service occurs primarily indoors with some occasional outdoor service during Outreach events. Regularly scheduled service occurs inside the host site building unless member has pre-arranged for Remote Service.

About the Living Allowance:

An AmeriCorps Living Allowance is not a wage, salary, or hourly pay. You are enrolling in a service position, not a job. The Living Allowance is a stipend designed to support basic necessities of the individual while in service, such as room and board, utilities, and transportation. Carefully consider this when applying.

About the Education Award:

At the successful completion of your service term, you will earn a Segal AmeriCorps Education Award. This award can be used in many ways to further your learning or reduce financial burdens related to education. Common uses include paying tuition at eligible colleges, universities, and technical schools, or repaying qualified student loans.

There are also creative options you might not have considered: the award can be applied to approved study abroad programs, vocational training, or certification courses (such as EMT, wilderness first responder, or teaching credentials). Some members even transfer their award to a child or grandchild (if age 55+ at the time of service). You have up to seven years to use it, which gives flexibility to plan for what’s next. Remember, the Education Award is considered taxable income in the year it is used.

Ready to be a Digital Navigator?

Apply on our website:

Questions? Email Flannery.Lier@cityofloveland.org

Accommodation Statement:

If accommodations are needed at any time during the application, interview process, or during the service year itself, please reach out to the contact below to initiate that request:

Stacy Phillips-Leaming - HR Business Partner

970-962-2363

Stacy.Phillipsleaming@cityofloveland.org

Host-Site Placement:

Determined by Program Manager and Program Coordinator after interview process: dependent on proximity to host site, member’s service style, and host site’s specific needs.

Disclaimers:

AmeriCorps:

In accordance with AmeriCorps Regulation 45 CFR 2540.100, this position does not duplicate work of previous or existing employees or volunteers, supplant the hiring of workers, or include service or duties that have been performed or were performed by a current employee, an employee who recently resigned or was discharged, an employee subject to a reduction in workforce, or an employee who is on leave. The Corporation for National and Community Service (CNCS) is committed to achieving a diverse, high-performing workforce. No persons involved with this program will discriminate based on race, religion, creed, color, national origin, gender, age, sexual orientation, political affiliation, disability, marital/parental status, or military service. We strive to provide a service and work environment free of sexual, racial, ethnic, religious or other harassment.

City of Loveland:

The City of Loveland provides equal opportunities to all applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential position functions.

A driving record, criminal history and NHCSC check will be obtained pre-service.