Customer Service Assistant

Job Description:

Customer Service Assistant

Description

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun .

Major Duties

Under general supervision, the Customer Service Assistant plays a central role in supporting daily operations within Student Housing by serving as the initial point of contact for residents, parents, and campus visitors. The position responds to inquiries across multiple channels, facilitates housing-related services, and supports key administrative functions that keep the department running efficiently. This role also assists with the Off-Campus Housing Guide, ensuring accurate listings and smooth processing for property owners. Additional administrative tasks contribute to maintaining an organized, solutions-focused environment for the entire housing community

• Serves as departmental front line: answers incoming telephone calls and emails; disseminates departmental information and/or directs callers to appropriate personnel; greets and assists walk in traffic - including but not limited to answering questions, providing appropriate forms; assists in coordinating lost or damaged key process; accepts and processes payments for various departmental services; and maintains a neat and orderly reception area; assists with lockouts and tours. Assists the Administrative Assistant for Business Services in giving direction to student assistants.
• Processes requests from off-campus property owners for listing services.
• Inputs and deletes information in the online Off-Campus Housing database as appropriate.
• Processes the fee associated with listing.
• Duties may include, but are not limited to, making photocopies, distributing memos and faxes, filing, and monitoring office supplies.
• Performs other duties as assigned.

*NOTE: To view the full position description, including all of the required qualifications, copy and paste this link into your browser: https://mycsun.box.com/s/1qxig39dhwrvjm8yklxx2yzcfprvzdxs

Qualifications

• Equivalent to one (1) year of full-time, general office clerical work that has provided the applicant with the knowledge and abilities listed.
• Equivalent to full-time college or university education/vocational school training in a business or job-related field may be substituted for the required experience on a year-for-year basis.
• Preferred Qualifications: experience working in a college or university environment; experience working in a housing or apartment complex; customer-facing work experience.

Knowledge, Skills, & Abilities

• Ability to interact effectively with students, families, and visitors in person, by phone, and through email; skill in providing clear information, answering questions, and directing individuals to appropriate resources with professionalism and courtesy.
• Skill in prioritizing multiple inquiries, handling walk-in traffic, and maintaining an organized and welcoming reception area while ensuring timely and accurate completion of front-line service tasks.
• Knowledge of handling payments, forms, and service requests with attention to detail; ability to maintain accurate records, follow established procedures, and support routine administrative functions related to housing services.
• Ability to work cooperatively with staff and provide clear guidance to student assistants when needed; skill in fostering a supportive and efficient environment while helping ensure consistent service standards.

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver, and more.
• Classification: 1032 / Administrative Support Assistant / 1
• The anticipated HIRING RANGE: $3461 - $3673 per month, dependent upon qualifications and experience. The salary range for this classification is: $3461 - $4847 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday. This position is considered "Essential Personnel" and reports to work during campus closures/emergencies. May be asked to work evenings or weekend marketing events to be a representative to residents, parents, and other customers/clients regarding various issues within the department
• This is a Regular position with a one-year probationary period.
• The individual hired for this role will physically work on-campus in Northridge. This is not a telecommute position.

General Information

• Applications received through December 19, 2025 will be considered in the initial review, and review of applications will continue until the position is filled.
• This position is sensitive as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Please note: California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States.
• Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination based on Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy . Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Talent Acquisition at 818-677-2101.

Advertised: Dec 05 2025 Pacific Standard Time
Applications close: