Infrastructure and Cloud Engineer

Job Description:

Infrastructure and Cloud Engineer

Description

Job Description

Office of Information Technology

Annual Salary Range: $95,784 - $127,713

FLSA Exempt / Union Represented

This position allows for up to four days of remote work per week

About the Office

The Office of Information Technology (IT) is responsible for enabling State Bar's internal and external stakeholders by the management, implementation, and maintenance of technology that supports the State Bar's mission and goals. The office's primary goals are to build and maintain functional capabilities, support innovation, and ensure that all systems are running smoothly, efficiently, and securely to meet the needs of the organization and its stakeholders.

Job Overview

The Office of Information Technology is seeking an Infrastructure and Cloud Engineer to administer, support, and optimize the State Bar's hybrid cloud and on-premises infrastructure. This role supports core enterprise platforms including Microsoft Azure, Microsoft 365, Windows Server, Active Directory and Entra ID, virtualization technologies, SQL Server, enterprise storage, and network and telecommunications systems.

The engineer plays a key role in infrastructure modernization and cloud transformation, improving operational efficiency and service reliability across a multi-site enterprise environment. The position works across cloud, server, identity, networking, storage, and endpoint management domains and collaborates closely with cybersecurity, application teams, and vendor partners to support secure and resilient enterprise operations.

The Ideal Candidate

The ideal candidate has a solid foundation in cloud and infrastructure technologies and has expertise across areas such as Azure, Microsoft 365, Windows Server, identity services, networking, storage, and endpoint management in a hybrid environment. They are curious, willing to learn, and able to apply their skills across a variety of technical tasks.

They work independently, bring a growth mindset, and collaborate well with others. They communicate clearly, stay organized, and approach problem-solving in a steady and thoughtful way. They are dependable, take ownership of their work, and are motivated to contribute to meaningful projects as part of a collaborative, service-oriented team at the State Bar.

Definition

Under general direction, performs professional duties related to the analysis, development, maintenance and administration of computer hardware and software systems to meet business needs. Incumbents may perform any of the following functions: analyzes, designs, monitors and administers servers and related platforms; designs, maintains, configures and monitors network, website, and/or telecommunications infrastructures and related system components; consults with departmental customers to identify and analyze business functions that can be improved by the implementation of new hardware and/or software solutions; designs and develops custom applications and/or enhances/modifies existing applications; performs professional-level systems maintenance and customer support duties; and performs other related duties as assigned. IT Analysts will have a primary concentration in Applications, Database, System/Server/Platform Analysis, Website design and development, or Network and Telecommunications Analysis/Administration.

Distinguishing Characteristics

IT Analyst I

This is the entry-level class in the IT Analyst series. Positions in this class are typically distinguished from the IT Analyst II by the performance of less than the full range of duties assigned to the series, work on less complex matters, and under more direct supervision.

IT Analyst II

This is the journey-level class in the IT Analyst series. Positions in this class are distinguished from the Information Technology Analyst I by the performance of the full ranges of duties; work on more complex matters, and under less direct supervision. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level.

Examples of Essential Duties

Duties may include, but are not limited to, the following:

• Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems, integrating State Bar network infrastructure and/or other systems; considers protocols, acceptable system security risk, and other related elements.
• Provides professional customer support for system-related software and/or hardware issues, needs, or requirements. Interacts with clients to analyze system requirements; recommends technology solutions to improve operations.
• Determines and develops cost benefit analyses related to recommended technical solutions; evaluates risk options; ensures project compliance with State Bar procedures or protocols, budgetary constraints and staff/resource utilization.
• Responsible for the coordination and completion of projects that are limited in scope and/or specific to area of assignment; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assurance processes.
• Coordinates information technology activities of State Bar departments and/or vendors consistent with project plans; identifies and resolves obstacles to progress; prepares for and manages delivery and installation.
• Prepares technical documentations, procedural plans, reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions.
• Builds and maintains positive and professional working relationships with co-workers, other State Bar employees, vendors, and the public, using principles of good customer services.
• Exercises technical or functional supervision over technical staff, other professional staff on a project basis and contractors/vendors.
• Provides after hours technology support as required.
• Performs other related duties as assigned.

Job Specific Examples of Essential Duties

• Manage and optimize cloud infrastructure across IaaS, PaaS, and hybrid environments.
• Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and related identity, security, and compliance configurations.
• Monitor and optimize performance across server, network, storage, cloud, and database systems using appropriate tools and analytics.
• Administer Windows Servers and Azure VMware Solution, including configuration, maintenance, upgrades, patching, and restoration procedures.
• Design, configure, install, and maintain enterprise network infrastructure including wireless equipment, switches, cabling, and related hardware.
• Troubleshoot and resolve network and system connectivity issues.
• Develop and maintain network access, security, and change-control procedures.
• Analyze business needs and prepare technical design specifications for network solutions.
• Design, implement, and maintain telecommunications systems including telephone and audio-visual systems.
• Administer and maintain SQL Server environments, including tuning, indexing, optimization, backup, recovery, and high-availability/disaster-recovery operations.
• Implement and test backup, recovery, and restoration procedures for storage systems.
• Prepare documentation and operational procedures for storage management and recovery.
• Prepare system documentation, business analysis, and technical design specifications for infrastructure, network, storage, and telecommunications solutions.
• Lead and coordinate technical infrastructure projects to meet requirements, standards, and timelines.
• Provide customer support and deliver user and technical training related to infrastructure services.
• Coordinate procurement activities and vendor partnerships across infrastructure, network, storage, audio-visual, and database cloud systems.
• Support identity lifecycle operations in Active Directory and Entra ID.
• Administer Microsoft Intune for device provisioning, compliance, application deployment, and endpoint configuration.
• Administer ManageEngine AD Manager Plus and M365 Manager Plus for reporting and provisioning workflows.
• Provide infrastructure data and system insights to assist cybersecurity teams with audits, assessments, and incident response.

Employment Standards

Knowledge of:

• General operations, services, concepts terms and activities common to a comprehensive state-of-the-art information systems program.
• Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems.
• Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity.
• Structured analysis and database concepts.
• Computer hardware and software systems similar to those used by the State Bar.
• Tools and equipment used in testing the functionality of computer applications.
• Principles and practices of troubleshooting computer hardware, software and network problems, security issues, threats, vulnerabilities, and attacks.
• Principles and practices of customer service.
• Methods and techniques of developing and presenting technical documentation and training materials.
• Principles and practices of recordkeeping, modern office procedures, methods and equipment.

1. Job Specific Employment Standards
2. Knowledge of:

• General operations, services, concepts terms and activities common to a comprehensive state-of-the-art information systems program.
• Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems.
• Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity.
• Structured analysis and database concepts.
• Computer hardware and software systems similar to those used by the State Bar.
• Tools and equipment used in testing the functionality of computer applications.
• Principles and practices of troubleshooting computer hardware, software and network problems, security issues, threats, vulnerabilities, and attacks.
• Principles and practices of customer service.
• Methods and techniques of developing and presenting technical documentation and training materials.
• Principles and practices of recordkeeping, modern office procedures, methods and equipment.

Desired Knowledge:

• Azure infrastructure operations, optimization practices, and Azure VMware Solution.
• Microsoft 365 administration including Exchange Online, Teams, SharePoint, OneDrive, and related security and compliance controls.
• PowerShell or VBScript for automation and system management.
• Tools and methods for monitoring performance, logs, alerts, and system health across infrastructure environments.
• Windows Server and Active Directory administration including Group Policy, DNS, and identity security configuration.
• Network routing, switching, wireless technologies, and network security principles.
• Firewalls, routers, switches, and enterprise networking platforms including Cisco technologies.
• Telephone and audio-visual technologies and their operational principles.
• SQL Server administration and hybrid database environments including tuning, indexing, security, clustering, high availability, and Azure SQL Managed Instance.
• SAN and enterprise storage technologies including fiber channel.
• Backup, recovery, and disaster recovery concepts including snapshots, mirroring, and failover.
• Entra ID directory services and identity lifecycle operations.
• Microsoft Intune device and endpoint management concepts.
• ManageEngine AD Manager Plus and M365 Manager Plus administration.

Ability to:

• Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations.
• Learn to research, design, implement and maintain various hardware and software technology solutions, including new technology.
• Communicate technical information to a wide variety of users.
• Learn, interpret and explain pertinent State Bar and department policies and procedures.
• Plan, organize, prioritize and process work to ensure that deadlines are met.
• Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems.
• Adapt quickly to changes in policies, procedures, assignments and work locations.
• Communicate effectively, both orally and in writing.
• Establish and maintain effective working relationships within and outside the department.
• Learn to prepare and maintain documentation for procedures, processes, and tables related to area of assignment.
• Learn to identify and resolve system performance and security issues.
• Read, comprehend and retain technical information on computer products and systems.

Desired Ability:

• Lead and coordinate technical projects, manage tasks, and support long-term infrastructure planning.
• Use monitoring and analytics tools to evaluate system performance, identify issues, and implement corrective actions.
• Install, configure, secure, and optimize server platforms.
• Administer and troubleshoot Microsoft 365 services and related security compliance features.
• Plan, design, install, and document network infrastructure including routing, switching, wireless, and connectivity components.
• Monitor, optimize, and troubleshoot network performance and security.
• Troubleshoot and maintain enterprise network systems.
• Administer SQL Server environments including tuning, security, health monitoring, optimization, migration, and high-availability disaster-recovery operations.
• Maintain and support enterprise backup, recovery, and storage solutions.
• Monitor storage performance and support restoration operations.
• Collaborate with cybersecurity teams by providing system-level data and operational support during audits and incident response.

Minimum Qualifications

Education:

• Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement.

Experience:

• Two (2) years of fulltime, progressively responsible experience in the analysis and troubleshooting of computer applications and operations is desirable.

License, Certificate, Registration Requirements:

• Possession of approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education; certification or equivalent training hours is equal to one (1) year of education.

Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification.

About the State Bar

The State Bar of California's mission is to protect the public and includes the primary functions of licensing, regulation, and discipline of attorneys; the advancement of the ethical and competent practice of law; and support of efforts for greater access to, and inclusion in, the legal system.

Our Values

Clarity | Investing in Our People | Excellence | Respect | Growth Mindset

Learn more about our values.

DEI Statement

We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.

Learn more about our commitment to DEI.