Business Process Specialist - Data Management, Austin Public Health

Job Description:

Business Process Specialist - Data Management, Austin Public Health

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Job Description:

Purpose:

Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
  
• Develops and maintains databases to support data analysis and research findings for business projects.
  
• Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
  
• Writes reports that summarize findings, data collection techniques, implementation options, etc.
  
• Establishes project schedules using project planning software/tools, updates, and maintains project status reports. Communicates project/process status.
  
• Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives.
  
• Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
  
• Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.
  

Responsibilities - Supervisor and/or Leadership Exercised:

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
  
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
  
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
  
• Knowledge of performance measures, quality improvement programs and project management methods.
  
• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.
  
• Skill in using computers and related software applications.
  
• Skill in data analysis and problem solving.
  
• Ability to quickly recognize and analyze irregular data and situations.
  
• Ability to work independently and with teams.
  

Minimum Qualifications:

• Graduation with a bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
  
• Experience may be substituted for education up to a maximum of four (4) years.
  

Preferred Qualifications:

• Experience with Provide Enterprise database, or similar database.
  
• Experience in providing technical assistance about the database, as needed.
  
• Experience with Drupal or similar website development programs.
  
• Experience with federal grant requirements, in particular Health Resources Service Administration (HRSA) and U.S. Department of Housing and Urban Development (HUD).
  

Notes to Candidate:

Position Overview

The Data Manager is responsible for maintaining and utilizing a systemof HIV service data in order to report service utilization, health outcome, client dempgraphics, and other related information to granters, the City and County, contractors, and to the HIV Planning Council for purposes of planning and to make funding allocation and prioritization decisions. You will provide technical assistance to HIV contracting agencies to ensure agency staffs understand procedures for managing data, including data collection, data entry into Provide Enterprise or other required software databases, and data quality thereby ensuring data reports are complete and accurate.

Physical Work Location: Beverly Dunkerley Public Health Campus, Building H, Austin, TX 78702

Work Hours: Monday through Friday, 8:00 a.m. - 5:00 p.m.

• This position may require working outside of business hours as determined by business needs.
  
• Telework opportunities may be available after an initial training period. Work schedules are implemented to meet the requirements of the department and are subject to change based on business needs.
  

Salary and Benefits: $62,280.00 - $77,850.00

• Salary is commensurate with experience and qualifications. This position comes with a comprehensive benefits package consisting of medical and dental coverage, paid sick, vacation, and personal time, and a retirement plan.
  

APH Information

• This position supports Austin Public Health’s Mission and Core Purpose identified in the Austin Public Health Strategic Plan .
  
• Departmental Competencies related to the position can be found on Austin Public Health’s website .
  

Be a part of Austin Public Health, https://youtu.be/wJgNIc3ivkA .

“The City of Austin is a tobacco-free workplace. Use of tobacco products and/or e-cigarettes is not permitted on any City of Austin worksite- including construction sites, parking lots, garages, or in personal vehicles parked on the premises”.

Immunization Requirement:

• Due to high-risk areas, Austin Public Health employees must comply with the department’s immunization policy.
  

Grant Funded Position

• This position is grant-funded, meaning its financial support comes from allocated funds that may be modified, reduced, or canceled at the discretion of the City of Austin or the grant provider.
  

When completing the City of Austin employment application:

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
  
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine your salary if you are selected for this position. Be sure to provide the job title, employment dates and description of responsibilities for all jobs you wish to be considered.
  
• The application is an official document; incomplete applications will not be considered. A resume will not be considered, in lieu of a completed City of Austin application.
  
• Please understand that your job application, cover letter, and resume will be used to measure or assess your written communication skills, including grammar and spelling, in helping us screen applications and determine candidates to be interviewed.
  
• Work experience listed must include month, year, and a verifiable Supervisor or Human Resources phone number.
  
• When completing the supplemental questions, please note that your answers must be supported by information contained in your application.
  

ADDITIONAL DOCUMENTS REQUIRED:

• Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview.
  
• All Austin Public Health worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any Austin Public Health worksite - including parking lots, garages, or in any personal vehicle located on the premises.
  
• When public health responds to an emergency you may be assigned activities that are outside your regular job description. This may involve responding at any time, including nights and weekends with possible deployment to locations other than the Austin Public Health.
  
• This position is eligible for Public Service Loan Forgiveness (PSF) Program. This program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans.
  

If you are selected to interview:

Assessments:

• Military/Veterans must provide a copy of their DD214 at the time of the initial interview to receive military/veteran interview preference
  
• This position will require a pre-employment Criminal Background Investigation (CBI).
  
• If you are identified as a top candidate, verification of your education, which may include High School graduation or GED, undergraduate, and/or graduate degrees, will be required.
  
• A skills assessment may be required.
  

Electronic Notification to Applications:

• Applicants will be notified via e-mail to communicate important information related to the status of their application as part of an ongoing effort to increase operational efficiency, promote a green environment and minimize delays and costs.
  
• Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our e-mails or fail to check your inbox in a timely manner
  
• Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days.
  

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-01-23