Business Process Spec

Job Description:

Business Process Spec

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

ABOUT AUSTIN WATER:
For over 100 years, Austin Water has been committed to providing safe, reliable, high-quality, and affordable water services to our customers. Today, we serve over 1,000,000 people in the Austin metropolitan area, across more than 548 square miles. As one of the fastest-growing cities in the country, we’re not just keeping up-we’re leading the way with sustainable infrastructure, advanced treatment technology, and environmental innovation.

Austin Water consistently ranks among the best in the country when it comes to water quality. We also treat, return, and recycle wastewater in ways that protect environmental resources. Austin Water exceeds federal and state requirements for clean water and environmental compliance at our water and wastewater treatment plants.

Job Description:

Business Process Specialist

Purpose:

Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
  
• Develops and maintains databases to support data analysis and research findings for business projects.
  
• Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
  
• Writes reports that summarize findings, data collection techniques, implementation options, etc.
  
• Establishes project schedules using project planning software/tools, updates, and maintains project status reports. Communicates project/process status.
  
• Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives.
  
• Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
  
• Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.
  

Responsibilities - Supervisor and/or Leadership Exercised: None

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
  
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
  
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
  
• Knowledge of performance measures, quality improvement programs and project management methods.
  
• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.
  
• Skill in using computers and related software applications.
  
• Skill in data analysis and problem solving.
  
• Ability to quickly recognize and analyze irregular data and situations.
  
• Ability to work independently and with teams.
  

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
  
• Experience may be substituted for education up to a maximum of four (4) years.
  

Preferred Qualifications:

• Experience with databases and spreadsheets, including gathering data from various sources, data entry, and analysis to produce reports and presentations.
  
• Experience with Human Resources functions related to ADA, Leave Management, Employee Relations.
  
• Experience providing support to senior level management and maintaining high level of confidentiality, as well as collaborating with other program area offices.
  
• Strong verbal & written communication skills and the ability to communicate effectively with different levels of an organization.
  
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and skilled in SharePoint administration.
  
• Ability to work outside of standard hours as required to meet business needs.
  
• Ability to travel to more than one work location.
  

Notes to Candidate:

Position Overview:

The Business Process Specialist plays a critical role in ensuring employee compliance with various certifications, including TCEQ, CDL driver requirements, drug testing, and addressing employee relations concerns. This position will create data analytics for the Human Resources Division. This position reports to the Human Resources Manager III, who oversees the Human Resources Services Division (HRSD) within Austin Water.

The HRSD leads key functions for Austin Water’s approximately 1,400 employees, including recruitment, leave administration, employee relations, payroll, ADA accommodations, compensation, and talent development.

The Business Process Specialist will act as the primary liaison with the City of Austin’s Human Resources Department on employee compliance matters. They will collaborate with employees and management to provide clear guidance, ensuring adherence to policies and successful compliance across the department.

Pay Range: $62,280.00 - $77,850.00 Annually

Position(s) will be filled at the following location: Waller Creek Center (625 E. 10th Street Austin, Texas 78701)

Days and Hours: Monday - Friday, 8:00 a.m. to 5:00 p.m; However, flexibility is required, as the role will occasionally require work outside of regular business hours, up to approximately 25% of the time, to meet business needs.

Benefits:

Working with Austin Water provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more - click HERE for more information. Additionally, this position offers a career progression plan, which provides a unique opportunity to promote without having to go through the competitive process. As employees go through on-the-job training to develop new skills and abilities and obtain the appropriate license, they are eligible to submit for Career Progression, which allows them to demonstrate knowledge and skills without having to interview for the promotion.

When completing the City of Austin employment application:

• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position.
  
• Provide each job title and accurate employment dates for all jobs included on the application.
  
• Your work history should include the duties you performed, any supervisory or lead responsibilities, and any equipment and computer software used.
  
• The City of Austin employment application is an official document; incomplete applications will not be considered.
  
• A résumé is required but will not substitute for a complete employment application. Incomplete applications will not be considered.
  
• A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.
  

If you are selected to interview:

• Your skills and competencies for this job will be assessed prior to being invited to interview. A 70% or above on all the assessments is required to be considered for the next step.
  

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
  
• If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
  
• A criminal background investigation is required
  

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Critical Employee:

This position has been designated as critical for the City of Austin. Critical positions are necessary and vital and support activities that impact City or department operations. Work can be done while at a designated work site or while working at an alternate work location. Critical employees may be reassigned to another area to provide essential services to support any extraordinary situations or emergency conditions.

Secondary Employment:

• All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.
  
• Austin Water will review all secondary employment.
  
• Employees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering secondary employment.
  

90-day Provision:

This posting may be used to fill additional vacancies that occur within the department.

All Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lots, garages or in any personal vehicle located on the premises.

NOTE:

A cover letter and résumé are required for this position. Please be sure to upload your documents for consideration.

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-02-13