Emergency Communications Supervising Dispatcher

Job Description:

Emergency Communications Supervising Dispatcher

Description

Position Description

Final Filing Deadline: Sunday, March 8, 2026

Exam #26/80S22/02LC

The Emergency Communications Department (ECD), also known as “9-1-1,” serves as the County’s primary Public Safety Answering Point (PSAP), providing emergency and non-emergency call taking and dispatch services for law enforcement, fire, and allied public safety agencies throughout Monterey County.

The Emergency Communications Supervising Dispatcher is a first-line supervisor responsible for leading and supporting dispatch personnel during assigned shifts, coordinating daily operations on the communications floor, and ensuring the timely and effective delivery of emergency services to the community.
The County of Monterey is committed to honoring the service and sacrifice of veterans and eligible military spouses and awards veterans’ preference points for this recruitment. To learn more about the eligibility requirements and the process, be sure to read the Hiring Preference for Veterans and Eligible Military Spouses section located towards the end of this job flier.

The Eligible List established by this recruitment process may be used to fill current and future vacancies on a regular full-time, part-time, or temporary basis.

Examples of Duties

• Supervises, directs, evaluates, plans, organizes, assigns, and reviews the work of assigned personnel; prepares and delivers performance evaluations and improvement plans; recommends or initiates disciplinary action as needed; evaluates training and development needs of staff and arranges for and conducts staff training.
• Receives emergency telephone calls from citizens and public agencies.
• Receives and dispatches routine and emergency radio communications of police, fire, and other public safety agencies.
• Monitors police, fire, and other public safety talk groups for emergencies and coordinates with units in the field at the supervisory level.
• Establishes work priorities in accordance with operational guidelines and ensures staffing requirements throughout assigned area are met on a daily and continuous basis.
• Approves visitors into the building after hours and is the after-hours onsite decision maker for law and fire response to building.
• Prepares and sends alert and warning notifications (reverse 911) as requested.
• Reports the need for repair of radio and other communications equipment.
• Evaluates training and development needs of assigned staff including one-on-one training.
• Provides notifications to watch commanders.

To view the complete classification description, please visit the County of Monterey website: Emergency Communications Supervising Dispatcher
THE SUCCESSFUL CANDIDATE
Will have a proven track record demonstrating the following knowledge, skills and abilities:

Working Knowledge of:

• Methods, policies, procedures, and operations of public safety communications center.
• Functions of law, fire, and other public safety agencies.
• Proper care and use of radio-telephone equipment.
• The principles and practices of supervision and training including progressive discipline processes.

Skill and Ability to:

• Supervise, evaluate, plan, organize, direct, and review the work of assigned personnel.
• Train assigned personnel in all functional dispatching areas including answering non-emergency calls and 911 emergency calls.
• Work all law and fire channels and dispatch operations.
• Interpret, explain, and implement rules, regulations, policies and procedures.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Communicate clearly and effectively with the general public, law, fire, and other agencies.
• Operate a variety of communications equipment including radio transmitters, receivers and related communications equipment.
• Utilize several computer keyboard terminals with a high level of accuracy.
• Take and transmit clear and complete directions.
• Keep accurate records of messages received.
• Remain calm and think clearly in emergency and stressful situations.
• Evaluate situations, organize thoughts, and respond quickly in emergency situations.
• Perform multiple complex tasks simultaneously and work under stressful conditions with periods of inactivity interspersed with periods of intense, time-critical activity.
• Communicate effectively, both orally and in writing.

Examples of Experience/Education/Training

Any combination of training, education and/or experience which provides the knowledge, skills and abilities and required conditions of employment is qualifying. An example of a way these requirements might be acquired is:

Two (2) years of experience performing duties comparable to the position of Emergency Communications Dispatcher II in the County of Monterey and one (1) year of experience training entry-level employees.

Additional Information

CONDITIONS OF EMPLOYMENT
The required conditions of employment include, but are not limited to the following:

• Be available to work a flexible schedule, including evenings, weekends, holidays, and during times of disaster and/or emergency; travel out of County to attend meetings.
• Work mandatory overtime as assigned.
• Possess and maintain a valid California Class C driver’s license or the ability to provide suitable transportation that is approved by the appointing authority.
• Successfully pass a background investigation.
• Pursuant to the Commission on Peace Officer Standards and Training (POST) regulation 1018, every Public Safety Dispatcher/Supervisor shall satisfactorily complete the Continuing Professional Training (CPT) requirement of twenty-four (24) or more hours of POST qualifying training during every two-year CPT cycle, based on the statewide CPT Anniversary Date as specified in subsection 1018(d)(2).
• Pursuant to Commission on Peace Officer Standards and Training (POST) Program Regulations Section 1018, possession of a California POST Public Safety Dispatcher Basic Certificate.

BENEFITS:
The County of Monterey offers an excellent benefits package. Please visit our website to view the F Unit Summary Sheet . This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.

NOTES:

• As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions.
• Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9.
• If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary.

Application and Selection Procedures

Apply On-Line at https://www.governmentjobs.com/careers/montereycounty

by Sunday, March 8, 2026 , 11:59 PM(PST)

or

Hard copy applications may be obtained from and submitted during normal business hours

Monday - Friday, 8:00 AM - 5:00 PM by contacting:

Human Resources Department

Attn: Human Resources

168 W. Alisal Street, 3rd Floor

Salinas, CA 93901

Phone: (831) 759-6723

The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include:

• A completed County of Monterey Employment Application

• Responses to the Supplemental Questions

Applicants who fail to provide all required materials by the final filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process.

HIRING PREFERENCE FOR VETERANS AND ELIGIBLE MILITARY SPOUSES

The County of Monterey is committed to honoring the service and sacrifice of veterans and eligible military spouses (i.e., surviving spouses of veterans, spouses of totally disabled veterans, and spouses of active-duty service members) and awards veterans’ preference points for this recruitment. To obtain a Veterans and Eligible Military Spouse Preference Application, please visit the Human Resources website or click on the following link: Click Here to View the Veterans and Eligible Military Spouse Preference Application

To apply for veterans’ preference points, veterans or eligible military spouses must complete and email a Veterans and Eligible Military Spouse Preference Application with supporting documentation of their eligibility [Edit as applicable: by the priority screen date; OR by the final filing deadline OR within 5 business days of submitting your job application (continuous recruitments only] to [email protected]

EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATION
Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Laura Carucci, Senior Human Resources Analyst, at (831) 759-6723 or [email protected] .

http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet

Closing Date/Time: 3/8/2026 11:59 PM Pacific

Salary:

$7,229.39 - $9,873.93 Monthly