Clinical Case Manager Supervisor

Job Description:

Clinical Case Manager Supervisor

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Who are we? Austin Community Court is a problem-solving court
established in 1999 and was the first community court in Texas and the seventh
in the United States. The mission of Austin Community Court is to empower people to thrive by providing impartial justice and compassionate community-based services.

Job Description:

Purpose:

Under limited supervision, supervises and provides counseling, case management, and crisis intervention services to at-risk adults, and oversees the intake, outreach, clinical, and case management services.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Designs and implements systems and procedures to ensure uniform record maintenance, system updating, quality control, and client documentation to include client service plans, progress notes, intake reports, and incident reports.
  
• Provides information/data, mentoring, and training to staff and to the public.
  
• Researches special issues concerning processes and procedures and makes recommendations to management.
  
• Develops and monitors assigned budget, which may include grant development/writing, as needed.
  
• Participates in strategic and long-range planning.
  
• Compiles statistical and financial information.
  
• Coordinates, advocates, and collaborates with other units, agencies, and community resources to meet client needs.
  
• Provides, facilitates, and oversees crisis intervention, individual/group counseling, treatment plans, diagnosis, solutions, client discharges, and referrals.
  
• Determines and oversees the prioritization and qualification of appropriate clients.
  
• Provides and oversees mental health and substance abuse assessment and diagnosis of case management clients.
  
• Establishes and mentors staff in the development of rapport with clients utilizing various theoretical frameworks and best practices.
  
• Ensures compliance with licensure, accrediting bodies, agencies, and programs requirements.
  
• Attends meetings and seminars, as needed.
  
• Provides, as necessary, supervision for staff working towards their Licensed Clinical Social Work licensure.
  

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisor activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of case management processes and procedures.
  
• Knowledge of crisis intervention needs assessment and application.
  
• Knowledge of case management best practices.
  
• Knowledge of street culture and crisis intervention techniques and procedures.
  
• Knowledge of appropriate assessment and diagnosis application.
  
• Knowledge of Federal, State, and Local laws.
  
• Knowledge of DSM-5.
  
• Knowledge of City practices, policies, and procedures.
  
• Knowledge of fiscal planning and budget preparation.
  
• Knowledge of supervisory and managerial techniques and principles.
  
• Skill in presenting educational material and providing clinical and case management assistance.
  
• Skill in establishing positive and collaborative relationships with employees, stakeholders, and partnering agencies.
  
• Skill in identifying solutions and client resources.
  
• Skill in providing counseling in a culturally diverse manner.
  
• Skill in oral and written communication.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in using computers and related software.
  
• Skill in data analysis and problem solving.
  
• Skill in planning and organizing.
  
• Ability to lead and mentor in all case management and clinical activities.
  
• Ability to supervise and assist with the coordination of client assistance through various community programs and agencies.
  
• Ability to interpret policies and guidelines as they relate to clinical and case management services.
  
• Ability to establish relationships and demonstrate respect for challenging cultural and socio-economic characteristics.
  
• Ability to exercise discretion in confidential matters.
  

Minimum Qualifications:

• Graduation with a master’s degree from an accredited college or university with major course work in a field related to the job, plus two (2) years of relevant work experience. At least one (1) year of experience must be in a lead or supervisory capacity.
  

Licenses and Certifications Required:

• Licensed Professional Counselor OR Licensed Clinical Social Worker in the State of Texas, as required by position.
  
• Licensed Professional Counselor - Supervisor OR Licensed Clinical Social Worker - Supervisor in the State of Texas (must be able to attain within two (2) years from the date of hire), as required by position
  

Preferred Qualifications:

• Experience collaborating and managing relationships with internal and external stakeholders
• Budgeting experience
• Experience working with individuals experiencing homelessness
• Ability to travel to more than one work location

Notes to Candidate:

Employment Application:
The City of Austin employment application is an official document; incomplete applications will not be considered.

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.

• Detailed, complete Employment Application is required to help better evaluate the applicant’s qualifications - minimum and preferred as noted on the job posting. Incomplete applications will be disqualified.
  
• You must use “N/A” for fields that are not applicable.
  
• Employment history dates must include month and year.
  
• Verification of employment history dates on resume should match online Employment Application.
  
• Starting salary will be based on overall relevant experience from your employment application, not your resume or cover letter.
  
• Please note that Austin Municipal Court may close the job posting at any time after 7 days from the date of the initial advertisement.
  

Department:

Austin Community Court

Location:

505 Barton Springs Rd. Austin, TX 78704

Pay Range:

$62,280.00 - $77,850.00

Days and Hours:

• 8:00 a.m.- 5:00 p.m. Monday-Friday
  

Travel:

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

CBI:
If selected as top candidate for this position you must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check to be hired and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information.

This position is eligible for Public Service Loan Forgiveness (PSF) Program. This program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans.

Critical Employee Designation:

This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and support activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-02-23