Senior Accounting Clerk

Job Description:

Senior Accounting Clerk

Description

Full-time position available with the Water Department, Remittance Division located at 4800 E. 63rd St.
Salary Range: $19.27-$29.39/hour
Normal Work Days/Hours: Monday-Friday, 7:30 a.m.-4:30 p.m.
Application Deadline Date: February 27, 2026


Responsibilities

• Evaluates Lockbox exception items submitted through the Customer Decision Tool and determines whether payments can be posted or must be rejected
• Reviews Lockbox rejected checks returned by Commerce, determines whether payments can be posted or must be returned to the customer
• Performs account research on Lockbox payments that failed automated posting and were sent to the suspense account, identifying the correct customer and premise information to enable proper payment application.
• Opens and reviews mailed-in payments, verifies totals when multiple bills are included, and prepares valid payments for processing; returns invalid items to customers with explanation letters.
• Verifies and submits ACH and WCHK payment totals to support accurate electronic file processing and reconciliation with external systems.
• Updates customer account or routing details in the CIS system based on ACH Notifications of Change to maintain accurate payment records.
• Reverses returned ACH and WCHK payments, applies applicable fees.
• Issues notification letters, and documents return details in the CIS system.
• Processes credit balance refund requests by verifying refund activity, updating tracking tools, and documenting refund status and check details in the customer account
• Handles credit balance transfers by verifying account ownership, completing transactions in the CIS system, and documenting transfer details on both accounts.
• Transfers misapplied payments by verifying payment history, correcting the transaction in the CIS system, and documenting the transfer on both accounts.
• Cancels ACH payments by removing either a single scheduled draft or the full auto-draft setup, based on the type of request, and documents the cancellation in the CIS system.
• Corrects deposit errors by reversing fully misapplied deposits or adjusting partial amounts in the CIS system, ensuring accurate documentation is recorded in the customer account.
• Scans and logs returned checks and prepares documentation for proper storage and tracking.
• Communicates with customers to resolve payment and account-related issues through phone and email correspondence.
• Completes assigned EWQs, focusing on determining separation and conducting in-depth research for missing and misapplied payments, including verifying valid proof of payment submitted by customers.
• Provides backup support for processing night drop payments when cashiers are unavailable.
• Performs related duties as assigned.

Qualifications

REQUIRES high school graduation and 3 years of increasingly responsible experience in accounting/bookkeeping and related clerical work, including at least 1 year at the level of Accounting Clerk; OR an equivalent combination of qualifying education and experience. Preference given to candidates with experience handling returned payments, posting corrections, and maintaining detailed account documentation using KWIC or a similar Customer Information System.


Other Information

Military veterans encouraged to apply

Why You'll Love Working with Us - Core Employee Benefits (Benefits offered to all permanent employees unless otherwise specified)

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to [email protected] .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

Salary:

$19.27-$29.39/hour