Div Mgr, AW (AMI) Meter Svcs

Job Description:

Div Mgr, AW (AMI) Meter Svcs

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

ABOUT AUSTIN WATER:
For over 100 years, Austin Water has been committed to providing safe, reliable, high-quality, and affordable water services to our customers. Today, we serve over 1,000,000 people in the Austin metropolitan area, across more than 548 square miles. As one of the fastest-growing cities in the country, we’re not just keeping up-we’re leading the way with sustainable infrastructure, advanced treatment technology, and environmental innovation.

Austin Water consistently ranks among the best in the country when it comes to water quality. We also treat, return, and recycle wastewater in ways that protect environmental resources. Austin Water exceeds federal and state requirements for clean water and environmental compliance at our water and wastewater treatment plants.

Job Description:

Purpose:

Uses comprehensive knowledge of principles, practices, and procedures to organize and manage the operations maintenance, regulatory compliance, and assets of the Water Meter Operations Division, which includes administration and oversight of enabling Advanced Meter Infrastructure (AMI) software and systems for Austin Water.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Manages strategic oversight and administration of enabling AMI software and systems designed to capture metering required to support billing administration and customer service activities.
  
• Develops, interprets, and manages policies and agreements associated with meter reading practices and customer facing field activities for Austin Water.
  
• Provides reports and audit oversight for the accuracy, effectiveness, efficiency, and reliability of system field activities.
  
• Provides contract management oversight for entities associated with water meter operations.
  
• Negotiates and manages performance measurements for contracts for services provided by vendors.
  
• Interprets data and technical specifications to assess potential impact on system metering reliability working collaboratively with Austin Water teams.
  
• Prepares, consolidates, and monitors division-wide budget based on budgets for Advanced Meter Infrastructure program.
  
• Promotes confidence and public trust through education, communication, and working collaboratively to build internal and external relationships.
  
• Supports strategic outcomes and drives improvements in key metrics on citizen satisfaction with City services.
  
• Directs the handling of internal/external customer inquiries regarding meter and billing.
  
• Facilitates, conducts, and attends meetings and represents the division, department, and City.
  

Responsibilities - Supervisor and/or Leadership Exercised:

Performs the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Federal, State, and local laws.
  
• Knowledge of city practice, policy, methods, and procedures related to water meter operation, meter reading, and billing administration.
  
• Knowledge of safety practices and procedures.
  
• Knowledge of supervisory and managerial techniques and principles.
  
• Knowledge of fiscal planning and budget preparation.
  
• Skill in oral and written communication.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in using computers and related AMI system software.
  
• Skill in contract management, negotiating, and monitoring.
  
• Skill in planning and organizing.
  
• Skill in using appropriate training/instructional methods/procedures when learning or teaching new concepts.
  
• Ability to quickly become familiar with emerging technologies.
  
• Ability to audit utility consumption patterns.
  
• Ability to read and interpret plans, intersections, maps, and blueprints.
  
• Ability to manage projects, develop and execute project timelines, delegate tasks, and evaluate progress from start up to completion of projects.
  
• Ability to resolve problems or situations that require exercising tact, diplomacy, and sound judgment.
  
• Ability to work with frequent interruptions and changes in priorities.
  
• Ability to make public presentations.
  
• Ability to meet and maintain driver eligibility detailed in the City of Austin Driver Safety Program.
  

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a relevant field of study, plus six (6) years of progressively responsible experience related to the activities of the division, including three (3) years of experience which were in a supervisory or management capacity.
  
• Experience may substitute for the education up to the maximum of four (4) years.
  

Preferred Qualifications:

• Proven ability to identify and implement operational efficiencies.
  
• Proficiency in leveraging AMI data analytics for trend analysis and forward-looking staff and project planning
  
• Strong customer focus and commitment to service excellence.
  
• Continuous evaluation of emerging technologies to enhance frontline operations.
  
• Demonstrated political acumen and ability to navigate organizational dynamics effectively.
  
• Flexibility to work varied hours to address field escalations as needed.
  
• Ability to travel to more than one work location.
  

Notes to Candidate:

Position Overview:

The Austin Water AMI Meter Services Division Manager provides leadership and strategic direction for Austin Water’s Advanced Metering Infrastructure (AMI) systems and field operations. This role oversees a team responsible for meter installation, maintenance, and repair, ensuring operational excellence and customer satisfaction.

Key responsibilities include managing policies, contracts, audits, and vendor performance, while leveraging AMI data analytics to drive efficiency and inform operational planning. The Division Manager directs budgeting, evaluates emerging technologies, and champions continuous improvement initiatives to enhance service delivery and achieve strategic goals. This position requires strong collaboration skills, political acumen, and the ability to build trust across stakeholders. Flexibility and sound judgment are essential for addressing field escalations and aligning priorities with organizational objectives.

Pay Range: $91,080.00 - $117,000.00 annually

Position(s) will be filled at the following location: Webberville Rd. Service Center ( 2600 Webberville Rd , Austin, TX 78702)

Days and Hours: Monday - Friday, 8:00 a.m. to 5:00 p.m.However, flexibility is required, as the role will occasionally require work outside of regular business hours to address escalations as needed.

Benefits:

Working with Austin Water provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more - click HERE for more information. Additionally, this position offers a career progression plan, which provides a unique opportunity to promote without having to go through the competitive process. As employees go through on-the-job training to develop new skills and abilities and obtain the appropriate license, they are eligible to submit for Career Progression, which allows them to demonstrate knowledge and skills without having to interview for the promotion.

When completing the City of Austin employment application:

• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position.
  
• Provide each job title and accurate employment dates for all jobs included on the application.
  
• Your work history should include the duties you performed, any supervisory or lead responsibilities, and any equipment and computer software used.
  
• The City of Austin employment application is an official document; incomplete applications will not be considered.
  
• A résumé is required but will not substitute for a complete employment application. Incomplete applications will not be considered.
  
• A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.
  

If you are selected to interview:

You will receive information and instructions for preparing a short presentation to be given at the time of the interview.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
  
• If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
  
• A criminal background investigation is required
  

Travel:

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Essential Employee:

This has been designated as an Essential Employee position. In the event of a city-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a city-designated work site, or may be retained on site to assist with operations and recovery.

Secondary Employment:

• All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.
  
• Austin Water will review all secondary employment.
  
• Employees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering secondary employment
  

90-day Provision:

This posting may be used to fill additional vacancies that occur within the department.

All Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lots, garages or in any personal vehicle located on the premises.

Please note this posting may close any time after 7 days.

NOTE:

A cover letter and résumé are required for this position. Please be sure to upload your documents for consideration.

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-03-06