Senior Office Assistant

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Senior Office Assistant

South Coast Air Quality Management District Diamond Bar, California, United States

Job Description:

Senior Office Assistant

Description

SOUTH COAST AQMD AND JOB OVERVIEW

South Coast Air Quality Management District (South Coast AQMD) is one of the largest and most technologically sophisticated environmental regulatory agencies in the nation, serving a four-county region that includes Los Angeles, Orange County, Riverside and San Bernardino counties, and the Coachella Valley. South Coast AQMD's headquarters is located in Diamond Bar, 30 miles east of downtown Los Angeles, at the junction of the 57 and 60 Freeways. With a highly diverse "Clean Air Team" of over 850 employees, an annual budget of $216.5 million, and a state-of-the art air quality laboratory, our mission is to ensure clean air and a healthy environment. South Coast AQMD is an organization you can be proud to work for -- we make a difference in the quality of life in Southern California!
South Coast AQMD is committed to creating and maintaining a work environment that appreciates the unique backgrounds, skills, and experiences of our employees and fosters professional development and growth. South Coast AQMD respects the ideas and perspectives of our stakeholders and works to bring them together toward the common goal of clean air.

THE SELECTION PROCESS

Application packets and responses to the Supplemental Questionnaire will be carefully reviewed, and only those candidates with the most competitive and/or directly transferable experience will be invited to the next step in the process, which is expected to be performance-based computer skills testing, including Typing, Basic Microsoft Word and Intermediate Microsoft Excel skills tests.

Following the computer skills tests, the most competitive candidates will be invited to a multiple-choice examination.

Performance in the above testing processes is expected to result in a ranked eligible list, from which current and future vacancies may be filled, during the 6-12-month life of the list.

Please note : All testing is expected to be conducted remotely.

Only those who demonstrate at each successive step of the selection process that they are among the most competitively qualified will be advanced to the next step. Meeting the minimum qualifications does not guarantee an invitation to future steps in the process.

South Coast AQMD reserves the right to add, delete, or modify any elements of the selection process as deemed appropriate, based on the number and quality of applicants at each step. Candidates who may need accommodations during the selection process must call the Human Resources Department at least one week prior to any test dates.

ABOUT THE POSITION

Senior Office Assistant is the lead-worker or advanced journey-level class in the Office Assistant series. Under general supervision, a Senior Office Assistant assigns, coordinates, reviews and participates in a variety of office assistance and clerical support duties; and/or performs specialized, complex office assistant duties and clerical support duties of above-average difficulty; operates automated office equipment; and does other work as required.

This position includes a range of specialized duties focused on administrative support and customer service. Responsibilities may include compiling collateral materials for meetings and events and maintaining accurate counts of collateral inventory. The role may also involve real-time data entry during phone calls, as well as entering information from after-hours voicemails. In addition, the position assists Small Business Assistance (SBA) with calls related to expired permits. The individual is responsible for handling a high volume of calls, including all district incoming operator calls and complaint line calls (1-800-Cut-Smog), and serves as staff support for the Public Information Center, providing customer service assistance.

EXAMPLE OF DUTIES

The general Example of Duties for this classification are highlighted below, for full description of duties please refer to the job description linked here .



MINIMUM AND DESIRABLE QUALIFICATIONS

DESIRABLE QUALIFICATIONS:

In addition to the Minimum Qualifications that follow, the most competitive candidates will possess:


MINIMUM QUALIFICATIONS:

SKILL: Type 30 net words per minute. (Please click here to review typing requirements )

EITHER I-

EXPERIENCE: One year as an Office Assistant.

-OR II-

EXPERIENCE: Two years performing a variety of journey-level clerical duties.

SUBSTITUTION: Completion of 18 semester (27 quarter) units from an accredited college or university in secretarial sciences, office practices, business education, or a closely related field, or completion of 360 hours of training from a recognized occupational training program in any of the above-listed fields may substitute for up to one year of the experience required under Option II.

KNOWLEDGE OF: Modern office and record-keeping practices, including alphabetical, numerical, chronological, and subject matter filing procedures; correct spelling, grammar, and punctuation to prepare correspondence and proofread finished copy; use and maintenance of computerized databases; computers and other automated equipment for data entry and word processing purposes, and well as other office equipment, including calculators, scanners, photocopiers and printers.

ABILITY TO: Train and review the work of other staff; explain and apply South Coast AQMD rules, regulations, policies, and procedures specific to the area of assignment; effectively communicate detailed and complex rules, regulations, and clerical procedures to the public and South Coast AQMD employees; sort, classify, compile, and verify data; review and proofread documents for accuracy and completeness; maintain logs and records, including computerized filing systems and databases; make accurate arithmetical computations; operate a variety of standard and automated office machines; understand and follow oral and written instructions; establish and maintain effective working relationships with South Coast AQMD personnel and others contacted in the course of work.

OTHER IMPORTANT INFORMATION

APPLICATION PACKETS MUST INCLUDE:

A completed employment application covering at least the past 10 years of employment history (or longer if you have other relevant experience), and your entire South Coast AQMD employment history if you are a South Coast AQMD employee.Responses to the Supplemental Questionnaire (SQ). The SQ is a form of written test and will be evaluated as such. Your responses should be well written, clear, concise , and directly responsive to the question.Up to four references which include the names and phone numbers of your present and past supervisors or managers, and/or college professors or persons for whom you have directly provided services, not peers .An unofficial copy of your transcripts (or equivalency evaluation if your education was obtained outside the U.S.), documenting all qualifying education claimed, submitted as an attachment to your online application* .
*You MUST submit acceptable documentation for all education claimed on your application. Acceptable documentation consists of an unofficial copy of your transcripts/equivalency evaluation attached to your application . At a later date, candidates under final consideration will be required to arrange for original, official transcripts (or equivalency evaluation, if applicable) to be mailed directly from their college/university to South Coast AQMD, documenting all education claimed on their application.

Job applications must be completely filled out. A resume cannot be substituted for the required information. Be sure to detail any education, training or other relevant coursework that would make you a particularly strong candidate.
This position is not eligible for visa sponsorship.

Please call Human Resources at least one week in advance if you might need accommodation at any step during the selection process.

If you have any questions regarding this recruitment, please contact the Human Resources Department at (909) 396-2800.

OFFICE CLERICAL & MAINTENANCE EMPLOYEE BENEFIT OVERVIEW

BENEFIT

DESCRIPTION

Monthly Benefit Allotment

$1,912.00, to purchase medical, dental, and life insurance, with unused portion paid to you as cash. Insurance coverage becomes effective on the first of themonth following completion of 30 days of continuous service. Dependent children may be covered to age 26 on medical, dental and vision plans.

Medical Health Plans

Blue Shield PPO

Blue Shield PPO Savings Plus 2250 (High Deductible Plan)

Blue Shield HMO

Kaiser HMO

Kaiser HSA HMO 1500 (High Deductible Plan)

Dental Plans

Delta Dental PPO (without orthodontic benefits)

Delta Dental PPO (with orthodontic benefits for children only)

DeltaCare (PMI) Dental

Vision Plan

EyeMed - Optional

Life Insurance

$10,000 Term Life Insurance

(Optional additional life insurance, paid by you, at 1X, 2X, or 3X your salary)

Employee Assistance Program (EAP)

Claremont EAP, powered by Uprise Health. EAP benefits are available to all employees and their families at no cost to you. EAP offers confidential advice, support and practical solutions to real-life issues. Services available: confidential therapy, 24-hour crisis help and online peer support groups.

Accidental Death & Dismemberment

Optional

Section 125

Optional Plans (Medical Reimbursement; Dependent Care)

Work Schedule

Four 10-hour days, Tuesday through Friday

Vacation

80 hours per year, increasing to 120 after five years

Holidays

13 paid holidays per year

Sick Leave

100 hours per year

Other Leaves

Bereavement; Jury Duty; Military; Witness

Tuition Reimbursement

Reimbursed up to $5,000 per year

Deferred Compensation (457 Plan)

Optional (Employee may contribute up to the IRS maximum). South Coast AQMD matches, dollar for dollar up to $300 per year for the regular plan.

Retirement

2.5% @ 67 defined benefit plan - Applies to employees hired on or after January 1, 2013 who, at time of hire, were not members of the San Bernardino County Employees' Retirement Association (SBCERA) or another public employee retirement system through which reciprocity may be established.

2.0% @ 55 defined benefit plan - Applies to employees who, prior to January 1, 2013, were active members of SBCERA or another public employee retirement system through which reciprocity may be established.

Employees pay only the Medicare portion of Social Security.

01/01/2024

Closing Date/Time: 3/13/2026 11:59 PM Pacific

Salary:

$49,292.76 - $70,115.07 Annually
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