Supervising Appeals Specialist

Job Description:

Supervising Appeals Specialist

Description

The Job

The Human Services Program Integrity Division is recruiting for a Supervising Appeals Specialist who plans, organizes, and supervises staff who process State hearing requests and complaints received from recipients of various public assistance programs and supervises investigations of alleged Civil Rights violations. Duties include the following: serving as a resource for staff; reviewing, and evaluating case actions and resolving interdepartmental disputes regarding the application of State and County policies and procedures; and interacting with State staff to obtain clarification and resolve disputes in the application of the State hearing process. The Supervising Appeals Specialist will also represent the County in complex issues including, but not limited to, appeals and civil rights as well as represent the Department at local, regional, and statewide meetings and conferences.

For a more detailed information, refer to the Supervising Appeals Specialist job description.

Excellent Benefits
To review job-specific benefits, refer to:
Summary of Benefits
Memoranda of Understanding (MOU)

CONDITIONS OF EMPLOYMENT

Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.

Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

Education: Thirty (30) semester (45 quarter) units of completed college coursework in English, business/public administration, or behavioral/social science. Completion of the Management Leadership Academy (MLA) program in San Bernardino County will be accepted toward the required coursework on the basis of 4 quarter units of credit per MLA tract completed. A list of completed college coursework or legible copies of transcripts MUST be submitted with the application if the applicant does not possess an Associate's degree or higher in one of the qualifying fields listed above.

-AND-

Experience: Three (3) years of experience in welfare/transitional assistance programs, which includes one (1) year of experience as an Appeals Specialist or two (2) years as a full-scope supervisor in a welfare/transitional assistance program. Experience must be within the past twelve (12) months and acquired in a California Department of Social Services.

Note: Applicants with experience equivalent to an Appeals Specialist or Eligibility Worker Supervisor (or higher) in San Bernardino County may substitute two (2) additional years of such experience for a maximum of 15 semester (23 quarter) units of the required coursework.

Desired Qualifications

The department is looking for a leader with the ability to plan, organize, and direct the work of staff members to meet changing workload demands and motivate employees in a positive manner. The ideal candidate will also have excellent written/oral communication and customer service skills as well as strong problem solving skills.

Selection Process

Evaluation:
There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore it is to your advantage to provide as much relevant and detailed work experience as possible. Resumes may accompany the application as supplemental information only, but are typically not considered or reviewed unless specifically requested on the job announcement. Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score.

Application Procedure :
To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by 5:00 PM on the filing deadline. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.

It is to your advantage to be explicit in your responses on the application and supplemental questionnaire. You are encouraged to include detail descriptions of your qualifying experience and skills, as only the most highly qualified applicants will advance in the process.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

Additional Information and Resources:

If you need technical assistance, review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.

ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.

Veterans' Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy .

For more important details, review the Applicant Information and County Employment Process

Supervisory Unit

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate Summary of Benefits * for more information

Refer to the appropriate MOU, contact the County’s Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.

*Retirement benefits subject to change.

Closing Date/Time: 3/13/2026 5:00 PM Pacific

Salary:

$67,974.40 - $93,433.60 Annually