Control Booth

Job Description:

Control Booth

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Job Description:

General Information

• The Control Booth is staffed 24 hours a day, 7 days a week.
• The Control Booth serves as the primary access control and visitor intake point for APD Main.

Primary Duties and Responsibilities

• Assist walk-in visitors, including:
  • Individuals with scheduled appointments
  • General inquiries
  • Citizens requesting to make a report
  • Requests for copies of reports
  • Individuals turning in found property
• Answer and manage incoming phone calls.
• Receive and direct deliveries.
• Control and open entry gates for:
  • APD Main
  • South, North, and East Substations
• Monitor security systems, including:
  • Surveillance cameras
  • Front lobby activity

Front Entry Access Procedures

• Visitors initiate contact by pressing the call box at the front entry doors.
• The call is received at the Control Booth.
• The assigned officer will:
  • Determine the nature of the visit
  • Decide the appropriate course of action
• Individuals permitted beyond the front lobby must:
  • Be escorted by the employee they are visiting
    OR
  • Be issued an APD Visitor Badge
• Vendors typically report directly to their designated delivery locations.
• Officers shall exercise discretion when granting building access.

Required Logs and Documentation

A Control Booth notebook is maintained for Sworn APD Officers and contains:

• Basic operating instructions
• DAILY APD Sign-In Security Log (for walk-in visitors)
• APD Gate Access Log (for gate entries)

Documentation Procedures

• All required logs shall be completed during the assigned shift.
• Completed logs shall be left in the designated notebook.
• Logs will be scanned and electronically filed by Control Booth staff.

Notes to Candidate:

Location: 715 East 8th Street, Austin, Texas 78701

Hours: Monday and Tuesday, 0600-1400 hours

Payrate: $25.00

CBI:

Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. Please Click here to find more information.

Secondary Employment:

All Austin Police employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.

• APD must review all secondary employment.
  
• Employees are required to submit a Secondary Employment Application for review and approval upon being hired with APD, as well as current APD employees considering Secondary employment.
  

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Benefits:

Working with the Austin Police Department provides a number of health and welfare benefits, such as medical, paid leave time, retirement plan, training opportunities and more. Please click here to find more information.

To learn more about working with the City of Austin, click here to watch a short video!

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-03-20