Police RTCC Technician

Job Description:

Police RTCC Technician

Description

Introduction

The Police Real Time Crime Center (RTCC) Technician performs technology-based investigative work in real-time to support both the Emergency Communications Center’s dispatch of calls for service and the response to those calls by public safety units. The work frequently involves the monitoring of video cameras to detect criminal or suspicious activity, processing analytical queries contemporaneous with events, and relaying key information to responding police officers via radio.RTCC staff are trusted to collect relevant information and make timely decisions central to police responses while working in a multifaceted technology driven environment. Work includes monitoring, operating, and interpreting multiple interactive software systems, examining relevant videos, uploading video to evidence repositories, and authoring supplemental incident reports.

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Anticipated starting salary for this position may be up to mid-point depending on candidate's experience and internal equity. The full salary range is listed above and mid-point for this position is $32.28/hour.

Minimum Qualifications

Education and Experience:

• A high school diploma or General Educational Development (GED) equivalent.
• Three years of experience in law enforcement or public administration.

Licensing, Certifications and Other Requirements:

• Obtain and maintain an Arizona Criminal Justice Information System (ACJIS) certification. Training is provided on duty and certification testing is completed within first six months of hire.

Essential Functions

Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following:

• Demonstrates strong attention to detail in locating addresses, nearby video assets and associated call related data during a call for service.

• Simultaneously listens to public safety radio transmissions, monitors calls for service on Computer Aided Dispatch screens, and views selected public-private video assets.
• Operates desktop, laptop, network, and secure system computers; public safety radios and telephones; access, navigate and record when permissible under policy, disparate video systems accessible through RTCC platform; operate other equipment as assigned.
• Performs key functions requiring technical expertise and attention to detail such as entry, query, and retrieval of investigative data; location of source documents and reports from a variety of computer networks to include police department, city, state, county, and federal computer systems, as well as investigative, intelligence and open-source applications.
• Accepts direction from supervisor(s) and carries out assigned tasks.

Click here to view the job description and full list of Essential Functions.

Work Environment/Physical Demands

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Schedule may include shift work, including evenings, days, nights, weekends, and holidays. This position is in a 24/7 operation; employee must be willing and able to work any assigned shift. A person holding this position is considered an essential worker and is subject to work mandatory overtime (i.e., double shifts) that may occur over consecutive days.
• Most work is performed at a workstation located in an open floor environment. Employee will be within reach of all necessary job-related technology.
• Sit and/or stand for extended periods, focusing on various radio talk groups, screens and monitors, taking prompt action on active calls for service.
• Sustained concentration while performing technical manipulations.
• Reach, bend, sit, stand and stoop.
• Lift and carry materials weighing up to 30 pounds.
• Operate technical equipment and software including desktop and laptop computers, video feeds, public safety radio, audio headset, and telephone, all requiring continuous and repetitive arm, hand and eye movement.

Benefits Highlights:
The City of Scottsdale offers a comprehensive benefits package including:

• 12 Paid Holidays, which includes 1 Floating Holiday
• Vacation Accrual; starts at 10.3 hours/month
• Sick Leave Accrual; 8 hours/month
• Medical (which includes behavioral health coverage), Dental and Vision Benefits
• City Paid Basic Life Insurance (equal to one times employee annual salary); option of Supplemental Life Insurance
• Tuition Reimbursement; $2,500/year
• Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12% which includes a Long-Term Disability benefit
• Supplemental Retirement Plans through Nationwide; 457
• Pet Insurance
• Bilingual pay compensation
• Employer contribution of $10 per pay period to employee's PEHP (Post-Employment Health Plan) account

Please visit the Human Resources and Benefits Information page for more information.

Selection Process:
The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state “See Resume” in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process.

Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process that may include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening that may include:

• Fingerprinting search of the national FBI Database
• Criminal Background screening
• Drug Screen

The timeframe for reapplication with the Police Department varies based on the position and the needs of the organization.

The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice.

PLEASE NOTE: Years of experience are based on a work schedule of 2,080 hours per year for full-time positions and 1,040 hours per year for part-time positions, and while work experience may substitute for education on a year-for-year basis, depending upon the job classification, education may not be substituted for work experience.

EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.
When advised reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491.

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

Full-Time Positions:
The City of Scottsdale offers a comprehensive benefit package including vacation, holiday and medical leave as well as insurance for medical, dental, vision, life, short and long term disability insurance. For a more detailed overview of the employee benefits, click here .

Part-Time Positions:
The City of Scottsdale offers paid medical leave for part-time staff.

Commute Solutions Program
City of Scottsdale provides free Valley Metro Platinum passes to employees for the bus and light rail systems when commuting; a vanpool subsidy is also available. Employees can decrease stress, decrease wear & tear on their vehicle, and help the environment all at the same time.

Public Service Loan Forgiveness Program (PSLF).
The City of Scottsdale is considered a qualified employer for the Public Service Loan Forgiveness Program (PSLF). You may find more information about the PSFL program by going to the Federal Student Aid website by clicking here .

Closing Date/Time: 4/5/2026 11:59 PM Arizona

Salary:

$27.46 - $37.09 Hourly