Austin Aviation - Community Services Program Manager

Job Description:

Austin Aviation - Community Services Program Manager

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Owned by the City of Austin and operated by the Department of Aviation, Austin-Bergstrom International Airport is an economic engine, supplying over 74,000 direct and indirect jobs in the Central Texas region. Now, as we build the airport’s largest improvement program in its history, we are redefining the travel experience in one of the fastest-growing cities in the United States. This is an exciting opportunity to join the team behind Journey With AUS, the airport’s expansion and development program, where bold ideas, cutting-edge infrastructure, and a shared commitment to excellence are taking flight.

Job Description:

Purpose:

Under general direction, responsible for managing the daily activities and personnel engaged in providing community outreach activities and programs.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Develops, evaluates and plans the scope, criteria, and timelines for a variety of community program activities.
  
• Participates in short and long range planning activities for community service programs, serves as an advisor in support of department initiatives.
  
• Evaluates program effectiveness and efficiency to meet departmental business goals.
  
• Develops, maintains, and monitors program budgets; assists in the completion of budget documents for executive presentation.
  
• Develops and implements strategies through grants and alternative funding sources.
  
• Develops training materials, oversees, and facilitates training for departmental programs and initiatives.
  
• Assists in the formulation of departmental policies and operating procedures.
  
• Prepares and presents reports, oversees the design of presentation materials, including power point presentation, charts and graphs.
  
• Acts as liaison and represents the department to City Council, city departments, school districts, college universities, citizens and other stakeholders.
  
• Responds to and resolves sensitive inquiries and complaints, and issues from both internal and external sources.
  
• Conducts research and provides data results with other departments, agencies or specific groups.
  
• Reviews legislation, regulations, and policies to determine impact of research results.
  

Responsibilities - Supervisor and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
  

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of fiscal planning and budget preparation.
  
• Knowledge of supervisory and managerial techniques and principles.
  
• Knowledge of local resources and categorical programs.
  
• Knowledge of community resources available and how to use them effectively.
  
• Knowledge of research techniques.
  
• Knowledge of municipal government operations and applicable regulations.
  
• Skill in determining needs and gathering, analyzing and presenting data to provide accurate information for management use.
  
• Skill in oral and written communication.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in using computers and related software applications.
  
• Ability to work with frequent interruptions and changes in priorities.
  
• Ability to train others.
  
• Ability to quickly recognize and analyze irregular events.
  
• Ability to establish and maintain effective communication and working relationships with city employees and the public.
  

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Business Administration, Public Health/Human Services, Liberal Arts, or Social Work, plus four (4) years of experience in a field related to the job, including experience in program management and/or community planning.
  
• Experience may substitute for education for up to four (4) years.
  
• Twelve (12) semester hours of relevant graduate work may substitute for six (6) months of required experience with a maximum substitution of one (1) year.
  

Licenses and Certifications Required:

• None.
  

Preferred Qualifications:

• Experience managing contracts and relationships with third-party stakeholder engagement contractors/vendors.
  
• Experience coordinating and executing community engagement programs, including public presentations, outreach events, and stakeholder meetings or relevant experience in event planning.
  
• Experience providing high-level administrative or organizational support in a fast-paced environment, including managing logistics, materials, calendars, and competing priorities.
  
• Experience supporting communications and outreach efforts related to large capital improvement programs, infrastructure projects, or complex multi-year initiatives.
  
• Experience planning and managing events from concept through execution, including vendor coordination, budget tracking, and on-site support.
  
• Demonstrated ability to manage multiple projects simultaneously while maintaining attention to detail and delivering high-quality, timely results.
  

Notes to Candidate:

This role is a Community Services Program Manager who helps turn the airport’s priorities into real, visible experiences for the public. It involves coordinating events, supporting tours and roadshows, managing outreach materials and logistics, and representing the airport in community spaces. It’s ideal for someone who enjoys being out in the community, juggling multiple initiatives, and making sure programs actually happen - not just that they’re planned.

Assessment:

A skills assessment will be required for this position.

Salary Range:

$65,390.00 - $81,740.00 annually

Work Hours:

8:00 AM-5:00 PM, Monday-Friday.

Hours may change according to departmental needs; work hours may include after hours, holidays, and weekend work. This role is 100% in office.

Travel:

This position requires traveling to multiple sites as part of the regular job duties. A driving record verification will be conducted. If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Application Information:

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application.

Veteran:

Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

Criminal History Records Check:

The top candidate will be subject to a minimum 10-year criminal background check and security threat assessment.

Language:

Must have the ability to read, write, and fluently speak in English.

Good Standing - Department/Division Postings:

Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified.

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

Department may close this job posting at any time after 7 days

Benefits:

Working with Aviation provides a number of health and welfare benefits see City of Austin Promotional Benefits Overview and click HERE to learn more.

See us in action: Austin-Bergstrom International Airport - AUS - YouTube

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-04-13