Complaint Supervisor (Austin Police Oversight)

Job Description:

Complaint Supervisor (Austin Police Oversight)

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

This position oversees, plans and directs the daily activities of complaint staff engaged in intake, investigation, and resolution related to complaints under the purview of police oversight. This position requires someone who has demonstrated leadership, objectivity, initiative attributes, who takes initiative and is a diplomatic and effective communicator.

Job Description:

Complaint Supervisor:

Purpose:

Under minimal direction, this position oversees, plans, and directs the daily activities of complaint staff engaged in intake, investigation, and resolution related to complaints under the purview of police oversight.

Duties, Functions and Responsibilities:Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Oversee the receipt and processing of complaints and investigations alleging a broad range of misconduct by sworn police officers.
  
• Direct the preparation of a variety of complex reports and analyses relating to compliance activities including complaints, and investigations.
  
• Assess Austin Police Department, including Internal Affairs Division records and ensure confidentiality of records are maintained and secured.
  
• Consult and confer with Office of Police Oversight (OPO) management regarding prioritization of cases for investigation, facts established in investigations, important issues that may arise in interpreting various laws, and the recommended classification, disposition, and conclusion of complaints.
  
• Oversees, plans, and directs the daily activities and performance management of the Complaint Specialists and Complaint Investigators.
  
• Coordinate Complaint Investigator staff training, covering internal affairs processes.
  
• Represent the OPO in conducting presentations at public meetings and community outreach events.
  
• Meets with complainants and other involved parties to resolve disputes.
  
• Train new OPO and Community Police Review Commission personnel and board members; make recommendations regarding training and policy changes.
  
• Provides guidance based on current Meet and Confer contract in response to inquiries from City Council, City Management, Boards and Commissions, Federal officials, vendors, and other stakeholders.
  
• Monitors staff to ensure compliance with contracts and in accordance with City, State, and/or Federal laws.
  

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Police department administration and organization.
  
• Knowledge of oversight practices for a large municipal organization.
  
• Knowledge of Federal, State, and Local laws.
  
• Knowledge of city practice, policy and procedures.
  
• Knowledge of applicable processes, techniques, and methods.
  
• Knowledge of supervisory and managerial techniques and methods.
  
• Knowledge of program management techniques.
  
• Knowledge of fiscal planning and budget preparation.
  
• Skill in oral and written communications.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in using computers and related software.
  
• Skill in data analysis and problem solving.
  
• Ability to handle stressful and sensitive situations with tact and diplomacy.
  
• Ability to train others.
  
• Ability to utilize City-specific technology and general office software.
  
• Ability to establish and maintain professional working relationships with employees, elected officials, boards and commissions, community groups and the general public.
  
• Ability to interpret policies, procedures, and regulations.
  
• Ability to stay current in research legislation in laws and court decisions affecting police oversight.
  
• Ability to establish and maintain effective communication and working relationships with city employees and the public.
  
• Ability to communicate effectively, both verbally and in writing, present information, proposals, and recommendations clearly and persuasively in public settings.
  
• Ability to occasionally be on call and immediately available to respond to on-scene sensitive critical incidents or officer-involved shootings.
  

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus four (4) years of experience in civil or criminal investigation, two (2) years of which were in a lead or supervisory capacity.
  
• Graduation with a Master’s degree from an accredited college or university may substitute for one (1) year of the required experience.
  

Licenses and Certifications Required:

None.

Preferred Qualifications:

• Experience leading and training others.
  
• Professional investigative experience working for an investigative entity, law enforcement, or related field.
  
• Considerable knowledge of investigatory methods and techniques.
  
• Experience working effectively with peer managers, community, and law enforcement personnel.
  
• Ability to travel to more than one work location.
  
• Experience reconciling employee performance with employer policies, and state and federal law.
  

Notes to Candidate:

The mission of Austin Police Oversight (APO) is to provide impartial oversight of the Austin Police Department’s (APD) conduct, practices, and policies to enhance accountability, inform the public to increase transparency, and create sustainable partnerships throughout the community. When people have concerns or complaints about potential police misconduct, those concerns need to be heard, investigated, and resolved. At APO, everything we do is to promote an atmosphere of earned trust between Austinites and APD.

This position oversees, plans and directs the daily activities of complaint staff engaged in intake, investigation, and resolution related to complaints under the purview of police oversight. This position requires someone who has demonstrated leadership, objectivity, initiative attributes, who takes initiative and is a diplomatic and effective communicator.

Work Location:

1520 Rutherford Ln, Austin, TX 78754

Days and Hours
Monday - Friday
8:00 a.m. - 5:00 p.m. Depending on business needs, telework up to three days a week may be possible after the successful completion of a six-month training period. Evenings and weekends may be required based on business and operational needs.

When completing the City of Austin employment application:

• The City of Austin employment application is an official document; incomplete applications will not be considered. Please complete the application in its entirety.
  
• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
  
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates.
  
• A résumé is required, but will not substitute for a complete employment application. Please be sure that your application is a reflection of your entire work history.
  

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or
  
• GED, undergraduate and/or graduate degrees)will be required. You must provide proof of education from an accredited organization/institution.
  
• And are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
  

Background:

Successful candidates must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.

Travel:
If you are selected for this position, and meet the Driver Safety Standards
in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Benefits:
Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more.

Compensation:

$75,930.00 - $96,430.00 annually

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-04-13