Software Analyst (IT Professional IV) - GovMax

Job Description:

Software Analyst (IT Professional IV) - GovMax

Description

Application Support, Development & Project Management:

• Develop, maintain, and support web, desktop, and enterprise applications using Microsoft technologies.

• Manage application lifecycle activities, including design, testing, deployment, and ongoing enhancements.

• Configure and administer IIS, SQL Server, and reporting services.

• Perform database development and administration, including queries, procedures, and data integration.

• Create and maintain technical documentation for systems and users.

• Participate in system design to ensure alignment with business and technical requirements.

• Provide on-call support and stay current with emerging technologies.

Contract Management:

• Act as a liaison between users, IT teams, and vendors to resolve issues

• Prioritize and coordinate work to ensure timely resolution

• Communicate updates and monitor vendor performance

Partnerships, Customer Service & Consulting:

• Provide training, support, and documentation to users and IT staff

• Build relationships by understanding business needs and user requirements

• Translate user needs into effective technical solutions

• Collaborate with stakeholders to enhance system performance and user experience

Leadership & Project Oversight:

• Lead or support system upgrades and technical projects

• Monitor progress, identify risks, and keep leadership informed

• Provide recommendations on technical solutions and improvements