Vehicle Impound Control Offcr

Job Description:

Vehicle Impound Control Offcr

Description

Overview

The Vehicle Impound Control Officer is responsible for intake and the release of impounded vehicles, answer and return incoming phone calls, file all paperwork and data entry on all impounded vehicles. An inventory of personal property and damages must be conducted on an impounded vehicle while ensuring paperwork is completed prior to releasing. At the end of shift the Vehicle Impound Control Officer will generate an end of shift revenue report and deposit revenue.

Responsibilities

• Inventory of impounded vehicles for damages and personal property

• Run registration, license plates, and VIN for owner and lien holder information

• Make data entry on impounded vehicles into computer record management system ** Depending on number of impounds during an 8-hour shift

• When releasing an impounded vehicle, ensuring the vehicle is being released to the registered owner or the authorized representative

• Answer questions from the general public, registered owner, lien holders, salvage companies, and insurance companies pertaining to impounded vehicles

• Return phone calls on messages left on voicemail

• Escort registered owner or authorized representative to the impounded vehicle to retrieve personal property and/or paperwork in order to release the vehicle

• Clean work area and equipment that is being used. Make sure copier, cash register, and adding machine are stocked with proper paper

• Calculate and generate the end of shift money revenue deposit

• May be asked to perform other duties as assigned

Position Type and Typical Hours of Work

• Non-Exempt - Full-Time

• Rotating 40-hour work week. Required to work nights, weekends, and holidays if scheduled. May be subject to schedule changes and work overtime as necessary to cover operational needs

• Flexibility to work evenings, weekends, and holidays is a schedule requirement

• In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

Qualifications

• High School Diploma/GED

• Two (2) years of experience in customer service

Licenses and Certifications

Required

• A valid driver's license is required; successful out-of-state candidates must be able to obtain a valid Texas driver's license within 90 days of hire

Required within six (6) months of hire

• TLETS Texas Law Enforcement Telecommunication

Employment Testing

Employment is contingent on passing any post-offer pre-employment screening as listed below:

• Police Criminal Background Check: Yes

• Motor Vehicle Record Check: Yes

• Drug Screening: Yes

• Physical Exam: Yes

Basis of Rating

A recruitment consultant will evaluate all applications against the posted qualifications and may request additional information. The city may also conduct additional skill assessment tests, in addition to the panel interview.

Supplemental Information

• Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.

The City of Corpus Christi is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

Closing Date/Time: April 8, 2026

Salary:

16.14-17.75 USD