Job Description:

Assistant Director - General Services

Description

About the Position

Key Responsibilities as a Deputy Director

Executive Operational Leadership:

• Provide daily executive oversight of departmental operations across divisions
• Ensure alignment of operations with strategic goals set by leadership
• Supervise, mentor, and support division managers
• Promote accountability, performance measurement, and service excellence
• Coordinate cross-division initiatives and resolves complex operational issues
• Serve as escalation point for operational conflicts and service disruptions
• Act on behalf of the Director when delegated

Strategic Implementation, Business Analytics & Performance Management:

• Lead execution of strategic plans, capital programs, and operational initiatives to improve efficiency and effectiveness
• Use business analytics and performance data to drive continuous improvement and informed decision-making
• Establish and monitors performance metrics, dashboards, and KPIs to track results and identify opportunities
• Ensure accountability and timely progress on major projects through data-driven oversight
• Integrate technology, innovation, and best practices to enhance service delivery and optimize resources
• Oversee continuity planning and risk mitigation to ensure operational resilience and preparedness

Fiscal & Contract Oversight:

• Oversee development and management of operating and capital budgets
• Assist with budget preparation and presentations to leadership and the Board
• Monitor expenditures to ensure fiscal discipline and accountability
• Review procurement actions and supports contract negotiations and compliance
• Oversee audits and strengthens internal controls, fraud awareness, and financial integrity

Organizational Leadership & Workforce Development:

• Strengthen department culture and builds workforce capacity
• Coach and develop managers, supporting succession planning and leadership growth
• Partner with Human Resources on performance management and disciplinary actions
• Promote collaboration, diversity, accountability, professionalism, and high standards of customer service

Executive Representation & Emergency Management:

• Represent the Director and department to leadership, stakeholders, vendors, agencies, and the public
• Participate in leadership meetings and strategic planning efforts
• Ensure clear communication of departmental priorities
• Support emergency preparedness and performs EOC and storm-related responsibilities