Associate Caseworker: Child Abuse and Neglect Hotline Screener

Job Description:

Associate Caseworker: Child Abuse and Neglect Hotline Screener

Description

Job Posting Closes at 11:59PM on:
04/02/26
Division:
Children Youth Family & Adult Protection Division
Management Level:
Individual Contributor
Scheduled Weekly Hours:
40
Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

An Associate Caseworker is responsible for receiving calls of child abuse and neglect and gathering the information necessary to generate an abuse or neglect referral. As the first point of contact with the community in regard to Child Protection, professionalism and telephone etiquette is paramount. To be successful, quick and accurate typing skills are necessary to document the calls and data entry in the system. This role must communicate with law enforcement, schools, hospitals, therapists, caseworkers, and others. As well as utilize databases such as State automated case management system, the hotline application, Colorado Benefit Management System (CBMS), State Courts, sexual offender registry, Client Assistance System (CAS), Genesys Desktop, etc. In emergency situations, transporting children to foster care is required .

To be successful the Associate Caseworker is adaptable, has the ability to build trust, and collaborates with the community, professional partners and coworkers. As well as demonstrates excellent verbal and written communication and customer services skills. The ideal candidate will be able to problem solve and make objective decisions based off of the information provided and must be safety focused. The candidate should be inclusive of others and have the ability to maintain effective performance under pressure.



SCHEDULE :

This position works Monday - Friday, 8:00am-5:30pm, conducting business primarily remotely.

Personal Choice Work Model: After six months of employment, all employees can work with their supervisor to develop a work model that works best for them. This means an employee may choose to work from the office more or from home more, with some general expectations such as in-person tasks required by your role and in-person group supervision at least monthly, etc.

COMPENSATION :

Hiring Range: $2 6 .00 - $ 30 .00 USD Hourly

Salary will be determined based on education, licensure, and experience . Relatable Masters and Licenses will receive additional salary. Candidates with applicable second language skills are eligible for additional compensation based on tested language proficiency upon hire. Details may be discussed during the interview process.

Please Note: Bilingual proficiency is an incredible asset to this team and will be offered a pay differential upon completion of communication skill test.

BENEFITS :

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance; paid time off and holidays, including a starting bank of 40 hours of PTO for new hires ; retirement matching; wellness programs; tuition reimbursement; flexible schedules; remote work options; and more. For more information, click here for our Total Rewards summary.

ESSENTIAL DUTIES:

• Takes reports of adult and/or child abuse/neglect and/or exploitation . Records and documents all calls . Distinguishes between reports of abuse/neglect and those of information and resources that are recorded in a separate hotline application. Assesses incoming reports, referrals or request for services as a screener. Uses enhanced screening techniques to gather and document information on reporting party, victim, parent/caretakers, and other pertinent information that will aid in determining course of action and appropriate level of response. Conducts face to face interviews with reporting parties that come to Human Services building. Assesses and incorporates police reports to determine if further follow-up is needed . Completes an initial risk assessment to determine the safety of the child/adult and/or community, the scope of the alleged abuse, the environment where the alleged abuse/neglect occurred, and the history, if any, of previous reports of abuse/neglect or family violence. Completes additional follow up tasks such as coordinating with reporting parties, police jurisdictions , schools, parents, etc. to obtain and/or provide needed information regarding referrals . Assists Caseworkers who are in the field with emergency resources and information .
  

• Researches various computer based applications and document in reports of abuse/neglect any prior history the involved parties may have with child protection in the state Trails system, CAS, CBMS, ACSES, Colorado Courts, Colorado Inmates Lookup, USPS, phone directories, etc. Conduct diligent search for parents and kin . Completes genograms . Data entry in the state computerized system for adult protection or child abuse tracking, copying, stapling, filing, mailing, and faxing.
  

• Notifies law enforcement of reports of abuse/neglect and coordinates investigations between caseworkers and law enforcement .
  

• Interface with the courts, Juvenile Assessment Center and County Attorneys to ensure that all placement evaluations are accurately documented in the state data system.
  

• Performs other duties and responsibilities as assigned.
  

QUALIFICATIONS:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimum Qualifications:

• Education: A bachelor’s degree from a higher education institution with course work related to the job responsibilities of child welfare social caseworker. Course work examples can include and are not limited to, the development of human behavior, child development, family intervention techniques, diagnostic measures, or therapeutic techniques;
  

Preferred knowledge, skills and abilities :

• Spanish speaking strongly preferred
  
• Strong sense of initiative
  
• Strong communication skills
  
• Strong typing and basic computer skills
  
• Ability to perform autonomous work
  
• Works effectively in a team environment
  
• Being trauma and poverty informed
  

Additional Job Information:

• Associate Caseworkers (Hotline Screeners) require state certification after hire.
  
• Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
  
• A valid Colorado driver’s license is required for positions that drive on County Business in either a county or personal vehicle shall have a Colorado Driver’s license within 30-days of hire or beginning to serve as an intern or volunteer.
  

Accommodations Statement :

We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact [email protected] . This contact is for accommodation requests only and cannot provide application status updates.

APPLICATION:

Qualified applicants are encouraged to apply immediately . All applicants must submit an online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now: Jefferson County Colorado Career Opportunities

• A resume and cover letter submitted with your application are encouraged but will not substitute for the information requested on the application.
  
• Current Jefferson County employees must apply through their employee profile in Workday.
  
• In any materials you submit , you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
  

Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team if selected. To view the status of your application, please log into your candidate portal .

For more details on the recruitment process, please visit: https://www.jeffco.us/1860/FAQs

Questions? Contact the Jefferson County Recruitment Team at 303-271-8420 or [email protected]

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Category:
Health & Human Services